Arindam Sen
Bengaluru
Summary
Experienced Change Analyst / Business Analyst with 9+ years of experience (Primarily in Banking domain & Travel Domain) with a demonstrated history of working in Product Management / Project Management. Exposure of Banking Portfolio for Savings, Originations, Servicing & Collections.
In-depth knowledge of Software Development Life Cycle methodologies like Waterfall & Agile ( Scrum & KANBAN ). Efficient in Requirement elicitation and documenting business requirements. Expertise in data modeling - UML diagrams, Use Case Scenarios, Flowcharts
Good Understanding and working experience in Change management, Risk management and Stakeholder Management for sustainable development. Prioritization based on Impact/Risk assessment to deliver a pipeline of changes. Fast adaptation to new technologies, business functions / processes and environment. Decipher client problems from varied verticals into actionable analysis and driver of end-to-end delivery of custom projects and product implementation through ideation.
Exposure to the best practices and procedures followed for Software Quality Maintenance in a CMMI Level-5 environment. Professional change management specialist prepared for this role. Strong focus on team collaboration and achieving results. Skilled in process improvement, stakeholder communication, and risk management. Reliable and adaptable, ensuring impactful contributions and alignment with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Change Analyst
ONE SAVINGS BANK INDIA
08.2021 - Current
- Draft Business Requirements, perform Business Impact Analysis/Risk analysis, Prioritization, Documentation throughout the journey
- Planning, organizing, leading and facilitating cross-functional project teams while measuring performance against process requirements
- Assisting Product Owners with Backlog of epics, grooming sessions
- Working closely with assigned project managers and business to define the scope of the project
- Business Readiness Planning to ensure changes could be smoothly absorbed in Production
- Change prioritisation from a pipeline of change and obtaining CAB(Change Advisory Board) approvals as part of the Change Control Committee
- Work with infrastructure and application owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements
- Collaborate with business partners, technology groups, suppliers & customers to manage and provide updates on the value streams
- Created operational standards relating to the change process, audit/track change management adherence and performance
- Created a Framework for Prioritising the change also a process to work on emergency change along with inflight changes
- Tailored Azure Devops for Fast Track/Small Changes Framework to track the lifecycle of changes and to run scrum meetings with various IT/Test resources
- Created an automated change pipeline that reduced change processing time by allowing for faster analysis and delivery
- Helped in creating applications from end-to-end Savings Servicing platform and loan Originations
- Performed 'As Is' of current state and 'To Be' of future state business analysis and documented the same on Confluence which helped the team to understand the state changes more precisely
- Support on Transformation for the Bank in both Savings and Lending to build new applications from the scratch and ensure smooth delivery to Production without Business Impacts
Transformation Officer
ONE SAVINGS BANK INDIA
01.2020 - 07.2021
- Implement change requests by streamlining business needs and ensuring smooth delivery over c200 changes over last year
- Draft Business Requirements, perform Business Impact Analysis/Risk analysis, Prioritization, Documentation throughout the journey
- Create Business Case and BRD, requirement elicitation sessions with identified stakeholders, assist the development team with creating FSD, involving testing, training and business readiness for the change/project
- Engaging business stakeholders to understand and analyse business issues, goals and requirements
- Data analysis and status reporting for Senior management
- Acted as the primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel
- Liaison between various system owners and product owners, Conduct Lessons Learned on project journey involving all key stakeholders
- Ensuring audit requirements are met and documentations are in place considering business operations involve customer data
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Business Analyst
Provab Technosoft Pvt. Ltd
02.2019 - 01.2020
- Company Overview: SME IT service providing company responsibilities included consulting and delivery of end-to-end IT solutions
- Use of various elicitation techniques to identify business risks, objective, expected outcome in requirement gathering sessions
- Define functional requirements, documenting & monitoring projects throughout the project lifecycle
- Creative content and artefact creation for client engagement presentations
- Performing project scoping and cost estimations for development services in collaboration with technical team and Business Development team
- Dual role activities: commercial negotiations, story-boarding, business development, Product and Market research, Client presentation, resource mentorship, Stakeholder Management, proposal/SOW writing
- SME IT service providing company responsibilities included consulting and delivery of end-to-end IT solutions
Business Analyst
Singsys Pte Ltd
04.2016 - 02.2019
- Used Agile (Scrum) methodologies, requirement elicitation techniques and Stakeholder analysis
- Used analysis techniques such as use case, flowchart for Client Requirement
- Developing business requirement document, functional requirement document, use case document, wireframes and user acceptance test cases
- Performing project scoping and cost estimations for development services in collaboration with technical team and BD(Business Development) team
- Commercial negotiations, story-boarding, business development, Product and Market research, Client presentation, resource mentorship, Stakeholder Management, proposal/SOW writing
Education
Bachelor of Technology - Computer Science Engineering
ITM University
Madhya Pradesh , India01.2016
12th - ISC
Auxilium Convent School
Kolkata, India01.2012
10th - ICSE
Auxilium Convent School
Kolkata, India01.2010
Skills
- Strong Communication & Influencing Skills
- Requirement Elicitation & Documentation Scope
- Business Impact Assessment & Business Readiness
- Business Process Improvement & Functional Exposure
- Change management expertise
- Software implementation
- SDLC - Waterfall / Agile (SCRUM & KANBAN)
- MS Office
- Azure DevOps
- Power BI
- Balsamiq / Moqup / Drawio
- Jira / Confluence / Trello
Certification
ITIL V4, GR671595876AS
Languages
English
Bengali
Hindi
Timeline
Sr Change Analyst
ONE SAVINGS BANK INDIA
08.2021 - Current
Transformation Officer
ONE SAVINGS BANK INDIA
01.2020 - 07.2021
Business Analyst
Provab Technosoft Pvt. Ltd
02.2019 - 01.2020
Business Analyst
Singsys Pte Ltd
04.2016 - 02.2019
Bachelor of Technology - Computer Science Engineering
ITM University
12th - ISC
Auxilium Convent School
10th - ICSE
Auxilium Convent School
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