Arindam Banerjee

To make sales by making outbound & Inbound calls...

To promote a new campaign.

Verifying after the sales done.

• Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 15%
• Utilized sales techniques and strategies to build customer relationships and close sales.
• Consumer sales Direct for Canada Sales.
• US Consumer Direct sales.
• Worked with UK Small Business B2B consumers, directly dealing with end users, as well as collaborating with channels and partners.
• Done with TSR DP, dealing with Server, Storage, and Switches also.
• Won lots of rewards and recognitions.

• Assisted customers with technical issues, troubleshooting for Internet Service provider. Need to fix the issue over the phone.
• Provided technical support for end-users and resolved escalated technical issues.

Technical troubleshooting for HP Notebooks (Laptops).

To handle a team with 15 members at a time.

Providing technical troubleshooting steps.

Tried to maintain the ultimate customer satisfaction.

Working on individual team member data.

• Coordinated with subject matter experts to develop tailored training programs for specific roles and departments.
• Taking Trainings with new hires, being an SME.