Aritra Chatterjee
Kolkata
Summary
Dynamic professional with extensive experience at Capgemini, excelling in program management and instructional design. Proven track record in implementing performance analytics and enhancing LMS administration. Adept at curriculum development and fostering team collaboration, driving productivity and engagement in training initiatives. Strong time management skills complement a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
LEAD PMO: L&D, LMS
Capgemini technology PVT LTD
Kolkata
09.2022 - 05.2023
- Managed the HR Training Team & several training programs for the HR division.
- Managed the entire Analytics for the L&D Dept. Introduced & implemented performance dashboards.
- Managed the LMS as administered the assessment traction for all the departments
- Followed up with LOB leads to ensure the completion of each training program is in place.
- Responsible for the LMS management of courses for the new hires to ensure the Onboarding is in line.
- Demonstrated expertise in a variety of web-based learning platforms such as Moodle, Blackboard, Canvas.
- Provided technical assistance related to eLearning platforms such as Moodle or Blackboard.
- Provided assistance with web-based applications such as Blackboard Learning System or Moodle.
- Assisted in the design of online courses using multiple delivery platforms such as Moodle or Blackboard.
- Facilitated online learning experiences utilizing web-based tools such as Moodle or Blackboard.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager: L&D & LMS, Recruitment
iMerit Technologies Services Pvt Ltd
Kolkata
09.2020 - 09.2022
- Directed and led the E-Learning, LMS & Professional Development team from its nascent stage & supervised activities to drive productivity and efficiency.
- Managed the PMS Activities & budget allocations for the entire dept. throughout all the centers.
- Responsible for managing training programs & recruitment drive for all the verticals in the organization.
- Managed the entire Analytics for the L&D Dept. Introduced & implemented performance dashboards.
- Managed the LMS Moodle for the traction of training programs
- Handling the entire Training and content development for our own module & curriculum development.
- Managed the LMS moodle to ensure the curriculum is incorportated properly
- Managed the entire NHT training followed by developing a group of trainers.
- Managed the team to look into the Moodle for ensuring timely completions of all the courses.
- Demonstrated expertise in a variety of web-based learning platforms such as Moodle, Blackboard, Canvas.
- Promoted the use of online learning platforms such as Moodle or Blackboard for better engagement between instructors and learners.
- Incorporated technology into daily lessons utilizing online platforms such as Google Classroom or Moodle.
- Provided assistance with web-based applications such as Blackboard Learning System or Moodle.
- Utilized web-based technologies such as Blackboard, Moodle, and Skype for online instruction.
SME - Operations
iMerit Technologies Pvt. LTD.
Kolkata
08.2019 - 08.2020
- Collaborated with other departments to maintain current knowledge of training needs.
- Offered all levels of training to diverse personnel via variety of instructional methods.
- Collaborated with trainers and technical writers to create training products.
- Designed and executed modules for 10+ courses.
- Created and offered additional materials to enhance training.
- Developed skill-specific training programs to promote employee development.
- Assessed training needs, using employee surveys and interviews to gather data.
Quality Lead (Business Support Materials)
Amway India Pvt Ltd
03.2018 - 07.2019
- Managed the entire Eastern Zone & supported the Amway Direct sellers with all the necessary assistance pertaining to the BSM's published for marketing purpose.
- Managed a team of 3 auditors followed by training them on audit mechanisms.
- Introduced the reporting & analysis within the BSM & quality team for the Eastern Market.
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
- Collaborated closely with Sales Team to promote the importance of quality within the direct sellers.
Process Trainer & Quality Analyst
Wipro Technologies Pvt Ltd
Kolkata
08.2017 - 03.2018
- Collaborated with other departments to maintain current knowledge of training needs.
- Offered all levels of training to diverse personnel via variety of instructional methods.
- Gathered and organized training materials to support program objectives.
- Created and implemented training programs to fill requirements.
- Acted as subject matter expert for R&A & Customer Service offerings.
- Used graphical and quantitative analysis to analyze training effectiveness.
- Conducted various training programs on the specified projects for the employees.
- Conducted weekly audits to measure performance metrics & published weekly & monthly reports to all the stakeholders.
Due Diligence Analyst
Wipro Technologies Pvt Ltd.
Kolkata
03.2017 - 07.2017
- Selected for the Role of a Due Diligence Analyst & traveled to United Kingdom for the project mitigation & migration work for Carillion Client.
- Assisted with analysis and data gathering in support of risk assessment.
- Met with several clients & business partners to understand their existing process flow & assessed the risk of migrating the same.
- Kept senior management informed of project statuses.
- Conducted extensive research and participated in local networking events to help determine programs that would be effective.
- Organized and maintained all files related to regulatory actions.
- Oversaw impact assessments and wrote reports outlining findings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Sr. Service Desk Analyst
Wipro Technologies Pvt. LTD.
Kolkata
09.2015 - 02.2017
- Assisted customers by answering questions, addressing concerns, and providing current account information.
- Educated customers about products, pricing, and policies to address and resolve issues.
- Manage Microsoft Exchange Online users, manage recipients - create, modify, delete, shared mailbox, recover deleted emails.
- Set Up and Manage Information Rights Management in Exchange Online.
- Managing Skype for Business admin related issues.
- Assists in evaluating new products and conducts research on products, services, and standards to remain abreast of developments in the industry.
Customer Service Associate
EXL Services PVT. LTD
Pune
05.2013 - 05.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Content Writer
Capita India Pvt. Ltd.
Pune
07.2012 - 05.2013
- Worked as the Customer Service executive for the M&S process as the content writer & image approver.
- Created & written content on the product specifications along with choosing the best suitable image to be uploaded onto the M&S website for the customers.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Education
BBA - Business Administration, Marketing Thesis
Annamalai University
Chennai, India01.2012
Skills
- Program & Project management
- Instructional Designing
- PMS Management
- Storyboarding
- Reviewing Articulate 360 materials
- Training and development
- Product and service knowledge
- Time Management
- LMS management
- Performance analytics
- Curriculum development
- LMS administration
Languages
- Bengali, First Language
- English, C2
- Bengali, C2
- Hindi, C1
Hobbies and Interests
- Film Making
- Photography
- Movie Watching
- Storyboarding
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Pan Card Number
ARVPC6095R
Personal Information
- Passport Number: P4350933
- Passport Expiry Date: 09/14/26
- Date of Birth: 03/31/90
Timeline
LEAD PMO: L&D, LMS
Capgemini technology PVT LTD
09.2022 - 05.2023
Assistant Manager: L&D & LMS, Recruitment
iMerit Technologies Services Pvt Ltd
09.2020 - 09.2022
SME - Operations
iMerit Technologies Pvt. LTD.
08.2019 - 08.2020
Quality Lead (Business Support Materials)
Amway India Pvt Ltd
03.2018 - 07.2019
Process Trainer & Quality Analyst
Wipro Technologies Pvt Ltd
08.2017 - 03.2018
Due Diligence Analyst
Wipro Technologies Pvt Ltd.
03.2017 - 07.2017
Sr. Service Desk Analyst
Wipro Technologies Pvt. LTD.
09.2015 - 02.2017
Customer Service Associate
EXL Services PVT. LTD
05.2013 - 05.2014
Content Writer
Capita India Pvt. Ltd.
07.2012 - 05.2013
BBA - Business Administration, Marketing Thesis
Annamalai University
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