Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Arin Datta

Arin Datta

Sheoraphuli

Summary

Dynamic front desk professional with experience in streamlining operations and managing guest inquiries. Skilled in booking and scheduling, committed to fostering teamwork and delivering exceptional customer service to create positive guest interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Courtyard By Marriott, Hebbal
Bengaluru
10.2024 - Current
  • Welcomed guests with friendly demeanor and attentive service.
  • Assisted guests in check-in and check-out procedures efficiently.
  • Managed guest inquiries, resolving issues promptly and professionally.
  • Provided detailed information about hotel amenities and local attractions.
  • Coordinated with housekeeping to ensure timely room readiness for arrivals.
  • Processed payments accurately and maintained daily financial records.
  • Tracked customer feedback through surveys to implement necessary changes.
  • Developed strong relationships with repeat customers through positive interactions.

Vocational Trainee

ITC ROYAL BENGAL & SONAR
KOLKATA
01.2023 - 02.2024
  • Streamlined daily operations.
  • Provided essential support to front desk staff during busy service periods.
  • Collaborated with departments to promote efficient office workflow.
  • Executed bookings for hotel rooms, car rentals, and flights for business events.
  • Developed tailored itineraries for guests, enhancing engagement with local attractions.
  • Contributed to team success by addressing additional tasks as necessary.
  • Handled incoming calls and liaised with staff to meet customer needs.

Education

BBA in Hotel & Hospitality Management - Hotels & Hospitality Managements

E.I.I.L.M.
KOLKATA
09-2024

Skills

  • Customer service and support
  • Conflict resolution strategies
  • Team collaboration and synergy
  • Front desk operations management
  • Financial transaction processing
  • Time management
  • Customer feedback
  • Room assignment

Accomplishments

  • Employee Of The Month

Certification

  • Completed an internship at the Warwick Hotel, Doha, Qatar
  • Participated in the International Hospitality and Thai Cuisine Workshop held at International College, Pathumthani University

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Guest Service Associate

Courtyard By Marriott, Hebbal
10.2024 - Current

Vocational Trainee

ITC ROYAL BENGAL & SONAR
01.2023 - 02.2024

BBA in Hotel & Hospitality Management - Hotels & Hospitality Managements

E.I.I.L.M.

Similar Profiles

CREATE PROFILE
Arin Datta