Arijit Maity

• Identify revenue-generation opportunities from BAU operations through automation, service enhancements, and continuous process improvement.
• Lead project migrations and go-live activities with a seamless transition to BAU operations.
• Demonstrate deep expertise in Windows operating systems, Windows servicing, and lifecycle management.
• Deliver high-quality print management services, including enterprise network printer environments.
• Provide strong endpoint protection leadership, with expertise in Microsoft Defender and endpoint security.
• Exhibit advanced people management, stakeholder engagement, and team leadership skills.
• Plan and execute mitigation strategies for zero-day vulnerabilities, security patching, and ransomware threats.
• Act as the single technical interface for end-user computing services across onshore and offshore delivery models.
• Coordinate end-to-end service delivery, aligned with ITIL frameworks and contractual standards.
• Ensure critical operational tasks are executed successfully throughout the contract lifecycle by enforcing policies and standards.
• Own transition, transformation, migration, and project activities, delivering outcomes on time, within budget, and with high customer satisfaction.
• Take ownership of SLA fulfillment, backlog reduction, CMDB compliance, patching, and security management across all in-scope CIs.
• Lead Service Acceptance to ensure new environments meet build standards, and are fully supportable by delivery teams.
• Identify weaknesses in the delivery model, and drive remediation with delivery and account management teams.
• Maintain a strong understanding of customer business objectives, and align IT services to business value.
• Participate in project and transition governance reviews to mitigate risks related to service acceptance noncompliance.
• Provide technical escalation support for critical service issues, including out-of-hours coverage.

• Identify opportunities to generate revenue from BAU activities by providing enhancements, automation, and process improvement.
• Operational and innovative approaches to utilizing Intel server hardware and software visualization.
• Excellent in handling project migration and project Go-live, with a smooth transition.
• Expertise in Windows operating systems and Windows servicing.
• Expertise in providing excellent service delivery in print management. (Network printer)
• Expertise on Windows Defender. Also, expertise in endpoint security.
• Expert in people management skills.
• Expertise in planning and handling zero-day vulnerabilities, security patches, and ransomware threats.
• Single interface to the customer for the technical delivery of end-user computing services, wherever the services are run (onshore and offshore).
• Coordinate end-to-end services for the account, and deliver fully managed services against ITIL methodologies and standards.
• Ensure that critical operating tasks throughout the contract lifecycle are managed to be 100% successful through the implementation of the relevant policies and standards.
• Have the ability to take ownership of the transition, transformation, migration, and other project activities, and ensure timely accomplishment within budget, meeting customer satisfaction.
• Took ownership for SLA fulfillments, reducing backlog, CMDB compliance, patching, and security management for all the CIs in scope for the account.
• Be responsible for Service Acceptance, ensuring that the environments have been built to standard, and that delivery teams have the ability, skills, and capacity to support the new infrastructure.
• To identify any weaknesses within the delivery model and work with the delivery teams and/or the account management team to remedy.
• To maintain an effective understanding of the customer’s business, business requirements, IT needs, and how IT can support and enhance their business.
• Form part of the routine project and transition review meetings to reduce and mitigate risk around not following, or partially following, the Service Acceptance process.
• Provide a technical escalation path for service issues, both within and outside of office hours, for the tower.

Highlight

• Successfully managed the Windows 10 migration project for 120,000 clients via various deployment scenarios using SCCM Task Sequence with online media, standalone media, and PXE boot.
• Managing W365 infrastructure via MS Intune.
• Award Received: 'Best EUC Manager' Award Received from HCL Technologies Ltd.

