Arindam Pattnaik
Bangalore
Summary
Over 4.5 years of experience in Design, Development, Testing, Bug fixing and Implementation of Desktop & Client/Server Applications with n-tier architecture. Understanding and exposure to the Microsoft.NET technologies (.NET framework 3.5, WPF, WCF, Web Services). Knowledge of design patterns like MVVM. Proficiency in the design and development of enterprise-wide applications using Microsoft visual studio .Net IDE, ASP.NET, VB.NET, C#. Net, XML, CSS, XSLT, JavaScript, AJAX & Web Services. Extensive experience in using ADO.NET objects such as SQL/OLEDB Connection Object, SQL/OLEDB Command Object, Data Reader, Dataset and Data Adapter to access & update database. LINQ experience to work with Datasets, Objects, Entities as well as ADO.NET Entity Framework. Experience in working with databases like Oracle & Sql Sever 2005/2008. Possess expertise in reporting tools like Crystal Reports 2008 & Sql Reporting Services 2008 with the ease to integrate interactive reports in to enterprise, Web, and smart client applications. Functional domain experience involves in Education, Medical & Health Care, Consumer Finance, Consumer Trade, Transport and Manufacturing. Currently working as a Software Engineer in EF Information Systems Pvt Ltd, Bangalore. Feature phenomenal skills to perform tasks collaboratively and independently. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Mercedes Benz Research & Development
10.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Enhanced system performance by optimizing ServiceNow configurations and customizations.
- Played a key role in the growth of the ServiceNow practice, contributing to business development efforts by identifying new opportunities and establishing strong client relationships.
- Managed complex integrations between ServiceNow and third-party systems to improve data flow and automation capabilities.
- Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.
- Developed critical performance metrics to evaluate the effectiveness of ServiceNow solutions in achieving business objectives.
- Enhanced client satisfaction by delivering tailored RPA solutions that met their specific needs and requirements.
- Ensured long-term success by establishing thorough maintenance plans for deployed RPA solutions.
- Collaborated with stakeholders in defining requirements and designing workflows for business process automation using Power Automate.
- Streamlined business processes by automating repetitive tasks using Microsoft Power Automate.
- Increased financial efficiency by implementing cost-saving measures in project budgets.
- Optimized resource allocation by analyzing historical data and identifying trends in project spending patterns.
- Reduced budget discrepancies by conducting thorough reviews and reconciliations of project expenses.
Principal Consultant
Mercedes Benz Research & Development India
04.2017 - 09.2021
- Negotiated contracts with vendors, securing optimal terms and conditions while reducing costs.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Enhanced organizational agility by introducing scalable ITSM processes that can accommodate changing business requirements and technology advancements.
- Collaborated with cross-functional teams for seamless integration of ITSM processes into existing organizational workflows.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Optimized resource allocation during major incidents through effective prioritization and delegation techniques.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Streamlined workflows by automating routine tasks within the incident management process, freeing up resources for higher-priority issues.
- Led efforts to improve internal communication tools used in managing incidents, increasing transparency and reducing response times.
- Collaborated with cross-functional teams to develop effective strategies for cloud adoption.
- Enhanced cloud infrastructure efficiency by designing and implementing scalable solutions.
- Boosted performance of client applications by improving underlying infrastructure components such as storage, compute resources, networking capabilities.
- Delivered successful cloud migration projects, adhering to strict deadlines and budgets.
- Provided technical support on various aspects of cloud computing including platform selection, architecture design, implementation, testing, and maintenance.
Senior Lead Engineer
Mercedes Benz Research & Development India
04.2014 - 03.2017
- Led cross-functional teams to successfully complete complex projects on time and within budget.
- Partnered with other departments to identify and troubleshoot potential bottlenecks in the engineering process, fostering a collaborative approach to problemsolving.
- Conducted comprehensive risk assessments to mitigate potential issues during project execution, enhancing overall success rates.
- Developed robust technical documentation, ensuring clear communication of specifications and requirements among team members.
- Partnered with IT leadership in developing strategic plans for SharePoint enhancements, aligning technology initiatives with business goals.
