ARINDAM GOSWAMI
Nabadwip,WB
Summary
Adept at enhancing customer dining experiences and sales through expert upselling techniques and profound allergy awareness, I significantly increased sales at Adora Magic City. My leadership at Le Royal Meridien improved team performance and efficiency. Skilled in cash handling and relationship management, I excel in fast-paced environments, always maintaining a professional appearance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Waiter
Adora Magic City
12.2023 - 09.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Food and Beverage Asst. Waiter
MSC Cruise Service Pvt.ltd
03.2022 - 08.2023
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Monitored food temperature, discarding items not stored correctly.
- Lifted and carried heavy materials.
Food and Beverage Supervisor
Le Royal Meridien
03.2020 - 04.2021
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Food and Beverage Team Member
Taj Club House
02.2019 - 02.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Food and Beverage Associate
The Druid Garden
12.2017 - 11.2018
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
Food and Beverage Supervisor
TajSats Air Catering Pvt.ltd
07.2016 - 07.2017
- Loading and offloading of equipment from the aircraft and also be well versed with the ramp safety procedures and ensure strict compliance.
- Responsible for systemic galley loading of equipment and also hand over to the crew in a professional manner with a proper filled cheek sheets.
Education
Diploma - Hotel Management
Bharathiar University
Tamil Nadu, India11.2016
Associate of Arts - Culinary Arts
Kalyani University
West Bengal, India04.2014
Skills
- Order Accuracy
- Allergy awareness
- Food safety understanding
- Salesmanship
- Professional Appearance
- Upselling techniques
- Relationship Management
- Dining area maintenance
- Cash Handling
Certification
- Food and Beverage Service certificate from PMKVY and NSDC(National Skill Department Corporation) Gov of India.
- Computer Diploma in Information Technology from Indira Gandhi Institute of Vocational Training, New Delhi.
Additional Information
Passport Number: V6030277
Date of Expiry: 03.02.2032
CDC Number: KOL 113473
Date of Expiry: 17.02.2029
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPersonal development programsPaid sick leave4-day work weekTimeline
Food and Beverage Waiter
Adora Magic City
12.2023 - 09.2024
Food and Beverage Asst. Waiter
MSC Cruise Service Pvt.ltd
03.2022 - 08.2023
Food and Beverage Supervisor
Le Royal Meridien
03.2020 - 04.2021
Food and Beverage Team Member
Taj Club House
02.2019 - 02.2020
Food and Beverage Associate
The Druid Garden
12.2017 - 11.2018
Food and Beverage Supervisor
TajSats Air Catering Pvt.ltd
07.2016 - 07.2017
Diploma - Hotel Management
Bharathiar University
Associate of Arts - Culinary Arts
Kalyani University
- Food and Beverage Service certificate from PMKVY and NSDC(National Skill Department Corporation) Gov of India.
- Computer Diploma in Information Technology from Indira Gandhi Institute of Vocational Training, New Delhi.
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