I have kin interest for facilitating big programs and events, which i had done in my past University and also in my working institute (SeSTA)
ARIJIT DAS
BANKER
NAGAON,UP
Summary
Seasoned Operations Manager and talented Development Professional leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Deputy Manager of Operations
Punjab National Bank
12.2020 - Current
- Conducted regular audits to ensure compliance with regulatory requirements and internal policies.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Service Associate Cashier
State Bank of India, SBI
12.2018 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of day
- Reconciled cash drawer at start and end of each day, accounting for errors, and resolving discrepancies.
Single Window Operator
Canara Bank
09.2018 - 11.2018
- Streamlined customer transactions by efficiently handling cash, check, and credit card payments.
- Enhanced customer satisfaction with timely resolution of account-related inquiries and issues.
- Ensured smooth daily operations by balancing cash drawer accurately and reconciling discrepancies promptly at the end of each day.
Youth Development Professional
Seven Sisters Development Assistance (SeSTA)
08.2014 - 09.2017
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Mobilized community of more than 4000 vulnerable women farmers into one Farmers producers Organization for generating income through common goal of livelihood and through proper process and collaboration with various line departments.
- Got trained in various Livelihood activities and Gender Sensitization program. Also trained myself in Basic group learning process (L- Group) and facilitate same to other for organizational development.
- Helped set appropriate goals and plans to achieve targets.
- Improved communication skills among participants by facilitating group activities and fostering open dialogue.
Education
B.Tech - Mechanical Engineering
DIBRUGARH UNIVERSITY
DIBRUGARH 04.2001 -
Skills
Operational Excellence
Scheduling Management
Emergency Preparedness
Incident Management
Logistics Management
Organizational Development
Asset Management
Customer Service
Problem-Solving
MS Office
Planning and Implementation
Team Leadership
Interests
Timeline
Deputy Manager of Operations
Punjab National Bank
12.2020 - Current
Customer Service Associate Cashier
State Bank of India, SBI
12.2018 - 09.2020
Single Window Operator
Canara Bank
09.2018 - 11.2018
Youth Development Professional
Seven Sisters Development Assistance (SeSTA)
08.2014 - 09.2017
B.Tech - Mechanical Engineering
DIBRUGARH UNIVERSITY
04.2001 -