- Spearheaded successful migration projects, ensuring minimal disruption to business operations during the transition process.
- Streamlined workflows for better efficiency with custom SharePoint solutions and integrations.
- Implemented robust security measures to protect sensitive data from unauthorized access within the SharePoint environment.
- Collaborated with cross-functional teams to ensure seamless implementation of SharePoint upgrades and migrations.
- Performed network security design and integration duties.
- Utilized source code control for tracking configurations and changes.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Implemented preventative measures by analyzing incident trends and working closely with the IT team to address vulnerabilities.
Lead Software Engineer
Mercedes Benz Research & Development India
11.2011 - 03.2014
- Worked collaboratively with stakeholders to resolve technical roadblocks.
- Led a team of software engineers to successfully complete projects within deadlines, ensuring high-quality end products.
- Designed, coded, tested, debugged and documented programs using agile development practices.
- Implemented and adopted cloud technologies and best practices for automation, configuration, monitoring and platform scalability.
- Streamlined support processes for faster issue resolution and increased end-user satisfaction.
- Enhanced team productivity by sharing knowledge and conducting training sessions on new technologies and troubleshooting techniques.
- Managed relationships with vendors for hardware/software procurement or external technical assistance when needed, ensuring cost-effective solutions were implemented promptly.
- Participated in on-call rotations to provide round-the-clock support to clients, maintaining high levels of availability and reliability for critical business systems.
- Developed comprehensive documentation for frequently encountered issues, enabling quicker problem-solving for the support team.
- Performed root cause analysis on recurring incidents, leading to long-term solutions that improved system stability and performance.
- Ensured adherence to ITIL standards when handling incidents or implementing changes within the company''s infrastructure.
- Reduced incident response times with efficient ticket prioritization and management strategies.
- Participated in regular knowledge-sharing sessions within the team to stay up-to-date on latest industry trends and best practices.
- Developed components using SharePoint Framework, [Technology] and third-party integrations.
- Provided analytical support and technical advice during conceptualization, development and implementation phases.
- Improved SharePoint functionality by developing custom web parts and application pages.
- Performed routine maintenance tasks such as applying patches or updates to ensure a stable and secure SharePoint environment.
- Streamlined business processes by creating automated workflows using SharePoint Designer and Visual Studio.
Software Engineer
EF Information Systems Pvt Ltd
06.2010 - 11.2011
- Project Name: ELEKTRA & ORION
- Client: Internal production application for EF schools worldwide
- Duration: 1 year
- Technologies: .Net Framework 4.0, Visual Studio.NET 2010, WPF, LINQ, C#.Net, SQL Server 2008, Entity Framework, Sql Server Reporting Services 2008
- Description: Elektra & Orion are production systems used by EF school’s to maintain student’s academics, travel, accommodation & other personal details
- These are in-house systems that keep track of information of all students those have or are expected to arrive at the schools
- Elektra application manages programs (AY, ILS) info which is meant for people from age 16 & above while Orion manages LT courses for students aged between 9 to 16
- Responsibilities: Designed and developed the application using MVVM Architecture
- Implemented WPF to create attractive and effective user Interface using XAML Document
- Extensively used LINQ entity framework for retrieving data from the database
- Built usage reports with Sql Reporting Services 2008
Software Engineer (deputed as Assistant System Engineer at TCS)
Tata CMC Limited
01.2010 - 06.2010
- Project Name: StudyTracker, US
- Client: Covance, US
- Duration: 6 months
- Technologies: .Net Framework 4.0, Visual Studio.NET 2010, WPF, LINQ, C#.Net, SQL Server 2008, Entity Framework
