Arjun Dakave
Team Lead
Mumbai,MH
Summary
A leadership professionl with strong experience in team management and the ability to provide direction and strategy to encourage the achievement of company objectives.
Focused on leading,Training and empowering teams with an aptitude for recognising and developing talent.Has achieved remarkable successes in driving efficiency and productivity by inspiring the realisation of individual staff, team and key client performance targets. combines exceptional managerial strenghts with a commitment to the managemnet of corporate client relationship..
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead -Ecom-Tech Supoort
Lyra Network PVT.LTD
Mumbai
06.2016 - Current
- Provide application support to client issues.(Lyra switch/Collect/PG)
- Checking live payment transactions and server connectivity related issues.(Lyra switch/Collect/PG)
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Making reports (Daily/Weekly/Monthly)
- Schedule meeting with client and understand their problems and provide solution in minimum time
- Understand customer project requirement and get setup done from Application team and Network Team.
- Checking application logs and share analyses with Dev team.
- Provide application and system support to Operation Team for Payout and settelment.
- Provided 24/7 support to prevent impact to business.
- Monitor alerts (monitoring tools like sentry and castle rock)
- Creating reported issues tickets on ticketing tool (Jira/Zendesk)
- Update to clients regarding (Planned activity / downtime / Unplanned Activity)
- Share incident RCA with Client
- Used Jira to track, maintain and update trouble tickets.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- POS support:-
- Coordination with telco(Airtel/Jio/V!/BSNL) and enhance network
- New project setup coordination between client and Tech Team
- Handling POS (point of sale) network related escalated issues
- Coordination with Telco related MPLS/PRI Line GPRS related issues
- New Order Proceed related SIMs/MPLS/PRI link connectivity
- Follow-up with operator for Booster installation, IBS extension, Permissions
- Timely updates to customers, (Planned activity / downtime / Unplanned Activity progress
- Banking/non-banking (IOT) project UAT Testing
- Guiding team whenever stuck
- Building relation with customer and get feedback from customer
- Manage team workload distribution and structure to ensure consistent good performance
- Assigned tasks to individuals and departments
- Performs other duties as assigned by manager.
- Used Zendesk to track, maintain and update trouble tickets.
Desktop Support Engineer
Joindre capital services limited
Mumbai
03.2015 - 05.2016
- Provide primary customer support to internal and external customers
- Provide Remote support to customer
- Handling Software and hardware issues
- Installation and upgradation software like os, Antivirus software
- Understand client issues and Provide solution.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored system performance to maintain system integrity.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented support interactions for future reference.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Desktop Support Engineer
Verve Compusoft Pvt Ltd
Mumbai
06.2013 - 03.2015
- Configure hardware, devices and software to set up work stations for employees
- Remove malware, ransomware and other threats from laptops and desktop systems
- Configure and installed computer systems for other sub-organizations
- Patch software and install new versions to eliminate security problems and protect data
- Configuration and installation Router and switch
- Install network printer, share driver, configure Outlook.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored system performance to maintain system integrity.
- Configured and installed computer systems for other sub-organizations.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
Desktop Support Engineer
Printronics Computer Services
Mumbai
06.2013 - 03.2015
- Configure desktop computer devices at customer location
- Installation Computer OS, Configure Printer,
- Setup local network, sharing devices in small offices
- Understand Problem and Provide resolution
- Customer location visit for repairing computer and resolve network related issues
- Install Software Antivirus and other customer software.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
Education
B.com - Accountancy And Financial Systems.
Rajiv Gandi Night Collage of Art & Commerce
Vikhroli MumbaiHSC - Accounting And Finance
Sharda Night Jr Collage
,Vikhroli Mumbai03-2012
SSC -
New English School, Kalgaon
Kalgaon, Satara03-2009
MSCIT - Basic Computer
Adarsh Computer Education
Talemavle, Satara06-2009
Diploma in Computer Hardware And Networking - Computer And Networking
Kohinoor Technical Institute
Thane Mumbai03-2012
Skills
- Basic knowledge of Linux Os and Mariya DB
- Windows os, 10,8,7,XP,windows 2000
- Troubleshooting skills
- Technical knowledge
- Decision Making
- Conflict Resolution
- Computer Skills
- Problem Solving
- Leadership
Certification
MSCIT
Diploma in Computer Hardware and Networking
Timeline
Team Lead -Ecom-Tech Supoort
Lyra Network PVT.LTD
06.2016 - Current
Desktop Support Engineer
Joindre capital services limited
03.2015 - 05.2016
Desktop Support Engineer
Verve Compusoft Pvt Ltd
06.2013 - 03.2015
Desktop Support Engineer
Printronics Computer Services
06.2013 - 03.2015
B.com - Accountancy And Financial Systems.
Rajiv Gandi Night Collage of Art & Commerce
HSC - Accounting And Finance
Sharda Night Jr Collage
SSC -
New English School, Kalgaon
MSCIT - Basic Computer
Adarsh Computer Education
Diploma in Computer Hardware And Networking - Computer And Networking
Kohinoor Technical Institute
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