Salesforce
Arindam Ghosh
Community Sales And Operations Manager
Hyderabad ,Telangana
Summary
Highly motivated, result-oriented, profit and quality-focused manager and a leader with 13 years of impeccable track record in Community Sales and Operations with excellent expertise in Analytical, Strategic Planning, interpersonal, and People management skills - Highly regarded as a great Taskmaster.
Overview
3
3
Languages
6
6
years of post-secondary education
15
15
years of professional experience
Work History
Community Sales and Operations Manager,
Workafella
Hyderabad , Telangana
04.2019 - Current
- Define, create, improve, and automate reporting methods
- Ensuring proper servicing and after sales support to clients
- In-charge of all business activities related to center, managing coworkers, guests as well as any vendors
- Maintaining relationship with all potential and existing clients
- Maintaining physical upkeep of centers.
- Manage daily accounting for accounts payable and accounts receivable
- Reaching out to new customers and making presentations or pitches outlining benefits of product/ services.
- Researching and identifying sales opportunity, generating leads, target identification and classification
- Responsible for achieving growth and hit sales targets by successfully managing all team members.
- Responsible for developing and implementing policies and procedures
- Responsible for managing sales calls, sending proposals, invoicing and billing of clients, etc.
- Responsible for the overall P&L and operations of the center
- Responsible for the overall P&L and operations of the center
- Responsible to assist with local area marketing and networking both online and in-person to drive leads
- Responsible to maintain Sales volume, appropriate Product mix, selling price, by maintaining balance between Supply vs Demand, Assessing trends, economic indicators, and competitors.
- Responsible to train, develop, supervise, evaluate, and schedules team members who work at service centers and business office.
- Understanding client requirements and then customizing product/ services as per their needs
Asst. Manager Front Office (Duty Manager)
Novotel Hyderabad Convention Centre
Hyderabad , Telangana
04.2015 - 08.2019
Front Office Supervisor (Acting Duty Manager)
The Gateway Hotel by TAJ Group
Vijayawada, Andhra Pradesh
03.2012 - 04.2015
Front Office Sr. Associate; FO Executive
Fortune Murli Park Hotel by Welcome Group of ITC
Vijayawada, Andhra Pradesh
10.2010 - 03.2012
Front Office Associate
SURYA SAMUDRA HOLIDAY RESORT
Thiruvananthapuram, Kerala
12.2009 - 09.2010
Travel Executive
Rosevally Travel & Tourism
Kolkata, West Bengal
09.2009 - 12.2009
Customer Care Officer
IKF Technologies Limited (Tata Telecom )
Kolkata, West Bengal
03.2007 - 09.2007
Sales Area Manager
Northern Service & Supply Co.(P) Ltd
Guwahati, Assam
01.2004 - 11.2006
Education
PG (H)Diploma - Hospitality Management
P.G (Hons.) Diploma in Hospitality Management
MPTI (INDIA) 09.2007 - 08.2009
B.COM(H) -
B.COM(H) Graduate
Raiganj University College 04.2000 - 05.2004
Foundation Diploma Course With EBT (CRS-Galileo)
Passed IATA- UFTAA
MPTI(INDIA)Amadeus (EBT)
Passed Certificate Course Enter World of Amades
Lean Six Sigma
Pursuing Six Sigma Master Certification Course
Skills
IMPLEMENTING POLICY, PLANNING, AND STRATEGY
EXCELLENT NEGOTIATOR
EXCELLENT TEAM BUILDER
CUSTOMER CENTRIC
EXCELLENT IN COMMUNICATION
EXCELLENT PUBLIC IN RELATIONS
CUT 15% FROM ANNUAL BUDGET THROUGH LEAN PROGRAMS WITHOUT SACRIFICING QUALITY
LEADERSHIP
ACCOUNTABILITY
EXCELLENT VENDOR MANAGEMENT
Interpersonal and client communications
Client satisfaction-driven
Software
Opera
Amadeus
Timeline
Community Sales and Operations Manager,
Workafella
04.2019 - Current
Asst. Manager Front Office (Duty Manager)
Novotel Hyderabad Convention Centre
04.2015 - 08.2019
Front Office Supervisor (Acting Duty Manager)
The Gateway Hotel by TAJ Group
03.2012 - 04.2015
Front Office Sr. Associate; FO Executive
Fortune Murli Park Hotel by Welcome Group of ITC
10.2010 - 03.2012
Front Office Associate
SURYA SAMUDRA HOLIDAY RESORT
12.2009 - 09.2010
Travel Executive
Rosevally Travel & Tourism
09.2009 - 12.2009
PG (H)Diploma - Hospitality Management
P.G (Hons.) Diploma in Hospitality Management
09.2007 - 08.2009
Customer Care Officer
IKF Technologies Limited (Tata Telecom )
03.2007 - 09.2007
Sales Area Manager
Northern Service & Supply Co.(P) Ltd
01.2004 - 11.2006
B.COM(H) -
B.COM(H) Graduate
04.2000 - 05.2004
Lean Six Sigma
Pursuing Six Sigma Master Certification Course
Amadeus (EBT)
Passed Certificate Course Enter World of Amades
Foundation Diploma Course With EBT (CRS-Galileo)
Passed IATA- UFTAA