Aritra Paul
Kolkata
Summary
Dynamic Business Finance & Operations Manager with a proven track record at Tata Consultancy Services, excelling in cost optimization and strategic planning. Recognized for implementing resource optimization strategies that significantly enhanced profitability. Adept at stakeholder engagement and team leadership, driving operational excellence and achieving revenue assurance in complex environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Finance & Operations Manager – BFSI US West
Tata Consultancy Services
Kolkata
05.2020 - Current
- Managing the P&L of the whole BFSI US West segment, along with a team of 6 BFAs and 5 PMO leads.
- Responsible for the M-o-M and Y-o-Y growth in margin and cost control.
- Controlling all operating costs and bought-out costs for the P&L.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Continuously monitor the Sales and CRM value with BRM and the Delivery Partner for all projects.
- Winner of the TCS Project Operations Excellence Award.
- Introduced a resource optimization strategy, significantly reducing costs, and increasing profitability.
- Standardized project delivery frameworks and improved revenue accuracy for internal and external stakeholders.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Conducted variance analysis of actual versus budget results, providing detailed explanations for variances.
PMO & Operations Lead – US-based Insurance Client
Tata Consultancy Services
Kolkata
03.2015 - 05.2020
- Streamlined reporting and project methods across multiple teams.
- Played a critical role in revenue realization strategy and reducing outstanding balances.
- Maintained continuous client engagement and alignment on financial KPIs.
- Designing processes that maximize safety while minimizing cost.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Contract management of the project.
- Preparing revenue, NME, CAPEX, and BOC projections on a month-over-month and quarter-over-quarter basis.
- Head Count Management.
- Actively participating in planning sessions for new projects or initiatives.
- Developing and implementing effective strategies to optimize operational performance.
Informatica Administrator – US Insurance Client
Tata Consultancy Services
Kolkata
04.2012 - 03.2015
- Provided technical guidance and mentoring to junior team members working on ETL projects.
- Implemented change management processes for ETL code changes and data migrations across development, test and production environments.
- Conducted unit testing of mappings created by developers before promoting them into the QA environment.
- Monitored performance of ETL jobs and provided timely resolution to issues encountered during job execution.
- Performed backups of repository databases using RMAN backup utility.
- Installed, configured and maintained Informatica PowerCenter tools on multiple platforms.
- Generated weekly status reports on overall progress of ongoing projects.
- Developed complex mappings with various transformations to extract data from heterogeneous sources like Oracle, Flat files, MS Excel and DB2.
- Maintained version control of all ETL objects using SVN source control tool.
Information Process Enabler
Aargee Staffing Ltd
Kolkata
04.2010 - 05.2012
- Effectively handle publishing media customer and assuring the Publish Product Quality as per the business norms and SLAs.
- Taking full responsibility for accuracy, as the project is in the final stage, which audits the whole output going to be delivered to the client.
- Managing Team with various support
- Preparing External and Internal Defect Log
- Internal and External Rework ROOT CAUSE ANALYSIS.
Customer Dialog Executive
Magus Customer Dialog
Kolkata
05.2009 - 04.2010
- Constant interaction with the customer ensuring TAT and Quality are met as per given requirements.
- Giving the customer correct solution to their queries, request and complaints.
Education
Bachelor of Commerce (Hons) - Marketing
Prafulla Chandra College, University of Calcutta
Kolkata06-2009
Skills
- End-to-End Finance Management
- Project Management
- Cost Optimization and Reporting
- Strategic Planning & Forecasting
- Project & Portfolio Operations
- Agile & PMO Methodologies
- Contract & Risk Management
- Resource Optimization & Headcount Planning
- Revenue Assurance & Collection
- Stakeholder & Client Engagement
- Team leadership
- Variance analysis
- Cost control
- Microsoft office expertise
- Power BI
- Team building/leadership
Certification
- Lean Six Sigma Green Belt
- Microsoft Azure Fundamentals (AZ-900)
- Business Analysis – Metamorph
- Data Science with R & Python
- Advertising Business Operations (CMI)
- Project Finance Foundation
Awards
- Winner of TCS Project Operations Excellence award
- Winner of TCS EXCELLENCE AWARD for best process improvement ideas
- Winner of STAR PERFORMER AWARD
- Eight times Certified and rewarded with the Performance Linked Award
Affiliations
- An active participant in CSR activity
- Directed a Bengali Short film for a OTT platform
- Author of a novella "The Last Project"
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Accomplishments
- Certified with Lean Six Sigma Green Belt by completing a project on waste reduction through DMAIC methodology. This made annual cost reduction of 20%.
- Winner of TCS EXCELLENCE AWARD for best process improvement ideas
- Winner of STAR PERFORMER AWARD
- Eight times Certified and rewarded with the Performance Linked Award
Timeline
Business Finance & Operations Manager – BFSI US West
Tata Consultancy Services
05.2020 - Current
PMO & Operations Lead – US-based Insurance Client
Tata Consultancy Services
03.2015 - 05.2020
Informatica Administrator – US Insurance Client
Tata Consultancy Services
04.2012 - 03.2015
Information Process Enabler
Aargee Staffing Ltd
04.2010 - 05.2012
Customer Dialog Executive
Magus Customer Dialog
05.2009 - 04.2010
Bachelor of Commerce (Hons) - Marketing
Prafulla Chandra College, University of Calcutta
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