- Description: StudyTracker is a proven Internet-based study management tool that provides with access to program and study data in a secure environment, in near-real time, from anywhere in the world
- StudyTracker provides you with access to your toxicology, bio analytical and metabolism data, along with study scheduling, communications and valuable reference information, to make better decisions – faster
- Responsibilities: Involved in gathering requirements from business analyst, channel partners
- Created rich, easy-to-use and highly interactive UI using ASP.NET, AJAX controls, and master pages
- Preparing CSS and themes for the Application User interface
- Used extensively JavaScript for client side validations
- Involved in Integration testing and User acceptance testing
Software Engineer
Mindfire Solutions
06.2008 - 01.2010
- Project Name: eDerm iSuite
- Client: EDerm Systems, US
- Duration: 1 year 7 months
- Technologies: .Net Framework 3.5, Visual Studio.NET 2008, ASP
- Net with Ajax Toolkit, C#
- Net, ADO .Net, Sql Server 2005, JavaScript, Windows XP, IIS 5.0, Sql Server Reporting Services 2008
- Description: With this EMR iSuite, you can schedule appointments, chart patient information, write prescriptions, bill your patients and file claims – all within our integrated software suite
- Developed specifically for your ambulatory care practice, this EMR iSuite improves the way you capture, manage, exchange and store patient information by automating the process
- Responsibilities: Actively involved in developing some specific modules like Charting Utilities, Physician Management, Scan Management etc
- Developed user interface (Web Forms) for the modules using ASP.NET server controls, XHTML, Ajax for the front end ordering system
- Helped web designer team in preparing CSS and themes for the Application User interface
- Used Ajax Control Toolkit Extenders for creating interactive web applications or rich Internet applications
- Used JavaScript for client side validations
- Extensively used session handling & caching concepts in the system
- Extensively used assemblies implemented using C#.Net and ADO.NET as the middleware components for encapsulating the business logic
- Written and optimised stored procedures, user-defined functions in Sql server 2005 for classified modules
- Data retrieval using ADO.NET Datasets, Data Tables and Data Adapters
- Implemented windows services for file transfer at regular intervals
- Used Visual Source Safe for Version Control
- Integrated Sql Reporting Services 2008 for generating the usage reports with the aid of Reporting web service through application
- Responsible for troubleshooting the technical problems
Programmer
OCL Iron & Steel Limited
09.2007 - 06.2008
- Company Overview: OCL Iron & Steel Limited is an Organization, which is more than 50 years old and has a good market potential in the field of Sponge Iron, Steel & Power plant
- Project Name: ERPO_OISL
- Client: Internal Project of OISL
- Duration: 10 months
- Technologies: Visual Studio.NET, VB
- Net, ADO
- Net, ORACLE 10g, Windows Xp, Visual SourceSafe 6.0, Crystal Report 9
- Description: The ERPO_OISL is an ERP system that is under development aimed to integrate and automate many of the business practices associated with the operations or production aspects of OISL
- Our ERP basically caters to the need for planning, manufacturing, invoicing, distribution, inventory & accounting
- This software can aid in the control of many business activities like Sales, Delivery, Billing, and Inventory management, Human Resource, Material Mgmt, Raw Materials, Material Loan, Fixed Deposits and Financial Accounts etc
- It’s a customized tool which can help any manufacturing industry and has been developed according to the needs of the Company unlike other built in ERP’s which doesn’t support all the features
- Responsibilities: Extensively used VB.NET for business logic
- Extensively used assemblies implemented using VB.Net and ADO.NET as the middleware components for encapsulating the business logic
- Used PL/SQL for writing stored procedures, tables, views, indexes and relations in Oracle database
- Data retrieval using ADO.NET Datasets, Data Tables and Data Adapters
- Used Visual Source Safe for Version Control
- Used Crystal Reports for generating usage and billing reports
- OCL Iron & Steel Limited is an Organization, which is more than 50 years old and has a good market potential in the field of Sponge Iron, Steel & Power plant
Trainee
OCL India Limited
