Summary
Overview
Work History
Education
Skills
Timeline
Generic
ARJUN G

ARJUN G

Sr. Manager - AR Operations (US Healthcare Services)
Chennai

Summary

Results-oriented operations manager with over 11 years of experience in revenue cycle management (RCM). Skilled in effectively leading and managing teams of 150+ employees, driving process automation to optimize efficiency and productivity. Seeking to leverage strong team leadership and strategic expertise to consistently deliver exceptional results and enhance client partnerships.

Overview

11
11
years of professional experience

Work History

Sr. Manager – AR Operations (US Healthcare)

Teleperformance
Chennai
02.2022 - Current
  • Led end-to-end Accounts Receivable operations, consistently exceeding client expectations and ensuring high-quality service delivery
  • Managed a team of 120+ FTEs, including Subject matter experts, Assistant Managers, payment posting, fostering a collaborative and results-driven culture
  • Results driven operational improvements through strategic initiatives, enhancing clean claim rates by root cause fixation and optimizing resource allocation
  • Collaborated with cross-functional teams to streamline processes, ensuring seamless integration and enhanced service delivery
  • Prepared and managed cash forecasts for healthcare revenue by analyzing historical payment trends, end-of-month past dues, and current collection performance
  • Adjusted forecasts based on payer behavior insights and denial resolution timelines, ensuring accurate and timely revenue projections
  • Developed and monitored KPIs to drive continuous improvement, measure performance, and support team development
  • Spearheaded automation initiatives, optimizing workflows for improved accuracy, efficiency, and scalability
  • Led root cause analyses to identify inefficiencies, implementing solutions that resulted in significant productivity gains
  • Established and maintained rigorous quality standards, ensuring compliance with both internal and client requirements
  • Built and nurtured strong client relationships, proactively addressing concerns and providing tailored solutions to meet client goals
  • Optimized resource allocation and workload distribution, significantly improving team productivity and operational efficiency
  • Increased employee engagement and reduced attrition by providing ongoing feedback, career development support, and performance coaching
  • Designed and led targeted training programs to develop team skills, driving improvement in key quality metrics
  • Monitored AR aging trends and implemented strategic initiatives to reduce outstanding receivables, boosting cash flow
  • Partnered with Business Transformation teams to implement automation solutions, driving cost savings and operational efficiencies
  • Acted as a career mentor, fostering growth opportunities and nurturing a culture of continuous development for team members
  • Honored with the Best AR Manager Award (3 times) in the Client R&R for outstanding contributions to the process efficiency
  • Special Client Recognition Award for successful contributions during High Radius transition phase
  • Received special recognition for the consecutive success of the Bridge Plan, demonstrating sustained performance and achievement
  • Consistently achieved collection targets and mitigated significant risks through strategic and proactive follow-up efforts
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.

Assistant Manager – Operations, US Healthcare Services

ACCESS HEALTHCARE SERVICES
Chennai
10.2013 - 02.2022
  • Rapidly promoted within three months for exemplary leadership of a new project, achieving the highest collections in comparison to prior vendors, setting a new benchmark for performance
  • Spearheaded the execution of strategic initiatives that consistently met and exceeded KPIs, enhancing client trust and reinforcing the company as a key partner
  • Led in-depth Pareto analyses of productivity, error rates, and volume trends, streamlining operations and driving process improvements that maximized efficiency
  • Championed the development and implementation of automation for appeals and processes, presenting innovative solutions that directly influenced management decisions
  • Functioned as the primary coordinator for website access, showing a $40k AR accumulation due to payer restrictions and setting up a transparent matrix log to resolve discrepancies, earning client accolades
  • Delivered actionable insights through quartile reports with root cause analysis (RCA), while leading targeted training needs assessments (TNA) to enhance bottom performers' outputs
  • Managed AR reconciliation, optimizing aging, dollar value, and billing details, which resulted in a significant reduction in denials and improved cash flow within a 5-day turnaround time (TAT)
  • Regularly tracked daily revenue against projections, prepared Budget vs
  • Actual reports and kept focus on achieving operational targets and financial goals
  • Gained extensive exposure to transactional and FTE-based collections across hospital, DME, and physician services, contributing to broadening operational ability
  • Cultivated an exceptional team environment, supporting 100% employee satisfaction and achieving a 95% retention rate while playing an active role in recruitment and interviews
  • Developed and presented data-driven insights in Monthly Business Reviews (MBRS), Bi-Weekly Performance Reviews, Weekly Cash Collections Review, Revenue Loss Analysis, and Balanced Scorecard (BSC) meetings
  • Ensured full compliance with ISMS/QMS audits, functioned as Business Continuity Plan (BCP) SPOC, and collaborated with the corporate quality team on risk analysis and mitigation strategies
  • Innovated a self-audit template for AR processes, significantly enhancing time efficiency and operational effectiveness
  • Proactively managed AR staff performance, finding time leakage and implementing targeted strategies to increase throughput and achieve performance goals
  • Promoted for proved leadership and results, advancing from Lead to Assistant Manager through internal job promotion (IJP) recognition
  • Recognized for mentoring and empowering teams by finding and nurturing top talent, leading to significant improvements in team capabilities and overall performance
  • Strong problem-solving and interpersonal communication skills, fostering a collaborative and productive work environment
  • Recipient of multiple client commendations, including recognition from the CEO for outstanding collections performance and strategic presentations
  • Awarded the 'Quarterly Rewards and Recognition' for exceptional achievements in metrics and employee retention for consecutive years
  • Nominated for the prestigious 'Best Team Award' and honored with the 'