Outdoor Travelling
Arjun Chandra
Retail Store Manager
Guntur,AP
Summary
Dynamic Store Manager with a proven track record in operational management, team leadership, and exceptional customer service. Expertise in strategic planning and problem-solving drives enhancements in store efficiency and productivity. Consistently achieves sales targets while maintaining high standards of store presentation and organization. Committed to streamlining operations through independent decision-making and sound judgment, contributing to overall company success and growth.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Store Manager & Business Facilitator
Decathlon Sports India Pvt Ltd
11.2023 - Current
- Managed a 1000 SQM retail store generating revenue of 20 Cr, with 20 staff & EBIT of 17L in the 1st Year.
- Delivered 100% EBIT ambition to DSI for 3 consecutive years through financial analysis and effective PNL control.
- Retained 1.2x existing customers and acquired 60% new customers for Guntur city.
- Guided 23 team members as Duty Manager & shared responsibility for store operations.
- Maintained an impressive NPS of 96%, minimizing detractors to maintain high satisfaction.
- Drive sales growth and customer satisfaction through strategic marketing and engagement initiatives.
- Led cross-functional teams to improve P&L performance and cost-saving initiatives, leading to increase in efficiency and productivity.
- Fostered a collaborative environment, promoting knowledge sharing and peer support within the store team, leading to a 92% happiness survey score for the store manager, clocking highest in the city cluster by any Store Manager.
Operations Manager & Zonal Operational Manager (Flows)
Decathlon Sports India Pvt Ltd
12.2021 - 10.2023
- Optimized stock accuracy, reduced store shrinkage by 70% and prevented visual ruptures.
- Developed and trained teams to improve retail operations and achieve high levels of productivity.
- Vendor Management, achieved a 30% reduction in maintenance costs through strategic vendor onboarding.
- Successfully reduced stock shrinkage by 33% for the city, enhancing inventory accuracy.
- Oversaw stock & flow management for the AP-T region, optimizing the supply chain and reducing stock-outs.
Team Lead & Department Head
Decathlon Sports India Pvt Ltd
04.2020 - 02.2022
- Managed 2 Departments as department referent, penetrated 11% market share.
- Realised 200% growth of the department by introducing new merchandising norms.
- Reduced stock rupture by 50%, resulting in 30% additional revenue through gap resolution.
- Empowered and Trained 5 sales managers through coaching and recognition to ensure effective selling behaviours.
Sport Leader
Decathlon Sports India Pvt Ltd
04.2018 - 02.2022
- Provided high-quality customer service while managing in-store sales and customer relations.
- Contributed to store goals by promoting products and delivering exceptional customer experience.
- Conducted sports workshops and events, promoting brand awareness and community engagement.
Business Development Executive
Intellicon
05.2017 - 02.2018
- Identified and acquired new business opportunities through field sales and client interactions.
- Developed and executed sales strategies, increasing revenue and market reach.
- Built strong client relationships, ensuring smooth onboarding and post-sales support.
Education
Master's Degree (MBA) - Marketing And Operations
Lovely Professional University
Jalandhar, Punjab04-2017
Bachelor's Degree (BBA) - Marketing
AIMS College
Durgapur, West Bengal01.2015
Skills
- Customer experience management
- Team leadership
- Inventory loss prevention
- Sales forecasting expertise
- Budget management expertise
- Supplier relationship management
- Inventory management strategies
- Compliance oversight experience
- Visual merchandising expertise
- Inventory management
- Employee training
- Team development
Accomplishments
- Recognized at the country level by the CEO for excellence in Stock & Flow Management (2019).
- Achieved 100% Teammate Happiness Survey, making it the only store in the APT region to receive city-level recognition (2024).
- Awarded Best Store for Shrinkage Control, ensuring minimal losses and improved operational efficiency (2024).
AREA OF EXPERTISE
- Retail Operations and Store Management
- Team Management and Human Development
- Inventory and Supply Chain Optimization
- Stock Flow and Cash Flow Management
- Customer Acquisition and notoriety
- Market Penetration
Interests
Music
Cooking
Timeline
Store Manager & Business Facilitator
Decathlon Sports India Pvt Ltd
11.2023 - Current
Operations Manager & Zonal Operational Manager (Flows)
Decathlon Sports India Pvt Ltd
12.2021 - 10.2023
Team Lead & Department Head
Decathlon Sports India Pvt Ltd
04.2020 - 02.2022
Sport Leader
Decathlon Sports India Pvt Ltd
04.2018 - 02.2022
Business Development Executive
Intellicon
05.2017 - 02.2018
Master's Degree (MBA) - Marketing And Operations
Lovely Professional University
Bachelor's Degree (BBA) - Marketing
AIMS College
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