Creative Writing
Arindam Mitra
National Training Lead At Sheela Foam Limited (Sleepwell)
Gautam Buddha Nagar,Uttar Pradesh
Summary
Seasoned HR professional with more than a decade of experience in Learning, Training, and OD with exposure to various industries like Home Furnishing, Retail, Manufacturing & Engineering, Education, and Consumer Durables. Specialized in soft skills and behavioral training, but also have substantial experience in sales-oriented product & retail training, software navigation training, and process training. Expert in content development for the aforesaid. Additionally, Certified NLP Practitioner and a Certification/ Diploma in T&D from ISTD - Delhi chapter. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Currently working with Sleepwell, as a National Training Lead.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Team Manager, Channel Training
Sheela Foam Ltd. (Sleepwell)
Gautam Buddha Nagar , Uttar Pradesh
2019.05 - Current
- Spear-heading Learning & Development for the organization's Dealer Division at a Pan-India level
- Handling a team of 4 Regional Trainers Pan India. Evaluation of their session efficacy and their Training Needs Analysis (TNA)
- Conducting Train-The-Trainer programs for each Regional Trainer
- Prepare, formulate and assign training budget for each Zone and Regional Trainer
- Setting up Training Calendar for Pan India execution by Regional Trainers and sales team, and ensure adherence by the team
- Pan India initiation of major T&D interventions and ensuring on ground execution by the Regional Trainers and Sales Team
- Conducting TNA for Sales Team, Customer Care Team, and Operations Team; in partnership with Zonal Heads and/or Top Management
- Planning, designing, and developing training curriculum for Sales Team, Customer Care Team, and Operations Team
- Training curriculum and content usually consists of Retail Training Modules, Soft Skills Training Modules, Role-Plays and Product Training Modules for authorized dealers and their employees, and also the organization's new & existing employees
- Strategize, design, develop and manage training & evaluation content, on the company's LMS portal for E-Learning interventions to staff and dealers Pan India
- Acting as SME in various marketing campaigns and branding initiatives Pan India by Corporate Marketing Team
- Adopted and overseeing 360° development of 9 EBO stores Pan India under a pilot project
- Derive and analyze data from company's ERP/ SAP/ E-Learning Portal for better action planning
Manager, Training
Ceasefire Industries Pvt. Ltd.
Gautam Buddha Nagar , Uttar Pradesh
2017.04 - 2019.05
- Heading Learning & Development for the organization's Dealer Division, Pan-India
- Handling a team of 2 trainers responsible for conducting virtual classroom sessions and telephonic evaluations, and 1 MIS executive for data crunching and reporting Pan India
- Conducting Train-The-Trainer programs for each trainer
- Training Delivery and Content Development of Soft Skills and Behavioral Training Modules, and Technical Product Training Modules for dealers and their employees, new & existing employees in various verticals of the organization
- Creation of Training Video and E-Learning content of the organization's in-house LMS and E-learning platform
- Training Authorized Dealers and Company employees on the organization's ERP Software & Mobile App by way of classroom sessions as well as blended sessions for their employees
- Content Development and delivery of Process Training interventions for entire support staff
- Acting as SME in various marketing campaigns and branding initiatives Pan India by Corporate Marketing Team
- Responsible for ensuring training of the entire Training Team (including self) on Fire Tests of Fire Fighting Systems, Fire Safety Audits, and on new products as and when launched
- Conducting and assisting departmental-audit (internal & external) for ISO, EN, and LPCB requirements
Corporate Trainer
HIET (Hi-Tech Institute of Engineering & Technology)
Ghaziabad , Uttar Pradesh
2016.07 - 2017.04
- Leading the CCP (Corporate Connect Program) and L&D department for the institute and ensure the adequacy of trainers (was one of the founding members of the department)
- Training Delivery and Content Development of Soft Skills Training Modules for students and preparing them for Campus Placements.
- Conducting LDP sessions for more than 25 faculty members college faculty members
- Preparing Training plan based on discussions with Department Heads and faculties
- Designing video-based sessions for students as self-help courses
- Delivering modules like communication, resume writing, mock interviews, GD's, presentation skills, grooming, email etiquette, and spoken English.
