Reading, Travelling
Arishma Patel
Public Relation
22 The Grove
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 20+ years background maintaining customer satisfaction and contributing to company success. Proficient in customer service and administration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented Customer Service Manager. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
Nilesh Industries Plot No 90, GIDC Estate, Antalia 396 325
Bilimora
08.2016 - 06.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Took ownership of customer issues and followed problems through to resolution.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
Executive Officer
Department Of Works And Pensions
London
07.2009 - 06.2016
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Created and updated records and files to maintain document compliance.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Established and implemented departmental policies, goals and objectives.
Education
Software Tester - Information Technology
Bion Software Testing
Navsari 03.2022 - 11.2022
Bachelor's In Business Administration - Marketing And Export Management
Naranlala College of Commerce And Managemnet
Bhagwati Sankul Eru Char Rasta Navsari 08.1998 - 06.2001
Skills
Customer Relations
Excellent time management skills
Microsoft Outlook, Word and Excel
Staff Management
Effective problem solver
Customer-focused
Administrative support
Team Building
Effective workflow management
Interests
Timeline
Software Tester - Information Technology
Bion Software Testing
03.2022 - 11.2022
Customer Service Manager
Nilesh Industries Plot No 90, GIDC Estate, Antalia 396 325
08.2016 - 06.2023
Executive Officer
Department Of Works And Pensions
07.2009 - 06.2016
Bachelor's In Business Administration - Marketing And Export Management
Naranlala College of Commerce And Managemnet
08.1998 - 06.2001