Arindam Majumder

• Leading Fulfilment centre - Outbound department with 600+ employees and be accountable for end to end planning, operations and performance management.
• Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls.
• Drive the selection and implementation of process improvement & cost optimisation projects by analysing the Performance Metrics with a vision to enhance customer experience
• Identifying training and development needs; and participating in coaching and evaluation of on roll team members
• Ensure KAIZEN for continuous betterment of process and innovation.

• Managing Top Line & Bottom Line growth
• OPEX control through increased operations efficiency and expense control planning
• Exploring business strategies to raise customers’ pool, expand store traffic and optimise profitability
• Supervising shrinkage control, Product damage control & prevent pilferage
• Sales forecasting and performance analysis
• Managing FMCG, Liquor, Fresh, Apparel, GM, Electrical & Electronics

• Setting goals for the retail sales team & effectively managing staff members.
• Reviewing sales performance of category at SKU level to focus on pushing top line sales.

• Identified operational problems and proposed solutions to management, improving service efficiency.
• Managed store opening and closing, taking key holder responsibilities & food safety audits
• Built customer retention and satisfaction by delivering top-quality service.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Supervised 3 stores in Portsmouth, Gosport & Fareham