Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
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Arindam Banerjee

Delhi,

Summary

Experienced professional with over 4 years in Customer Success Management, specializing in retention marketing, user engagement, and building strong customer relationships. Demonstrated ability to drive revenue growth and effectively resolve customer issues. Seeking challenging assignments in Customer Success Management with a growth-oriented organization of high repute. Strong analytical and communication skills essential for success in this dynamic field.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Specialist

Engage 360 by Shiprocket
05.2022 - Current
  • Engaged and drove business development with new clients & channel partners
  • Designed & implemented retention strategies, optimizing customer loyalty.
  • Developed marketing automation plans to boost brand awareness & conversions.
  • Analyzed reports for data-driven decision-making.
  • On-boarded new clients, ensuring a positive experience.
  • Integrated email, SMS DLT, & WhatsApp Business for enhanced engagement.
  • 95% customer retention rate
  • Drove a monthly revenue target achievement rate between 75% to 105%
  • Achieved 15% MoM growth
  • Reduced customer churn by 20%, improving customer retention

Operations Process Analyst

NTT DATA Services
10.2017 - 04.2022
  • Ensuring the KPIs is exceeding the agreed SLA and process fair above client expectations
  • Involving in meetings with the clients on process updates and performance
  • Managing Volume on the floor with multiple deadlines during the shift
  • Manage time effectively, meet personal goals and work effectively with the Production team
  • Proactively made recommendations on how to enhance client satisfaction and improve operational effectiveness and efficiency
  • Audited cases and provided feedback to the team
  • Trained new hires and made them understand the overall parameters of the projects
  • Meets with Team Leaders regularly to access department Performance and to plan initiatives targeting improvement
  • Performed Other duties as assigned by the management

Assistant Manager

Axis Bank
03.2015 - 09.2017
  • Handled various customers transactions
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Pitch walk-in customers for investment like Mutual Funds, Insurance etc
  • Handled 300 mapped portfolio customers
  • Generate new leads for account opening
  • Handled cash deposits and withdrawals
  • Monitored Cash Recycler transactions

Education

MBA - Marketing Management

Jaipuria Institute Of Management
Lucknow, India
06-2016

BBA - Marketing Management

NERIM
Guwahati, India
04-2013

Skills

  • Retention Marketing
  • WhatsApp Marketing
  • Email Marketing
  • Client relationship management
  • GA4
  • User Lifecycle Management
  • Marketing Automations
  • Customer Analytics
  • Churn Reduction
  • MS Office
  • Analytical Thinking
  • Escalation Handling

Certification

  • Received Best Productivity Award from Client in NTT Data
  • Promoted to Senior Associate for providing exemplary performance

Languages

English
Bengali
Hindi
Assamese

Personal Information

Date of Birth: 01/09/1992

Timeline

Senior Specialist

Engage 360 by Shiprocket
05.2022 - Current

Operations Process Analyst

NTT DATA Services
10.2017 - 04.2022

Assistant Manager

Axis Bank
03.2015 - 09.2017

MBA - Marketing Management

Jaipuria Institute Of Management

BBA - Marketing Management

NERIM

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Arindam Banerjee