Arindam Sinha

• Manage complete inpatient billing lifecycle
• Coordinate with insurance and TPA teams
• Handle OPD billing and team operations
• Ensure accurate billing and minimize revenue leakage

• Provided L1 support for Salesforce and DSA
• Managed users, roles, and permissions
• Performed data operations and reporting
• Handled order lifecycle and issue resolution
• Followed all company policies and procedures to deliver quality work.
• Implemented customer feedback system to inform product development.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Managed and executed six key sub-processes: Project Setup, PDM/DM/Region updates, Concur expense updates, Assignment Booking, SSET ticket handling, and Support Enablement.
• Performed Quality Analyst responsibilities, including auditing tasks to ensure accuracy and compliance with defined standards.
• Provided guidance and support to team members by resolving process-related queries and clarifying doubts.
• Collaborated with clients to address process-related queries and drive continuous improvement initiatives.
• Conducted weekly process knowledge assessments to enhance team competency and performance.
• Led weekly team meetings to review progress, address challenges, and align on goals.
• Monitored project timelines and ensured timely delivery while maintaining high-quality standards and meeting client expectations.
• Improved customer satisfaction by efficiently resolving complex issues and consistently delivering high-quality support.

• Worked on Concur expenses
• Preparing weekly 3 reports
• Assisting the team members for any doubt regarding the process