Inn Key
Hi, I’m
Arijit Kumar Bose
Hotelier
Bhuj
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
years of professional experience
2
Certifications
4
Languages
Work History
The Fern ResidencyBhuj
Front Office Manager
11.2022 - Current
Job overview
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Daily department operations
- Departmental budget management
- Handle complaints and specific guest requests
- Reservation and revenue management
- Schedule shifts
- Ensure organization policies and security requirements are met.
- Inventory management
Midway Park ResortMumbai
Resort Manager
08.2022 - 10.2022
Job overview
- Oversee daily operations of the resort
- Use excellent communication to build profitable business relations with corporates
- Strive for positive guest experience, by staff management and supervision of daily tasks
- Maintain client and guest records; make certain all necessary logs are kept up-to-date
- Supervise and direct front office personnel
- Deal with, log and follow up with all guest queries and complaints and ensure they are resolved
- Develop, implement and follow up tailored action plans and procedures ensuring employee satisfaction
- Oversee daily cash discrepancies, inventory supply
The ShiraazKolkata
Small Business Co-Owner
08.2020 - 05.2022
Job overview
- Hired and supervised training of employees
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Promoted positive customer experience through day-to-day supervision and management of Food and Beverage outlet
- Delegated daily tasks to employees, streamlining daily progress and efficiency
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Unacademy, Sorting Hat Technologies Private LimitedBangalore
Assocaiate Manager
09.2019 - 03.2022
Job overview
- Identified issues, analyzed information and provided solutions to problems
- Used coordination and planning skills to achieve results according to schedule
- Developed and maintained courteous and effective working relationships
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results.
Hit 95 FM - Kewal Logistics LlpBangalore
Business Development Executive
11.2018 - 06.2019
Job overview
- Developed and executed strategic initiatives to improve business development and sales programs
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Communicated directly with customers and managers to build strong business networks and relationships
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Seasons HotelRajkot
Front Office Duty Manager
04.2017 - 03.2018
Job overview
- Prepared agendas and took notes at meetings to archive proceedings
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews
- Delivered performance reviews, recommending additional training or advancements
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility and performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Seasons HotelRajkot
Management Trainee
10.2015 - 03.2017
Job overview
- Developed management and leadership skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems
- Maintained positive lobby presence, pleasantly greeting guests and employees
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies
- Answered telephone calls and emails to assist customers in making reservations
- Provided services efficiently and with high level of accuracy.
Education
International Institute Of Hotel Management
Bachelor of Arts from Hospitality Administration And Management
06.2010 - 05.2013
Certificate
03.2010 - 05.2007
Julien Day School
12th
Indian Certificate of Secondary Education – Humanities
05.2007 - 05.2002
Saptashri Gyanpeeth
10th
Skills
Business Growth
Human Capital Development
Operational Excellency
Solutionist
Communicator
Documentation and control
Policy and Procedure Management
Financial Management
Budgeting
Workflow planning
Search Engine Optimization
Certification
2013-10
Software
MS Office
IDS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Manager
The Fern Residency
11.2022 - Current
Resort Manager
Midway Park Resort
08.2022 - 10.2022
Small Business Co-Owner
The Shiraaz
08.2020 - 05.2022
Assocaiate Manager
Unacademy, Sorting Hat Technologies Private Limited
09.2019 - 03.2022
Business Development Executive
Hit 95 FM - Kewal Logistics Llp
11.2018 - 06.2019
Front Office Duty Manager
Seasons Hotel
04.2017 - 03.2018
Management Trainee
Seasons Hotel
10.2015 - 03.2017
International Institute Of Hotel Management
Bachelor of Arts from Hospitality Administration And Management
06.2010 - 05.2013
Certificate
03.2010 - 05.2007
Indian Certificate of Secondary Education – Humanities
05.2007 - 05.2002
Julien Day School
12th
Saptashri Gyanpeeth
10th