ARINDAM CHATTERJEE
HOOGHLY
Summary
Looking for a job profile where I can manage and fulfill guest/client demand & expectation as well as resolve staff grievances and work as team leader for the company's benefit.
Achievement-driven professional with nearly 3 years of experience in Retail, Logistics, Supply chain, E-Commerce -Store and Transportation coordination. Enterprising leader with exceptional communication, analytical, negotiation & presentation skills with strengths in developing plans, procedures and standards for business excellence. Proficiency in implementing operational procedures for activities such as satisfactory service, stock availability, accurate inventory, and disposition of materials and keeping warehouse inventory current. Operation implemented of E-commerce Distribution/demand planning compared to Indent. Provide best service to customers, manage relationships with vendors for smooth supply, Motivate, hire team & continually develops team building to run smooth operation.
Overview
6
6
years of professional experience
Work History
Spoke Manager
DealShare
Kolkata
06.2025 - Current
- Managed hiring and training for 30 in-house and 80 last-mile positions alongside 4 executives.
- Managed daily operations to optimize team performance and efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed training materials to enhance staff knowledge and skillsets.
- Coordinated inventory management to maintain product availability and organization.
- Monitored compliance with company policies and safety standards consistently.
- Oversaw operations of 3 stores during leadership transitions, ensuring continuity in services.
- Provided leadership during times of organizational change or crisis situations.
Store Manager
BLINKIT LTD.
Gurugram
01.2023 - 01.2025
- Inventory management with each and every article microcheck and putaway. Maintaining sanity and conducting audits on a daily basis.
- Managed manpower according to order projections for in-store and out-store operations.
- Ensure compliance in hub operations and logistics in all areas. - Help build and implement SOPs. Manage workflow and Coordinate with Vendors, Category & NHQ for day to day operations.
- Ensured compliance in hub operations and logistics, developed and implemented standard operating procedures, and managed workflow while coordinating with vendors, category teams, and NHQ for daily operations.
- Reviewed and analyzed indenting processes to minimize product wastage.
- Coordinated with vendors to optimize replenishment of product assortments, created purchase orders, and processed return to vendor transactions.
- Ensured adherence to the service level agreements by monitoring response times.
Assistant Manager
Reliance - RELIANCE SUPER STORE
Indore/Gwalior
02.2020 - 01.2022
- Ensuring operation excellence which includes store hygiene, POG maintenance, Shrink and dump management with a strategic planning of markdown process.
- Execution of a very large fleet of delivery executives across areas with a team of 6 Managers with 90 CSA and 7 Team Leads (TLs) and warrant an efficient and healthy work environment.
- Ensures 100% achievement of monthly target set of order fulfilment/Line full fulfillment rate.
- Adhered to service level agreements within 48 hours to enhance customer satisfaction.
- Collaborated with customer relationship team to enhance customer experience.
- Ensure adherence to the Service Level Agreements within 48 hours as informed to the customer.
- Oversee the Implementation of customer service standards and ensure customer satisfaction and efficient handling of customer complaints.
- Resolve customer problems or complaints by determining optimal solution and in a professional manner.
- Managed timely data collection to update operational metrics, supporting achievement of productivity targets and elimination of errors.
- Hired third-party staff and built a highly motivated workforce while overseeing commercial operations to meet budgetary and operational targets.
Management Trainee
Barbeque Nation
- Maintaining Food hygiene, Following SOP, Grooming
- Daily Indenting, Budgeting according to plan
- Menu Planning
- Shift planning
Industrial Training
The Lalit Great Eastern
- Handling Reception, High profile guests
- Take Reservations, Upselling and Upgrading Room plans
- Tour guidance for local area
- Providing Guest amenities
- POS Billing, Complaint handling
- 5 Star Deluxe Heritage Grand Property
Education
BSc (H&HA) -
Institute of Hotel Management Catering Technology and Applied Nutrition
Gwalior, M.P.12th -
KANAILAL VIDYAMANDIR [ENGLISH SECTION]
WB10th -
KANAILAL VIDYAMANDIR [ENGLISH SECTION]
WBAccomplishments
- AN ACTIVE MEMBER OF IHM GWALIOR DISCIPLINE COMMITTEE.
- PARTICIPATED IN VAIBHAV 2018 & 2019.
- PARTICIPATED IN 'ENTREPRENEURSHIP AWARENESS CAMP' BY 'CEDMAP'.
- COMPLETE SETUP OF TWO NEW STORE WHILE WORKING WITH NSO.
- TURNED A NEW STORE EBITA IN GREEN WITHIN THREE MONTHS OF OPERATION.
References
Mr. Madan Sharma, Store Manager, Reliance Retail Ltd., Indore, M.P., 6263091328
Extracurricular Activities
COMPLETED SENIOR DIPLOMA WITH DISTINCTION FROM BANGIYA SANGEET PARISHAD (SANGEET SREE) GOVT. OF W.B.
Languages
- English
- Hindi
- Bengali
Computing Skills
- Operating systems (Windows, Linux, MacOs)
- IDS & OPERA
- SAP (417) RETAIL
- MS-Office (Excel, Word, PowerPoint)
Personal Information
- Age: 25
- Father's Name: Mr. CHANDAN CHATTERJEE
- Date of Birth: 04/01/98
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Spoke Manager
DealShare
06.2025 - Current
Store Manager
BLINKIT LTD.
01.2023 - 01.2025
Assistant Manager
Reliance - RELIANCE SUPER STORE
02.2020 - 01.2022
Management Trainee
Barbeque Nation
Industrial Training
The Lalit Great Eastern
BSc (H&HA) -
Institute of Hotel Management Catering Technology and Applied Nutrition
12th -
KANAILAL VIDYAMANDIR [ENGLISH SECTION]
10th -
KANAILAL VIDYAMANDIR [ENGLISH SECTION]