• Administering, monitoring and optimizing global Windows 2008 R2/2012 R2 Server and Hyper-V cluster virtualization environment
• Interaction with Customer to understand new business requirements & enhancements.
• Work with various stakeholders for ongoing improvement in delivery and operations management process.
• Preparation of Design Documents and Technical requirements.
• Facilitate and conduct root cause analysis of major incidents. Ensure the efficiency and effectiveness of the problem control process.
• Participating in Change Advisory Board (CAB) meetings on the implementation of Changes.
• Monitoring remote servers using out of band management tools like HP iLO and RSA
• Installing OS, troubleshooting hardware issues and administering MS infrastructure services such as AD, DNS, DHCP, DFRS
• Maintaining SCCM Evergreen infrastructure, creating collections, deployment package, application packaging, Task Sequences and distributing contents,and OS patching
• Designing, installing, maintaining and upgrading windows systems as defined by project and application requirements
• Crate and approve AD Group Policy Object after accessing vulnerability.
• Supported PXE and OSD related issues.
• Worked in the role of Techno Businesses development roll.
• Creating and managing Windows 10 Enterprise Image and Azure VMs .
• Configuration of SCCM 2012 for Operating System Deployment.
• Configuration of Multiple Secondary servers and distribution pints for OSD
• Training to regional teams for Migration process.
• Managing the TAT/SLA, problem resolution, escalation along with planning for continuous improvement initiatives
• Developing and effectuating contingency / business continuity plans to ensure uninterrupted and smooth business operations and attainment of budgeted objectives
• Highlight
• Successfully managed Windows 10 migration project for 40000 clients via various deployment scenarios using SCCM Task Sequence with online media, Standalone media and PXE boot.

• Administering the Tata Steel Active Directory Forest, which has a trust relationship with Corus and NatSteel Holdings.
• Implementing Group Policies to secure Enterprise Active Directory, as per the customer's requirements.
• Providing solutions to customers' requirements and solving technical problems that occur within Active Directory from time to time.
• IIS System Administration. IIS service monitoring and troubleshooting, creating virtual directories according to the change request, IIS backup, and restoration.
• Support and maintaining Microsoft ISA Server 2006.
• Windows Server Administrator for 850 IBM Intel servers.
• Managing Tata Wires and South India Support locations for providing IT services.
• Implementing a roaming profile for more than 600 Corus users, which will provide a consistent working environment for Corus users while accessing Hyperion GRS.
• Windows Server Administrator for 34 (Hyperion and Citrix) servers, which are logically grouped within Tata Steel Active Directory.
• Managed the deployment and configuration of Windows Server 2008 and 2012 on physical and virtual servers.
• Windows 7 and Windows 10 standard image using ADK, and WDS Server/SCCM 2012 R2.
• Supported newly procured desktop, laptop, and server hardware in the existing OS deployment task sequence.
• Implemented server, desktop, and application virtualization with Hyper-V and Microsoft RDS.
• Administered domain controllers, users, groups, and OUs in an Active Directory environment.
• Monitored IP address and scope issues on DHCP servers, along with console, backup, and restoration of DHCP.
• Extended support for file and print servers, McAfee antivirus console, network devices, and KMS servers.
• Through the payroll of Kaizen Care Ltd.

• Imparting technical support and administrative Solutions for Tata Steel
• Infrastructure having more than 550 Windows servers with 25 Active Directory Domain Controller across India.
• Implementing Changes as per the Change requested Raised.
• Track, Monitor the queue & take corrective actions to ensure that the tickets are closed within the SLA.
• Review SLA metrics for the team and Responsible for sending regular delivery reports- Weekly and monthly as per SLA.
• Perform/ensure RCA is submitted for Sev1/2 tickets & fix any remedial actions identified.
• Responsible for making of ASP Reports and Overall Monthly availability Report.
• Provide feedback to management and contribute to hiring, attrition through effective backup, cross skilling & retentions.
• Responsible to drive Service Improvement Initiatives & Quality.
• Own & manage escalation from customers for the assigned function/group and ensure they are resolved amicably.
• Attend regular meetings with the Onsite functional Managers & work on the feedback on monthly basis .
• Worked on enabling, disabling and resetting of the password in Active Directory
• Supported clients in remote locations through remote access and managed virus/anti-virus protection

• Imparting technical support and administrative solutions for WestPac Banking Corp.
• Infrastructure having more than 4,500 Windows servers in 6 Active Directory forests with 260 Active Directory domain controllers across Australia and New Zealand.
• Worked in problems and incident queues.
• Supported Windows servers via IBM RSA, and HP ILO.
• Coordinating and working with the onsite team of Australia and New Zealand.
• Implementing changes as per the change request raised.
• Client Side Project: WestPac Banking Corp – Australia and New Zealand.
• Award Received: 'Dedication for Client Business' Award received from IBM.