Hi, I’m
Arjita Vidyarthi
Faridabad
Summary
With over 12 years of diverse experience in travel and holidays, events, and customer service, this seasoned sales and administrative professional excels in driving business relationships for new customer acquisition, increased adoption, and revenue growth. Recognized for providing exemplary customer service and mentoring colleagues, their adaptability, accountability, and strong interpersonal skills contribute to exceeding targets and team achievements. This dedicated professional prioritizes safety and well-being in the travel sector while leveraging their core strengths in client relationship management, strategic thinking, and executive administration. Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
10
years of professional experience
Work History
RedBeryl Lifestyle ServicesNew Delhi & Gurgaon
Head - Travel Vertical and Alliances
09.2023
Job overview
- Successfully forged strategic alliances with multiple vendors, leading to significant revenue generation
- Spearheaded projects to sponsor numerous events, showcasing a prowess for creating successful partnerships and enhancing brand visibility
- Lead the Travel Vertical and Alliances department, overseeing all aspects of strategic planning, business development, and operational management to drive growth and profitability
- Develop and implement innovative strategies to expand the company's travel portfolio, including identifying new partnerships and alliances to enhance service offerings
- Collaborate with internal teams to ensure seamless integration of travel services, optimizing efficiency and customer satisfaction
- Establish and maintain strong relationships with key partners and suppliers, negotiating favorable terms and agreements to achieve business objectives
- Provide leadership and guidance to a team of professionals, fostering a culture of excellence, collaboration, and continuous improvement.
Onkar Infotech - Away HolidaysGurgaon
Senior Travel Sales Manager
07.2022 - 08.2023
Job overview
- Offer a comprehensive range of services for both international and domestic travel bookings, with a focus on the high-end luxury travel segment
- This includes arranging Flight Tickets, Hotels, Car Rentals, Tours, Trains, and even Cruises and Private Jets
- Provide professional consultations to clients, assisting them in arranging business or leisure trips from start to finish
- This includes presenting them with various options and alternatives, analyzing the pros and cons, and helping them make informed decisions
- Fulfill lifestyle requests such as Dining, Limousine Transfers, Tickets to Recreation and Sports Events, SPA & Fitness, Flowers, Merchandise, and Gift Purchase
- Offer recommendations when necessary to enhance the overall travel experience
- Sell pre-packaged group tours and travel packages organized by the company, ensuring that they meet the highest standards of quality and luxury
- Exceed customer expectations by providing exceptional service and creating and maintaining customer engagement and profiles
- Utilize telephony and CRM systems effectively to optimize service delivery and meet agreed service levels and compliance requirements.
American ExpressGurgaon
Assistant Relationship Manager
03.2018 - 03.2022
Job overview
- Offer a comprehensive range of customer service solutions, including booking, inquiries, and requests, to our premium clientele
- Provide exceptional and seamless service to high-value customers, ensuring their needs are met across various travel and lifestyle aspects such as air travel, lodging, car rental, and more
- Utilize multiple communication channels to respond to and follow up on customer inquiries, ensuring timely and personalized assistance
- Research and recommend tailored luxury experiences to enhance our premium customers' travel and lifestyle experiences worldwide
- Proactively offer options and ensure customer satisfaction, staying updated on premium travel trends and luxury products
- Achieved a 95% client retention rate over two fiscal years through proactive account administration and efficient problem-solving strategies as Assistant Relationship Manager
- Assisted in managing a portfolio of 50+ high-net-worth clients, helping to secure a 20% increase in customer satisfaction and a 15% growth in portfolio value through tailored travel itineraries and proactive service.
Travel Unravel Holidays Pvt Ltd
Senior Travel Counselor
12.2017 - 12.2018
Job overview
- Travel Unravel is dedicated to delivering quality travel experiences efficiently, with a strong focus on teamwork and timely service delivery
- We take pride in our extensive knowledge of global travel destinations, ensuring that our clients explore the world deeply with inspiring ideas for their journeys
- As an upscale travel agency, we orchestrate operations to handle over 300 complex client itineraries per quarter, utilizing expert negotiation skills to secure premium experiences and exclusive access for high-profile clients.
The Flights Guru Ltd
Senior Travel Consultant
03.2015 - 01.2017
Job overview
- The Flights Guru, Your trusted travel companion, is committed to improving your travel experience with professional advice and unmatched service
- The Flights Guru is here to make your travel simple and unforgettable, whether you're planning a domestic getaway or an international excursion.
Travel Unravel Holidays Pvt LtdGurgaon
Travel Advisor
04.2013 - 01.2015
Job overview
- As a Travel Advisor, you will be responsible for assisting clients with international and domestic travel bookings, including flights, hotels, car rentals, tours, and more, ensuring their trips are tailored to their preferences and budget
- You will also provide professional consultations, offer recommendations, and fulfill lifestyle requests to enhance the overall travel experience while exceeding customer expectations and maintaining customer engagement.
Education
Chhatrapati Shahu Ji Maharaj UniversityKanpur
Bachelor of Arts
01.2023
University Overview
Minor: English Literature
Skills
- Airline Reservations
- Amadeus
- Client Relations
- Client Relationship Management
- Credit Analysis
- Galileo
- Holiday Packages
- Leisure Industry
- Negotiation Skills
- Operations Management
- Problem Solving
- Reservations
- Sabre
- Servicing Skills
- Strategic Thinking
- Tally
- Tourism
- Training and Supervision
- Travel & Tourism
- Worldspan
- Performance Management
- Sales team training
- Profitability Optimization
- Business Planning
- Revenue Forecasting
- Sales process
- Exceeds sales goals
- Product and service management
Keyhighlights
- Diverse Experience: I have managed various customer service and care aspects, offering holistic solutions across travel operations, client management, and servicing.
- Recognition: Awards and appreciation, including titles such as 'Amazing Performer,' 'Highest Revenue,' and 'Best Team Player' in 2019, reflect my dedication and exceptional performance.
- Client-Centric Approach: I excel in providing high-value services and effective travel solutions to enhance customer satisfaction, leveraging strong interpersonal, communication, writing, analytical, and presentation skills.
Affiliations
- Painting & Craft
Timeline
Head - Travel Vertical and Alliances
RedBeryl Lifestyle Services
09.2023
Senior Travel Sales Manager
Onkar Infotech - Away Holidays
07.2022 - 08.2023
Assistant Relationship Manager
American Express
03.2018 - 03.2022
Senior Travel Counselor
Travel Unravel Holidays Pvt Ltd
12.2017 - 12.2018
Senior Travel Consultant
The Flights Guru Ltd
03.2015 - 01.2017
Travel Advisor
Travel Unravel Holidays Pvt Ltd
04.2013 - 01.2015
Chhatrapati Shahu Ji Maharaj University
Bachelor of Arts
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