Arivazhagan Srikanth
Guest Delight Manager
Chennai,Tamil Nadu
Summary
Friendly and enthusiastic manager with 4 years of specification in customer service. Able to learn new tasks quickly and proficient key customer relationships. Represent establishment with friendly,professional demeanor at all times.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Guest Delight Manager
Dominos Pizza Inc.(jubilant Foodworks Pvt Ltd)
Chennai
09.2022 - Current
- Hire and train team members and staff deployment
- Handled 30+ team members and shift managers as well
- Following SOP and senzitising everyone according to that.
- Ensuring the cleanliness of the restaurant and grooming standards of the employees
- Conducting self NSF audit and quality audits
- Happay expenses management
- Conducting surprising assessments to all the team members to evaluate their knowledge in customer handling and sensitizing them.
- Food cost controlling and simultaneously wastage reduction
- Major role playing in variable cost such as FC,LC,miscellaneous expenses and sales improvements in order to give some good profitabilility
- P&L owner of the restaurant
- Conducting daily huddles to discuss about about D-1 concerns and ratings to improvise going forward.
- Doing daily LSM activities and corporate approach to increase the business over month on month
- Ensuring daily banking is done in a safe manner
- Maintaining ops KPI in the standard level.
- Following aggregators apps ratings and feedback’s
- Increasing the AOV and AWO over week on week
- Inventory management
- Forcasting sales and doing indent as per the current trend.
- Responsible for OER audit as well and achieved 5* in the last audit.
- Conducting SOC and MOC to everyone in order to evaluate their knowledge in each station and helping them to grow with us.
Hub Manager
Licious(Hub-Manager)
Chennai
06.2020 - 08.2022
- Weekly and monthly COGS for better P&L results acting efficiently.
- Creating daily forecasting of weekly usage of products and adjust forecasting by trend and offers and weekend days and holidays.
- Managing and monitoring daily operations with individual team members (Route allocation, dispatching and tracking all the DE's).
- Create reports on daily ,weekly and monthly basis to track performance ,cost and training.
- Managing cost of the product and ,labour cost and CPD for better profitability.
- Handled 25+ crew members which includes (15 delivery executives,5 packers,2 senior packers, 1 Assistant manager).
- Inventory Reconciliation from PC to DC and DC to PC for entire chennai hubs.
- Cross checking the inventory variance while receiving stocks and reporting the deviation details in the same thread if any.
- Hire and train employees, and evaluate their performance.
- Staff deployment and following pay register corrections every month
- Refer unsolved customer grievance to designated departments for further investigation.
- Review the inventory and sales records to prepare reports for management and budget departments.
- Maintaining happay card expenses in control.
- Cash handling in a safe manner and safe banking.
- Responsible for audits.
- Conducting daily briefings to discuss about the D-1(yesterday's metrics like Ratings and grievances and other details.)
- Following our KRA and accepting the sales target and taking our team forward to meet the goal.
- Maintaining SLA % under control ( organization's promise).
- Finding RCA for the low ratings (detractors) and WPD,MDND,IQD in daily basis to avoid such misses in future.
- KML braking and initiating new SLA's (Reducing the SLA time from 120 to 90 and 60mins to increase the orders)
- Increasing the express uptime ( express availability time )
- Adding new KML's (areas) and expanding our boundaries to increase the daily orders.
- Maintaining CPD under control and increasing the productivity of the DE"S.
- Taking ownership and custodian of the particular hub.
- P&L owner of the particular hub.
- I got best Hub-manager Award twice in Licious for May and june 2022.
Shift Manager
Swiggy's cloud kitchen(Bundl technologies pvt ltd)
Chennai
06.2018 - 06.2020
- Handled 15+ crew members.
- Maintaining MIS reports as per the organization required.
- Responsible for both internal and external audits.
- Reducing the consumer grievance.
- Maintaining the SOP at all the standards.
- Food cost controlling.
- Wastage controlling.
- vendor management
- Following KPI and KRA.
- Timely forecasting (PO,TO,GRN)as per the current trend to maintain the smooth operation.
- Ability to improve the sales over year and year.
- Maintaining the consistency level of restaurant ratings.
- Following grooming standards of all the employees.
- Ability to achieve the target sale.
- inventory stock and recorded twice weekly.
- increasing profitability of the outlet by making corrective changes in COGS, Labour cost, Miscellaneous expenses and extra.
- Accountability for all the IT asserts, kitchen equipments and extra.
- Estimated consumer demand and determine the types and amounts of goods to be sold.
- Performing work activities of team members, such as cleaning and organizing.
- Staff deployment planning.
Education
B.E(CSE) -
Apollo Engineering College
Chennai 06.2015 - 05.2018
HSC -
GHSS
Dharmapuri 06.2013 - 06.2015
SSLC -
GHSS
Dharmapuri 06.2011 - 05.2013
Skills
Excel
undefinedCertification
FOSTAC
Hobbies
- Cricket
- Ball badminton
Timeline
Guest Delight Manager
Dominos Pizza Inc.(jubilant Foodworks Pvt Ltd)
09.2022 - Current
Hub Manager
Licious(Hub-Manager)
06.2020 - 08.2022
Shift Manager
Swiggy's cloud kitchen(Bundl technologies pvt ltd)
06.2018 - 06.2020
B.E(CSE) -
Apollo Engineering College
06.2015 - 05.2018
HSC -
GHSS
06.2013 - 06.2015
SSLC -
GHSS
06.2011 - 05.2013
FOSTAC
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