Arjun Dutt

· Managing end-to-end B2B operations for multiple high-profile clients, ensuring seamless service delivery and operational efficiency.

· Ensured consistent compliance with Service Level Agreements, achieving on-time delivery rate for client requirements and assist in onboarding new clients and ensuring adherence to service-level agreements (SLAs).

· Responsible for the creation and implementation of centralized SOP in the order fulfillment life cycle including order placing, follow-ups, and post-delivery customer support.

· Managing all logistics operational functions including inventory control, warehousing, transportation, fleet operations, and logistics planning, with additional oversight for order processing.

· Generate reports on operational metrics, order fulfillment, and client satisfaction and Analyze data to identify trends, risks, and opportunities for improvement.

· Leading end-to-end Online ops marketplace orders, private brand and monitoring regular work assigned to the team.

· Analyze the data for courier partner level, SLA adherence. Managing daily dispatch, order fulfillment, keeping track on RTO, in transit cases, handling 3PL with end-to-end coordination and claiming insurance for lost and damaged cases.

· Effectively leading customer support team as well and ensuring to maintain customer resolution within TAT.

· Inventory Liquidation: Managing proper data for non-reusable goods or stuck goods with proper costing helps to make quick decision during liquidation.

· Managing a team of warehouse staff, setting goals and targets, and providing coaching and training to ensure the team is achieving its objectives.

· Supported category team by band building on Market demand and sharing inputs digital marketing team to optimize campaigns.

· Supported to Build Order management system and made sure panel gets user friendly for the end user and timely escalate the bugs if any found in the user panel.

· Manage day-to-day warehouse activities, inward, picking, packing, and shipping of orders. Coordinated With the Fourth-party logistics and ensuring order get picked up and delivered on time.

· Maintain B2B, C2C, B2C, IWT order reports by pulling the data by Redash (internal SQL based DBMS) and reporting same to the management.

· Communicate with stakeholders on production dates, inventory levels, weekend production, capacity issues. Validate with material planner, materials requirements before production plan schedule.

· Coordinating with departments like Production Planning Stores, Warehouse management / Inventory Management regarding production goals, timelines, stock availability and replenishment plan accordingly.

· Filing Shipping Instruction to the liners for the BL. Preparing HBl and FCR and provide to the shipper on time.

· Arrange bookings for the export shipments (Container Releasing Oder) and resolve emergency issues on a priority basis. Ensuring that the containers are gated in before the cut off and avoiding any shutout.

· Interacting with CHA and shippers for a smooth process. Coordinate with freight carriers and schedule shipments. Filling VGM for the export shipments.

· Provide Debit notes to the shipper. Handling Co Load Shipments with other Freight Forwarders. Resolve query in exports shipments based On Shipper Requirement.

· Management of CRM platform to record and track customer interactions, process customer accounts and file documents.

· Filing shipping bill and bill of entry through ICE gate. Interacting with shipper and freight Forwarder for clearance process.

· Arrange the export and import documents from the shipper and Forwarder for customs clearance and submit the same after clearance to the shipper with debt notes.

· Part of the Customer Services team for the program. Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

· Proactively use emails and chat services to ensure end to end problem understanding and speedy resolutions. Ensure timely follow-ups to address the concerns completely.