Arish Shah

1. Discount Rule Validation:

• Validated system-configured rules against requests from BM, identifying critical discrepancies.
• Conducted post-launch validation of Nykaa-funded and brand-funded promotional rules to ensure discount integrity.
• Validated ~1,000 rules monthly across 500,000 orders. Representing 10 crores in revenue.
• Performed monthly reconciliation between brand-funded discounts and vendor recovery to ensure financial accuracy.

2. Commission and Margin assurance:

• Executed end-to-end validation of agreement components (commission, margin, shipping, late fees, marketing) between the system and legal for all vendors.
• Conducted monthly audits through 3-way reconciliation across VPS, Legal, and Payout platforms to ensure financial integrity.
• Implemented an automated stakeholder notification system for margin changes, accompanied by detailed audit trails.
• Led a comprehensive one-time cleanup of 80% of vendors, reconciling system data against legal documentation, and escalating discrepancies to business leaders.

3. Billing validation:

• Evaluated sample transactions against 15 critical criteria including High Value Orders, significant discounts, zero-bill orders, return patterns, etc. to detect anomalies.
• Developed targeted sampling methodology to maximize coverage of potential revenue leakage points across the transaction lifecycle.
• Conducted thorough checks on billing components to ensure accuracy without variances.
• Executed 3-way reconciliations between vendor-posted payments, invoices, and GRN/POs to ensure transaction accuracy.
• Verified alignment across vendor invoices, debit notes, and RTV notes to prevent financial discrepancies.
• Monitored order-to-cash cycle integrity through cross-system validation between technical platforms and ERP.
• Produced quarterly valuation reports for COGS and inventory, identifying potential adjustments, and financial impacts.

Key achievements :

• Identified 8 incorrectly configured promotional rules using PACA methodology, preventing 35 lakhs in potential losses.
• Rectified margin configurations for 15 new brands, contributing to a projected revenue of approximately 4 Cr.
• Discovered a systematic shipping fee discrepancy in mixed international and domestic orders, recovering 40 lacs in unbilled revenue.
• Eliminated duplicate refunds for same cancellation requests, preventing losses of 6 lacs.

• Managed end-to-end billing operations and revenue assurance for 3UK, ensuring compliance with BABT and OFCOM.
• Conducted daily reconciliations for over 70 data sources related to 3G/4G services, identifying irregular activities, improving process efficiency, and business productivity.
• Published daily alerts and checklists to facilitate rapid responses to potential revenue risks.
• Identified billing suspense events, reducing revenue leakage while enhancing customer experience.
• Supported process migration from RAID to HOBS, serving as the SPOC between the vendor and the client.
• Served as primary contact for DCK/Insurance within contact center, overseeing resolution and adherence to SLAs.
• Managed lifecycle of test, staff, and store sims for client, supported by management information systems.

Key Achievements:

• Developed and upgraded Raid8, strengthening primary revenue assurance controls.
• Facilitated successful transition of primary RA tool, enhancing operational efficiency.

• Oversaw pre-billing activities by reconciling mobility voice records, data, and SMS flowing through the network, mediation and billing using Webtrax for accurate billing.
• Validated NOR metrics, achieving a 95% threshold to support bill cycle closure.
• Provided SOX-compliant documentation and walkthroughs for audit requests.
• Organized cross-functional training to enhance process synergy and ensure compliance with CDP policy.

Key Achievements:

• Streamlined business processes through automation to enhance efficiency.
• Conducted regular cross-functional training sessions to promote knowledge sharing.

• Managed daily reconciliations of 25 business controls between network, mediation, and billing using Subex RocRA.
• Executed UAT for new features and functionalities to ensure operational readiness.
• Validated and configured billing controls for MPLS, ILL, SIP, and FTTX services via EPC.
• Mitigated revenue leakage by addressing rating errors and managing roaming partner configurations.

Key Achievements:

• Finalized bill formats and deliverables for successful new product launches.
• Supported rollout of major launch offers, including Jio Welcome and Prime Membership, while implementing GST.