ARJITA SINGH
Bangalore
Summary
Client Servicing and Project Delivery Specialist with over 10 years of experience in driving customer success and executing Agile methodologies. Proven track record in managing cross-functional projects within internet startups, retail, and consulting sectors. Expertise in leading teams, coordinating stakeholder communication, and ensuring timely delivery of high-quality results. Transitioning into a full-time Scrum Master role, leveraging strong foundation in Agile principles and collaborative culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Businesses and Solopreneurs
Freelance Business Consultant
05.2023 - Current
- Facilitated Agile-style collaboration across solopreneurs and small business teams to improve customer experience and retention.
- Prepared project proposals, managed scope changes, and streamlined client communications using Scrum practices.
- Designed and managed Google Ads campaigns, increasing customer acquisition by 34%.
- Gained proficiency in JIRA, HubSpot CRM, Canva, and WhatsApp Business for efficient workflow and campaign management.
- Created market research reports with tools like Google Analytics, SEMrush & SurveyMonkey to support data-informed decisions.
- Authored marketing content and social posts contributing to 40% engagement growth.
- Key Achievements:
- Successfully delivered digital marketing and operational strategy projects using agile principles.
- Built reusable frameworks for onboarding and client documentation.
Client Services Manager (Brand Consulting)
Perennial Design Inc.
Bangalore
04.2017 - 02.2019
- Managed high volume workload within a deadline driven, fast paced and dynamic work-environment.
- Oversaw project delivery and daily operations for key accounts; resolved service issues and tracked performance metrics.
- Took personal responsibility for resolving day to day client issues and concerns.
- Streamlined delivery methods to boost client satisfaction levels.
- Developed, coached and mentored staff of 7 associates and ensured all service deliverables were met.
- Led and facilitated weekly client meetings, tracked deliverables, resolved service issues, generated and presented reports, and collaborated with both internal departments as well as third party carriers.
- Documented procedures and written requirements and prioritized tasks for purpose of offshoring back office teams in India and Canada.
- Cultivated interdepartmental collaboration which resulted in enhanced service turnarounds and increased customer retention.
- Developed an improved client billing process.
- Identified growth opportunities from the client portfolio and drove revenue.
- Researched on industry & competitor trends to apply best practices to client portfolio.
Co-Founder
Designs n Conceptz Pvt. Ltd.
02.2011 - 01.2016
- Responsible for the top line and bottom line of the entire category of Corporate Gifting and Marketing collaterals.
- Managed expenses as per expectations by improving efficient utilization of resources.
- Negotiated rates and co-marketing opportunities with different vendors to get optimal margins for business.
- Acquired contracts from top brands such as GIA, Homeshop18, Fidelity, Johnson& Johnson etc.
- Maximized opportunities by responding dynamically to movement rates of every product in the gifting space.
- Documented features and benefits on the site and designed presentation of products to make it appealing.
- Negotiated with brands to acquire annual contracts of marketing communication collaterals and corporate gifting requirements.
- Built a catalog of products with relevant data and up-to-date pricing information of each product variant.
- Managed vendor negotiations and closed deals for products readily available in stock for gifting requirements.
- Coordinated with purchase team to improve sourcing by sharing market insights and pricing information.
- Managed regular supplies from different vendors to avoid inventory shortfalls of faster moving products.
- Evaluated vendors regularly based on their delivery rates, quality of service and quality of supplies.
General Manager – Marketing and Business Development (Retail)
Crystal Mirage Pvt.Ltd
02.2010 - 01.2011
- Led retail expansion – adding 11 stores at premier airports and malls in India within 8 months of joining.
- Conducted training programs for sales team on soft skills, communication, motivation & leadership.
- Led growth of customer base from 180 to 900 clients within a year of joining the business, growing by 400%.
- Managed a multi-disciplinary team of 30 – including corporate sales, business development and marketing.
- Responsible for driving ATL, BTL activities, marketing communication with external media agencies.
- Managed vendor negotiations and actively sourced products – crystal, wood etc. from different countries.
- Represented the company at Retailers Association of India – as a sponsor for Manning Modern Retailing 2010.
- Represented Crystal Mirage during Retail Leadership Summit 2011 - by Retailers Association of India.
- Invited as a Panel Speaker for Retail Meridian organized at ITM Business School - Kharghar, Mumbai.
- Exhibited and represented the company and its range of products at different Expos and Exhibitions.
- Initiated Quality Assurance Program for improving customer satisfaction with company’s products.
- Managed Legal agreements, tenders and contracts at higher levels with government bodies & associations.
