Arijit Mandal
Area Manager, FC Operations
Kolkata ,WB
Summary
Data-driven Operations Area Manager with 5+ years of comprehensive supply chain and logistics leadership across Amazon Fulfillment Centers and Last Mile networks. Demonstrated success in optimizing inventory flow, leading multi-site delivery performance, and spearheading process improvements across complex operations. Strategic problem-solver skilled at building high-performing teams, aligning cross-functional stakeholders, and driving measurable bottom-line efficiency across the end-to-end supply chain.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Area Manager
Amazon
05.2026 - Current
- Lead end-to-end Fulfillment Center operations across Inbound, Stow, Receive Dock to ensure safe, high-quality and cost-efficient execution.
- Drove key KPIs in productivity, quality, safety, cost, attendance, and customer promise to meet operational standards.
- Manage and develop Team leads, Process Assistants and Associates to consistently achieve operational targets.
- Monitor workflow and remove process bottlenecks to maximize throughput and SLA adherence.
- Plan daily manpower allocation, shift execution and capacity utilization based on forecasted volumes.
- Drive labor planning, overtime optimization and cost control while maintaining service levels.
- Ensure compliance with Amazon Safety, Quality and Standard Operating Procedures (SOPs).
- Analyze operational data, identify performance gaps and implement corrective and preventive actions.
- Executed regular operational reviews to evaluate process effectiveness and alignment with standards., GEMBA walks, and shift handovers to ensure alignment with execution standards.
- Lead RCA and continuous-improvement initiatives using Lean, Six Sigma and Kaizen methodologies.
- Partner with HR, Learning, Safety, Maintenance, IT, and ACES to improve operational performance.
- Coach and develop team leaders while driving employee engagement, talent development and succession planning.
- Ensure inventory accuracy, process compliance and successful operational audits.
- Lead peak events and business-critical situations through effective contingency planning and execution.
- Prepared and presented business reviews to senior leadership, detailing KPIs, risks, action plans, and operational updates.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Established clear objectives for each project and set expectations.
Manager 1
Amazon
04.2025 - 05.2026
- Led time-bound acquisition, induction and onboarding of new I.H.S. stores.
- Developed account plans to drive mutual growth for Amazon and channel partners and improved store engagement and retention.
- Executed strategic market mapping to identify and acquire potential retail stores within the assigned territory.
- Conducted systematic field visits, delivered training on Amazon processes, products, operating models and SOPs, and supported new product launches.
- Tracked store/hub performance metrics and KPIs, generated business reports and developed data-driven action plans.
- Handled operational escalations and supported delivery hubs and customer delivery operations.
- Built and managed high-performing multi-layer teams through coaching, goal setting and accountability.
- Maintained effective communication with internal and external stakeholders.
- Led cross-functional teams to optimize supply chain operations and enhance overall efficiency.
- Analyzed data trends to identify opportunities for process improvements and cost reduction initiatives.
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated with stakeholders to align strategic goals with operational execution, driving impactful results.
- Mentored team members on best practices in logistics management, enhancing team performance and collaboration.
- Evaluated performance metrics regularly to ensure targets were met while maintaining high service quality standards.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Channel Team Lead
Amazon
09.2021 - 03.2025
- Led field and channel operations, including market mapping, I.H.S. acquisition, induction, onboarding and partner performance management.
- Managed field execution, training, operational escalations and coordination with operations teams for seamless implementation.
- Implemented process improvements that streamlined daily operations and reduced turnaround times.
- Coordinated team activities to enhance workflow efficiency, achieving operational targets through streamlined processes.
- Analyzed performance metrics to identify areas for enhancement, driving team accountability and results.
- Tracked network health and performance metrics, translating identified gaps into actionable plans for improvement.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Built and managed teams, coached associates and drove performance through clear goals and accountability.
- Maintained effective communication with stakeholders to ensure alignment and collaboration across teams.
Fleet Manager
Zomato
02.2021 - 09.2021
- Managed operational efficiency across multiple city areas, overseeing order fulfillment, logistics, and enhancing customer experience.
- Collaborated with senior management on scalable operational initiatives and process improvements.
- Conducted cost analysis, reporting, scheduling, and quality control, driving process improvements to lower operational expenses.
- Planned staffing and training requirements and optimized workforce allocation for productivity.
- Enhanced operational reporting, streamlined information flow, and improved KPI accuracy through targeted process and system improvements.
- Enforced workplace discipline among team members, workforce conflicts and performance-based payout mechanisms across delivery partners.
- Managed a large delivery-partner workforce, aligning attendance and demand with operational targets.
- Conducted classroom and field training and individual-level audits to improve compliance and performance.
Hub Manager
Sankalp Logistics
08.2017 - 12.2020
- Supervised delivery staff and coordinated route planning and resource allocation to enhance station productivity and execution of deliveries.
- Implemented technology and process improvements to improve delivery performance.
- Coordinated logistics activities to optimize workflow, improving overall service delivery.
- Trained delivery drivers and station workers on operational efficiency and best practices.
- Implemented safety protocols, reducing workplace incidents and improving compliance.
Team Leader
Inox Leisure Ltd
11.2015 - 05.2017
- Supervise, motivate and manage frontline operations team members to achieve business and service targets.
- Lead day-to-day Floor operations and ensure smooth execution of all operational activities.
- Plan and allocate manpower across shifts based on customer footfall and operational requirements.
- Conduct daily shift briefings and ensure effective shift handovers.
- Monitor team productivity, attendance, grooming, discipline and adherence to company SOPs.
- Train and coach team members on operational processes, customer service and safety standards.
- Ensure high standards of guest experience, service quality, cleanliness and hygiene across all auditoriums.
- Monitor auditorium readiness and ensure timely opening and closure of screens.
- Handle customer complaints and operational escalations and ensure timely resolution.
- Conduct regular floor and operational checks to identify gaps and take corrective actions.
- Coordinate with shift Manager and other departments to ensure seamless daily operations.
- Monitor operational KPIs and prepare performance updates for management.
- Ensure compliance with safety, security, emergency and statutory procedures.
- Support promotional activities.
- Identify operational bottlenecks and implement corrective measures to improve efficiency and customer experience.
- Maintain proper documentation, checklists, reports and shift records.
Education
MBA - Logistics And Supply Chain Management
Narsee Monjee Institute of Management Studies (NMIMS), Mumba
Mumbai 2025
Bachelor of Science - Biology
University of Burdwan
Burdwan, West Bengal 2014
Skills
Operations management
Supply chain management
Project management
Process improvement
Quality assurance
Resource allocation
Staff management
Team leadership
Team development
Staff training and development
Performance management
Goal setting
Cross-functional collaboration
Territory management
Vendor management
Relationship building and management
Operational enhancements
Operations
Project management
Timeline
Area Manager
Amazon
05.2026 - Current
Manager 1
Amazon
04.2025 - 05.2026
Channel Team Lead
Amazon
09.2021 - 03.2025
Fleet Manager
Zomato
02.2021 - 09.2021
Hub Manager
Sankalp Logistics
08.2017 - 12.2020
Team Leader
Inox Leisure Ltd
11.2015 - 05.2017
MBA - Logistics And Supply Chain Management
Narsee Monjee Institute of Management Studies (NMIMS), Mumba
Bachelor of Science - Biology
University of Burdwan