Arjit Agarwal
Engineering Leader @Microsoft
Bengaluru
Summary
Engineering Leader with 11+years of experience building and scaling high-performing teams(25+ engineers) and delivering AI-powered enterprise solutions(HR, IT, Facilities). Proven ability to drive adoption, remove product blockers, and align cross-functional stakeholders holders resulting in 40% higher efficiency, 40% fewer customer complaints, and 98% compliance adherence at a scale of 200 Million users. Passionate about hiring and building high performing organization which leverages AI/LLMs to create a highly productive organization.
Overview
11
11
years of professional experience
Work History
Principal Group Eng Manager
Microsoft
08.2025 - Current
- Currently leading a team of 25+ engineers which is working on groundbreaking AI Agent ESS for all M365 copilot customers.
- It is aimed to solve HR, IT Helpdesk and facilities related employee experience challenges by bringing in AI/LLM into customer knowledge repository and turn it into an engine for employee satisfaction.
- This is poised to further copilot adoption and rollout in every organization with clear value proposition for every customer.
- Built and led a thriving org of 25+ engineer delivering AI Employee Self-Service (ESS) agent to transform HR/IT/Facilities operations
- Defined strategy, aligned stakeholders, and drove Copilot adoption at enterprise scale working across geography and organization.
- Delivered tools that improved customer onboarding time by 40% and optimized cost-to-serve by 60%.
- Providing insights for engineering improvements and business insights to enhance the system while ensuring compliance helping onboard key FSI customers with 1million license.
- Obsessing over customer needs to fix the adoption blockers and providing them to onboard smoothly and work towards cost optimization helped reduce the DSAT from 50% to 30%.
Engineering Manager
Microsoft
07.2022 - 07.2025
- Worked to start a completely new team and built trust with all the necessary stakeholders to deliver on multiple areas of Microsoft, dealing with both M365 critical products like Teams, Exchange, and Loop.
- The system was handling a scale of 200 million daily active users, and was built to handle 1 million requests a second.
- I built a new M365 engineering team from scratch, defining hiring pipelines and culture.
- Designed unified collaboration APIs across Teams, Exchange, and Loop, unlocking new revenue streams by eliminating adoption blockers.
- Partnered with product leadership to set roadmap priorities, and deliver business value.
- Wearing the product hat and showing ownership solved product gaps, which helped create a feature that eventually turned into additional revenue streams, as it removed product adoption blockers.
Senior Software Engineer
Microsoft
09.2021 - 07.2022
- Re-architected M365 Information Barriers, increasing adoption in regulated industries, and bringing in more review through the premium license.
- Delivered first cross-organization collaboration in M365 using Teams as hub.
- Worked on multiple APIs and background jobs to ensure compliance, reliability and consistency of the system.
- The system was built to scale to 10 million requests per second, with complex compliance logic to be handled.
Software Engineer II
Microsoft
03.2018 - 09.2021
- Worked on the Kaizala iOS App which was Mobile first front line worker focused messaging app.
- Designed and handled key features which were reused in Teams like chat history, You chat which helped onboard key sectors like Medical and Insurance FLWs. Increasing the adoption 5X.
- Helped improved performance on the cold start from 2.5 seconds to 1 second
- Worked on Open Directory and AAD mapping got patent approved for the same.
SDE1-SDE2
BlackBuck (SDE2) | Soroco (Sr. Software Engineer) | Samsung R&D (SoftwareEngineer)
06.2014 - 03.2018
- Worked across different domains ranging from 4G VOLTE calling to robotics process automation to integration of payment gateways into critical checkout workflows of freight booking.
Education
Bachelor's Degree - Computer Science
Maulana Azad National Institute of Technology
Bhopal01.2014
Skills
Hiring and Coaching
Timeline
Principal Group Eng Manager
Microsoft
08.2025 - Current
Engineering Manager
Microsoft
07.2022 - 07.2025
Senior Software Engineer
Microsoft
09.2021 - 07.2022
Software Engineer II
Microsoft
03.2018 - 09.2021
SDE1-SDE2
BlackBuck (SDE2) | Soroco (Sr. Software Engineer) | Samsung R&D (SoftwareEngineer)
06.2014 - 03.2018
Bachelor's Degree - Computer Science
Maulana Azad National Institute of Technology