Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
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ARISHA CHAMADIYA

Pune

Summary

Dynamic professional with a proven track record at VMware, where I leveraged my expertise in networking and log analysis tools to resolve technical issues with a 95% resolution rate. Skilled in Python and adept at fostering customer relationships, I significantly enhanced operational efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Classroom Ambassador

Capilano University
BC
09.2023 - 08.2024
  • Designed and executed a series of online campaigns promoting student well-being and development activities, leveraging social media platforms and email marketing
  • Organized and facilitated interactive classroom sessions to inform new students about the activities and resources offered by the Capilano Student Union
  • Reached over 500 new students, ensuring they were aware of and could benefit from the various programs and support services available

Technical Process Specialist

Infosys BPM
Pune
02.2023 - 07.2023
  • Developed and implemented comprehensive process maps and workflows, reducing process bottlenecks by 30% and ensuring smooth daily operations
  • Provided technical support for system users by troubleshooting issues related to process implementation.
  • Provided expert troubleshooting and on-field assistance, successfully activating services for over 150 Australian-based clients, and increasing customer satisfaction by 20%.
  • Actively participated in change management activities by communicating updates regarding process improvements.

Technical Solution Engineer

VMware
Bangalore
07.2020 - 09.2022
  • Effectively managed customer relationships by interacting
  • Provided technical support to global clients, resolving technical issues with a 95% resolution rate, and ensuring a client satisfaction rate of 88%.
  • Utilized advanced network packet sniffers and Wireshark to perform in-depth log analysis and root cause investigations, successfully resolving Severity 1, 2, and 3 escalated issues, while maintaining strict adherence to SLA commitments.
  • Streamlined upgrade lifecycle processes by diagnosing and mitigating network and system issues through log interpretation and proactive problem resolution, ensuring seamless operations, and enhancing overall customer satisfaction.

Data Analyst Internship

Sense It Out
Pune
01.2018 - 02.2018
  • Company Overview: Sense It Out is a technology company specializing in IoT-based solutions for smart agriculture and environmental monitoring
  • Developed a UI/UX application for farmers, enhancing user experience and accessibility
  • Conducted data collection and analysis, resulting in increased productivity and more informed decision-making for farmers
  • Sense It Out is a technology company specializing in IoT-based solutions for smart agriculture and environmental monitoring

Education

Post Graduate Diploma in Business Management - Project Management, Management of Information Systems

Capilano University
North Vancouver, BC
12.2024

Bachelor of Engineering - Computer Engineering

Modern Education Society's College of Engineering
Pune, India
07.2020

Skills

  • Networking: TCP/IP, DNS, DHCP, VPN, routing, switching, and network troubleshooting
  • Scripting and Automation: Python, Bash, PowerShell
  • Database Management: Basic knowledge of SQL and database troubleshooting
  • Cloud Technologies: AWS, Google Cloud, and virtualization platforms like VMware or Hyper-V
  • Log Analysis Tools: Wireshark, ELK Stack
  • Cybersecurity: Knowledge of firewalls, intrusion detection/prevention systems, and security best practices

Volunteer Experience

  • Member, Shehzadi Scouts and Guides, 05/01/04, 07/01/23, Co-ordinated a technical event at Alpha quest, an inter college event. Worked both as a core coordinator and managed back-end databases.
  • Volunteer, Thought For All, 01/01/18, 09/01/21, A global student led organization that has its reach in Africa, Indonesia, Afghanistan USA, and India. As part of giving back to society each month we conduct a drive with a given agenda be it an NGO, a senior citizens home, a battered and abandoned women's home, menstrual hygiene awareness.
  • Team Member, Alpha Quest, 11/01/19, 12/01/19, Co-ordinated a technical event at Alpha quest, an inter college event. Worked both as a core coordinator and managed back-end databases.
  • Lead Facilitator, Disha Institute, 11/01/19, 12/01/20, Responsible for coordinating and teaching basic computer skills to the under-privileged kids.
  • Member, AKEB (Aga Khan Education Board), 07/01/19, 03/01/20, Organizing educational programs at local level for children and Lead members for the TSP Tertiary Scholarship Program of the community.
  • Member, AKQLP (Aga Khan Quality of Life Program), 10/01/19, 12/01/19, Organized and facilitated data on the quality of life of the community.

Timeline

Classroom Ambassador

Capilano University
09.2023 - 08.2024

Technical Process Specialist

Infosys BPM
02.2023 - 07.2023

Technical Solution Engineer

VMware
07.2020 - 09.2022

Data Analyst Internship

Sense It Out
01.2018 - 02.2018

Post Graduate Diploma in Business Management - Project Management, Management of Information Systems

Capilano University

Bachelor of Engineering - Computer Engineering

Modern Education Society's College of Engineering
ARISHA CHAMADIYA