Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Arindam Chatterjee

Technical Delivery Manager
Pune

Summary

Result driven IT professional with over 17 years of experience in managing multiple projects across diverse organizations, seeking challenging senior managerial assignments with a reputed organization.


Ä Significant exposure in Agile Methodologies , Application Development, Maintenance & Support, Business Intelligence & Product Engineering across Multiple Technologies

Ä Adroit in analyzing, design, developing, testing and implementing varied software applications with an eye on details

Ä Skilled in workflow management, defect management, problem management, risk management and change tracking

Release & stakeholder management along with Key/In Life product stabilization

Ä Adept at defining, leading and driving project operations effectively, through the implementation of several management dynamics including Strategic Execution Plans, Task & Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews, Training & Development etc.

Ä Driven by can-do attitude with high level of integrity, persistence , pro-activeness and maturity

Ä Multitasking ability with a penchant to perform well under pressure

Ä Leadership skills with ability to influence , negotiate and motivate teams to enhance productivity

Ä Executive level communication skills with excellent verbal and written communication; ability to articulate complex concepts to a non-specialist audience

Ä SAFe ® 5 Scrum Master Certified

Ä Certified Scrum Master®

Ä ITIL® Certified.

Overview

23
23
years of professional experience
4
4
Certifications

Work History

Technical Delivery Manager

Tech Mahindra Ltd.
Pune
04.2010 - Current
  • Responsible for the quality, scope, timeline, effort (co-related to estimation, CR's, complexity), resources (includes Business, Contractor, Professional Services (Vendors) resources as well as Operations),
  • Develop and execute the overall project plan and analyze project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the Program.
  • Identify and schedule Program & Project/Work stream deliverables, milestones and required activities and tasks. Understand interdependencies between Technology, Operations and Business needs.
  • Stakeholder Management: Work hand in hand with Business Project Managers and Technical Delivery Managers to manage stakeholders and relationships - e.g. escalation, expectation, conflict, scope changes, etc. Ensure teams work in a collaborative environment.
  • Keep management and project sponsors updated on project developments, setting up periodic reviews and preparing relevant documents to communicate progress. Effectively and clearly communicate with team members and stakeholders at regular time intervals.
  • Scope Management: Manage all changes to the agreed scope of work. Review and assess all changes and impact to timeline and ensure all changes are approved by Program Steering Committee (PSC) or appropriate Governance forum(s), including any Design Authority, Product Committee or similar.
  • Project Governance: Organize and facilitate portfolio related meetings for Digital team to ensure that overall Metrics are clean.
  • Risk and Issue Management: Manage the overall Program risk profile, track risk aging, work-through escalations, change governance and related issues. Implement the risk mitigation plans. Resolve issues at the project or line level and escalate issues which cannot be resolved in a timely and accurate manner. Maintaining RAID logs for risk assessment and mitigation.
  • Focus on consistent improvement in service measures and KPIs for enhancing operational efficiency
  • Enhance client satisfaction by aligning deliverables to contract or Statement of Work (SOW) and other SLA parameters
  • Create coordination and collaboration with technology, design & test teams to support development activities
  • Groom/Mentor team members in enhancing client satisfaction by providing superior service quality as well as implementing changed without impacting business
  • Highlight critical technical issues to the senior management and other stakeholders to minimize schedule slippages as well as for implementing effective remedial measures
  • Escalation management combined with executive communication
  • Prepare/ present various status reports to the senior management team and other stakeholders to enable effective decision making

Technical Lead

Tech Mahindra Ltd
Pune
04.2010 - 12.2014
  • Journey Lead involved in tracking Incidents and interacting directly with customer (BT) stakeholders.
  • Integration/ Problem , Incident & Defect Management involved in spearheading team efforts in delivering releases with optimum payload
  • Resolve conflicts between tester, development & design teams to ensure smooth functioning of day-to-day business operations as well as scheduling triages
  • Collaborate with the development teams in maintaining SLAs on bug fixes based on severity of defect and accomplishing project objectives
  • Interact with the Delivery and Release Managers for aligning release schedules to testing phases
  • Liaise with the process team in managing change requests and resolving identified defects in compliance to various SLA parameters
  • Participate in platform discussions to provide updates on critical defects to end to end testing team and client

Senior Software Engineer

Hexaware Technologies Ltd.
Pune
02.2008 - 03.2010
  • Involved in understanding system requirements, preparing test design documents/ test cases and implementing tests
  • Prepared test/ status reports for the senior management for restructuring project processes
  • Participated in design discussions with clients for collating/ evaluating requirements to align with project deliverables
  • Ensured compliance to project delivery schedules and other SLA parameters across assigned projects


Senior Associate

GlobalLogic Inc
Nagpur
03.2004 - 02.2008
  • Participated in quality audits and collaborated with various stakeholders in closing open audit items
  • Rendered subject matter expertise and conducted training sessions for team members
  • Generate awareness amongst team members on usage and knowledge management of various tools
  • Ensure compliance to quality control and other SLA parameters across assigned projects
  • Involved in system understanding, preparing and implementing test plans and test cases
  • Involved in test execution and test report preparation
  • Evaluated RTM (Requirement Traceability Matrix) and presented various status reports

Education

B.E - Computer Technology

Nagpur University

Diploma - Computer Technology

Board of Technical Examination

Skills

Driven by can-do attitude with high level of integrity, persistence , pro-activeness and maturityundefined

Accomplishments

  • Recipient of “Pat on the Back” award – FY 2019-20 – Q3


  • “Grand Salute - Livewire” award - FY -2015 - 2016 – Q2


  • “Valuable Team Player” award - FY -2013 - 2014 – Q1


  • Customer Appreciation from the customer - "Ernst & Young LLP" while working in onsite (Cleveland , OHIO , US) - FY2008-09 - Q1 for rendering qualitative service delivery

Certification

SAFe 5 Scrum Master Certified

Timeline

SAFe 5 Scrum Master Certified
07-2021
Certified Scrum Master
07-2017

ITIL Certified.

07-2017
ISTQB (International Software Testing Qualification Board) Certified – “CTFL”
08-2015

Technical Delivery Manager

Tech Mahindra Ltd.
04.2010 - Current

Technical Lead

Tech Mahindra Ltd
04.2010 - 12.2014

Senior Software Engineer

Hexaware Technologies Ltd.
02.2008 - 03.2010

Senior Associate

GlobalLogic Inc
03.2004 - 02.2008

B.E - Computer Technology

Nagpur University

Diploma - Computer Technology

Board of Technical Examination

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