12.2006 - 09.2007
- Project Name: MM Intranet
- Client: Internal Project of OCL
- Duration: 10 months
- Technologies: Visual Studio.NET, ASP
- Net, C#
- Net, ADO .Net, ORACLE 10g, JavaScript, Windows XP, IIS 5.0, TOAD, Crystal Report 9
- Description: The Material Management Intranet site is an enterprise-level web-based solution that has been developed for OCL India Ltd only which aims at managing & providing all the Material Management reports according to the user level
- This system is responsible for providing reports related to daily consumption details, current stock balance, goods receipt details etc
- This system is currently online for all the internal users of OCL India Ltd
- Responsibilities: Developed user interface (Web Forms) for the modules using ASP.NET server controls, Validation controls for the front end ordering system
- Also developed server side code for input validations in C#
- Used JavaScript for client side validations
- Extensively used session handling & caching concepts in the system
- Configured global.asax and web.config for setting the Application and Session variables
- Used PL/SQL for writing stored procedures, tables, views, indexes and relations in Oracle Database
- Developed complex reports using Crystal Reports 9.0
Education
Bachelor of Engineering - Computer Science
Silicon Institute of Technology
Bhubaneswar01.2006
Higher Secondary Certificate -
Rajdhani College
Bhubaneswar01.2002
Secondary School Certificate -
D.M School
Bhubaneswar01.2000
Skills
- Windows 7
- Windows 9X
- Windows XP
- Windows 2000
- Team Foundation Server 2008
- MS Visual Source Safe 60
- Net Framework 35
- Net Framework 40
- ASPNet
- Ajax
- WPF
- WCF
- LINQ
- C# Net
- VBNet
- VB60
- C
- C
- PL/SQL
- HTML
- XHTML
- XML
- XSL
- SOAP
- CSS
- Web Services
- WSDL
- MS Visual Studio NET 2003
- MS Visual Studio NET 2005
- MS Visual Studio NET 2008
- MS Visual Studio NET 2010
- ADO Net
- ADO
- ODBC
- OLEDB
- Sql Reporting Services 2008
- Crystal Reports 2008
- Java Script
- VBScript
- IIS 40
- IIS 50
- Sql Server 2005
- Oracle 10g
- MS Access
- Infragistics Controls
- Telerik RadControls
- TOAD 70
- Project Management
- Project Planning
- Project planning and development
- Strategic Planning
- Budgeting and forecasting
- Risk Management
- Business Analysis
- SharePoint Development
- Application support
- Business Intelligence
- API Development
- Web Part Development
- Custom Solutions
- PowerShell Scripting
- Office 365 Integration
- ITIL Knowledge
- Incident Management
- Service Management
- SLA management
- Continuous Improvement
- Agile Methodology
- Time management abilities
- Metrics Tracking
- ITIL Framework
- Service Level Management
- Service Catalogue Management
- Root Cause Analysis
- Teamwork and Collaboration
- Business process improvement
- Service Portfolio Management
- Reporting and Dashboards
- Continual Service Improvement
- ServiceNow Administration
- Performance Analytics
- SOAP API Integration
- Process Design
- Service Catalog Management
Languages
English
Hindi
Oriya
Personal Information
- Passport Number: G2250293
- Date of Birth: 02/16/85
- Marital Status: Married
Training
- Industrial training on 'Hardware and Networking' at Central Tool Room & Training Centre (CTTC), Bhubaneswar.
- Attended organization-training programs in Business Communication skills, Service Excellence, Process & Quality, CMMI and Time Management.
- Attended organization-training programs in Oracle PL/SQL, .NET Technology.
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
- Microsoft Certified, Azure Fundamentals - Microsoft.
Timeline
Project Manager
Mercedes Benz Research & Development
10.2021 - Current
Principal Consultant
Mercedes Benz Research & Development India
04.2017 - 09.2021
Senior Lead Engineer
Mercedes Benz Research & Development India
04.2014 - 03.2017
Lead Software Engineer
Mercedes Benz Research & Development India
11.2011 - 03.2014
Software Engineer
EF Information Systems Pvt Ltd
06.2010 - 11.2011
Software Engineer (deputed as Assistant System Engineer at TCS)
Tata CMC Limited
01.2010 - 06.2010
Software Engineer
Mindfire Solutions
06.2008 - 01.2010
Programmer
OCL Iron & Steel Limited
09.2007 - 06.2008
Trainee
OCL India Limited
12.2006 - 09.2007
Bachelor of Engineering - Computer Science
Silicon Institute of Technology
Higher Secondary Certificate -
Rajdhani College
Secondary School Certificate -
D.M School
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