Summary
Overview
Work History
Education
Skills
Websites
Languages
Awards
Hobbies and Interests
Certification
Additional Information
Timeline
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Arindam Naha

Hyderabad,Telangana

Summary

With over 5 years of experience in Trust and Safety-Community Operations, bring a proven track record of problem-solving, surpassing client expectations, and fostering high morale and productivity. As an accomplished associate, committed to collaborating effectively with teams to enhance Management Strategy and deliver valuable insights to key stakeholders and organizational leaders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Analyst

WIPRO
04.2021 - Current
  • Monitor and moderate the online reputation of the client by the usage of SOP strategy.
  • Collaborated with the quality team and developed reports, using Power BI to track and monitor key performance indicators (KPIs) of our associates.
  • Develop interactive dashboards, reports, and visualizations using Power BI tools and techniques
  • Implement data modeling techniques to optimize data retrieval and analysis processes
  • Conduct data analysis to identify trends, patterns, and actionable insights
  • Provide ongoing support and maintenance for Power BI solutions
  • Conducted data analysis and prepared detailed reports on key metrics, identifying areas for improvement and optimization

PROCESS ASSOCIATE

GENPACT
11.2018 - 04.2021
  • Quality assurance and control : Ensure the highest standards of quality and utilize Quality Control (QC) tools to monitor and maintain quality metrics, conduct Root Cause Analysis (RCA) to identify and address the underlying causes of defects or issues, implement Failure Modes and Effects Analysis (FMEA) to proactively prevent potential quality problems, and employ Corrective and Preventive Action (CAPA) techniques to rectify issues.
  • Team Management: Lead, mentor, and inspire a team of 20 associates to achieve their full potential and deliver exceptional results. Resolve conflicts, address challenges, and make decisions to ensure successful project outcomes.
  • Reporting: Prepare regular (weekly/monthly) reports on team performance and present findings to upper management and Partner sites.
  • Training and Development: Facilitated training for new team members related policy training.
  • Key Project : Successfully managed In-house team of Wipro that was facing accuracy issues. Through team efforts, we achieved a significant improvement, increasing the accuracy delta of 5% (93-98) using LEAN and Quality Methods.
  • Successfully reduced waste in process by mitigating one appeal step in sampling evaluation process which resulted and saved 24hours TAT also made reporting and billing for partners smooth.

Education

BACHALOR'S OF TECHNOLOGY - Mechanical Engineering

SWAMI VIVEKANANDA INSTITUTE OF SCIENCE AND TECHNOLOGY
Kolkata
03.2018

Skills

  • MICROSOFT OFFFICE
  • MICROSOFT POWER BI
  • ADOBE PREMIERE PRO
  • MS SQL
  • Team management
  • Team handling
  • Program Oversight- vendor, client, escalation management

Websites

Languages

Bengali
English
Hindi

Awards

  • BRONZE AWARD IN 2020 FOR PERFORMANCE AND MAINTAINING GENPACT VALUES.
  • LEAN CERTIFICATION FROM GENPACT FOR PROCESS INSIGHT.

Hobbies and Interests

  • Food Vlogging
  • Playing Guitar
  • Watching Movies

Certification

o Microsoft Power BI Certification from Udemy.

o Microsoft SQL for Beginners certification from Udemy.

Additional Information

Using Microsoft Power BI & SQL Server established the following reports:


o SALES PERFORMANCE DASHBOARD

o HR Analytics Dashboard

o IPL Analysis dashboard 2023

o COVID portfolio analysis using SQL

Timeline

Quality Analyst

WIPRO
04.2021 - Current

PROCESS ASSOCIATE

GENPACT
11.2018 - 04.2021

BACHALOR'S OF TECHNOLOGY - Mechanical Engineering

SWAMI VIVEKANANDA INSTITUTE OF SCIENCE AND TECHNOLOGY

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