Arijit Majumdar

• Responsible for in-life management of critical products: Copper, SOTAP, SOGEA, FTTP.
• Reduced product tails by 92% through enhanced automation.
• Achieved 60% drop in customer incidents, enhancing experience and minimizing penalties.
• Enabled desk visibility through self-help portals; cleared ~28K order backlogs.
• Automated 60+ manual fallout scenarios, saving 100+ manual hours/day.
• 70% reduction in customer complaints; 65% drop in daily order business exceptions.
• Supported platform migration of orchestration tech stack, ensuring high stability.
• Built a high-performing, cross-skilled, multi-faceted support team.

Took over as Technical Architect and Software Engineering Manager for a newly formed ML and Automation subgroup, alongside the Product In-life Lead role.

• Managed delay prediction model for FTTP product, the project aims to reduce the field delay and resulting penalty. Fostered better collaboration, speeding up data collection and model research.
• Contributed hands-on in model development alongside management.
• Initiated Centre of Excellence to identify real-world use cases across business units.
• Volunteered with BT IRC, easing R&D-to-production model transition.

• Managed complete SDLC life cycle including recruitment gathering, estimation, design, development, testing and production.
• Delivered 20% above team capacity consistently; drove clean delivery with 0 production defects.
• Introduced TDD and peer programming; built a robust engineering culture. These approaches resulted into 0 end to end test and production defect for 3 straight years.
• Implemented KPIs, performance metrics, reward mechanisms.
• Mentored new joiners and built a technically strong, in-house team.
• Owned roadmap, financials, and delivery milestones.

• Implemented DevOps maturity model across 50+ teams.
• Managed ELK, scripting, Python-based solutions.
• Collected pain points, created business cases, ensured financial approvals.
• Oversaw delivery planning, timeline tracking, and cross-application coordination.
• Delivered AI-augmented solutions; assisted technically when needed.

• Managed support and release for large-scale transformation from mainframe to Linux-based stack (WebLogic, ODI).
• Set up support processes, automated monitoring with Python, Shell, ELK.
• Coordinated with internal/external teams; enabled KT sessions across regions.
• Led compliance, incident, environment, and capacity management.
• Delivered E2E release guide from dev to production.

• Handled development, maintenance, and testing across critical projects:
• India market credit card co-brand launch (2014–15)
• Regulatory compliance for Japan and Thailand (2011–12)
• $80K/year re-engineering savings
• Australia market co-branded credit card project (2010–11)