- Represented the company in Common Wealth Games 2010 as a partner.
Manager- Business Development (Athena Doyens – merged from Value Consulting)
Value Consulting LLC – Athena Doyens
05.2008 - 02.2010
- Handled business development process for acquiring new clients for web development and CRM business.
- Exceeded sales targets by over 20% - quarter on quarter – within 6 months of joining the team.
- Expanded the number of clients by 40% year on year by acquiring new clients within 6 months of joining.
- Managed CRM processes to build and sustain existing relationships to improve referral and repeat business.
- Managed cross-functional teams involving technical specialists and senior management to handle clients.
- Analyzed market research, trends and insights to provide valuable feedback & mentorship to the sales team.
- Developed an incentive and marketing plan for sustaining and growing business from key clients.
- Increased traffic to company website by 50% by improving web design and social media management.
Program Manager – IT Business (Value Consulting)
Value Consulting LLC
05.2008 - 06.2009
- Promoted from the position of Associate Consultant to that of Program Manager within 8 months of joining.
- Achieved a 38% increase in revenue growth and converted prospects to three-year implementation contracts.
- Managed a print campaign across 10 leading newspapers and magazines for capturing leads from SMEs.
- Initiated partnership with SAP Labs India for education and implementation of SAP-Business One Module.
- Coordinated with marketing team to facilitate web and media campaigns for targeted lead generation.
- Developed content for web and marketing collaterals to help corporate sales team with lead conversions.
- Coordinated with marketing & advertising agencies to streamline media and public relations of the division.
- Managed vendor sourcing for print & marketing activities and negotiated final commercial terms with them.
- Coordinated with legal team to draft final contracts and agreements with channel partners for SAP business.
- Implemented process controls in customer service, logistics, field service and technical support functions.
- Improved user interface for company website and added several tools to enhance user experience online.
- Designed and implemented marketing communication print and online campaigns to drive revenue growth.
Education
EPSDM - Exec. Prog in Strategic Digital Mktg
Cambridge Judge Business School
Bangalore10-2019
PGDRM - Retail Management
Symbiosis Centre For Distance Learning
Gurugram01.2014
MCA - Computer Applications Development
UP Technical University
Lucknow01.2008
BCA - Computer Applications Development
MCRP University
Lucknow01.2004
Skills
- Agile Methodology
- Scrum Framework
- Stakeholder Management
- Sprint Planning & Reviews
- Client Servicing
- Project Management
- JIRA & Trello
- Digital marketing
- Cross-functional Team Leadership
- Market Research
- CRM (HubSpot)
- Retrospectives
- Proposal Writing
- Process Optimization
- Networking
Certification
- Certified ScrumMaster
- Lean Six Sigma Green Belt (Training)
- Certified in AIX 5L Basics from IBM 3454
- Training on JIRA from Star Agile
- Training on PMI-ACP from Star Agile
- PMP (In Progress)
Accomplishments
- Conceptualized and designed reporting with VB 6.0 and MS- Access 2000 for the supply chain division.
- Successfully completed 1-month training on ERP solution JD Edwards at Johnson & Johnson in 2007.
Extracurricular Activities
Conducted Soft skills, Motivation and Leadership training sessions at various levels (Certified NLP Practitioner) Actively represented the organizations I worked for in various conferences and trade fairs like RAI Represented Crystal Mirage Pvt. Ltd at Common Wealth Games 2010 Represented Crystal Mirage Pvt. Ltd at Retail Meridian Summit at ITM (Key Speaker)
INTERNSHIPS
- Summer Intern (MCA) - Johnson & Johnson
- July - Sept 2007
Timeline
Small Businesses and Solopreneurs
Freelance Business Consultant
05.2023 - Current
Client Services Manager (Brand Consulting)
Perennial Design Inc.
04.2017 - 02.2019
Co-Founder
Designs n Conceptz Pvt. Ltd.
02.2011 - 01.2016
General Manager – Marketing and Business Development (Retail)
Crystal Mirage Pvt.Ltd
02.2010 - 01.2011
Manager- Business Development (Athena Doyens – merged from Value Consulting)
Value Consulting LLC – Athena Doyens
05.2008 - 02.2010
Program Manager – IT Business (Value Consulting)
Value Consulting LLC
05.2008 - 06.2009
EPSDM - Exec. Prog in Strategic Digital Mktg
Cambridge Judge Business School
PGDRM - Retail Management
Symbiosis Centre For Distance Learning
MCA - Computer Applications Development
UP Technical University
BCA - Computer Applications Development
MCRP University
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