- Conducting Mock Sessions of Interviews and GD, for students who are up for campus placements
- Giving constructive feedback to students in real-time and thereby formulating action plans for their self-improvement
Officer, Learning & Development
Eureka Forbes Limited
New Delhi , Delhi
2012.02 - 2016.07
- Training Delivery and Content Development of Behavioral Training Modules – (including presentations, training activities, exercises and games, handouts, and trainer's notes) for sales and support staff
- Mapping Training needs of employees by analyzing LDC reports which are carried out by National HR Team on Sales Team during annual Fast Track Promotion board and LDP sessions
- Conducting TNA based upon one-on-one interviews with SBU Heads and Regional Heads
- Spearheading an internal staff competition (111 Days Challenge) linked to their performance and variable pay
- Handling a team of 35 trainers Pan India for their training activities and weekly reporting, to analyze training interventions and their frequency
- Deducing trainers' variable pay as per their training initiatives during the corresponding month
- Analyzing, reporting, and spearheading various OD initiatives
- MIS management for L&D department
Education
Diploma in Training & Development - Training & Development (T&D)
I.S.T.D. (Indian Society For T&D)
New Delhi, Delhi 2017.07 - 2020.01
MBA - Human Resource Management + Marketing
I.T.S. (Institute For Technology & Science)
Ghaziabad, Uttar Pradesh 2010.06 - 2012.07
Bachelor of Commerce - Commerce
University of Allahabad (A.U.)
Prayagraj 2007.04 - 2010.04
Skills
Learning & Development
Accomplishments
- Have been given the additional responsibility of a 360° development of 9 EBO stores Pan India under a pilot project, in Sheela Foam Ltd.
- Spearheaded the setting up and streamlining of E-Learning and LMS in Sheela Foam Ltd.
- Worked as a founding member for the Retail Excellence Program in Sheela Foam Ltd. for all EBO counters Pan India
- Streamlined the process of In-Store Salesman Training and brought up the trained percentage from 40% to 85% on an average in Sheela Foam Ltd.
- Introduced a concept of incentivizing training for Dealers' Sales-Staff in Sheela Foam Ltd.
- Brought up “dealers trained vs appointed” in a month ratio from 60% to 94% during the first year of joining, in Ceasefire Industries (2017-18); training cumulatively 180+ dealers
- Was awarded the responsibility of being the editor-in-chief for the company newsletter in Ceasefire Industries; in April 2018
- Worked on and developed an Internal Certification program for the Sales Team on a specific product line of Eureka Forbes; in February 2015. The same is being followed to this day.
- Developed a Series of Training Videos on Sales Tips for Frontline Salespeople. The same was launched nationally across Eureka Forbes in April 2014
- Developed 8 Ready-To-Use Behavioral Training Programs. These were rolled out for SBU Trainers in Eureka Forbes all over the country in April 2013
- Designed and compiled a complete book on customer engagement as a training tool for salespeople of Eureka Forbes. The book's national launch across the organization was held in April 2013.
Interests
Sketching
Music
Certification
Certified NLP Practitioner (Assoc), iGNLP™ / ABNLP, HeadgearLabs™ Personal & Professional Development | Udemy
Timeline
Certified NLP Practitioner (Assoc), iGNLP™ / ABNLP, HeadgearLabs™ Personal & Professional Development | Udemy
2022-06
Team Manager, Channel Training
Sheela Foam Ltd. (Sleepwell)
2019.05 - Current
Diploma in Training & Development - Training & Development (T&D)
I.S.T.D. (Indian Society For T&D)
2017.07 - 2020.01
Manager, Training
Ceasefire Industries Pvt. Ltd.
2017.04 - 2019.05
Corporate Trainer
HIET (Hi-Tech Institute of Engineering & Technology)
2016.07 - 2017.04
Officer, Learning & Development
Eureka Forbes Limited
2012.02 - 2016.07
MBA - Human Resource Management + Marketing
I.T.S. (Institute For Technology & Science)
2010.06 - 2012.07
Bachelor of Commerce - Commerce
University of Allahabad (A.U.)
2007.04 - 2010.04
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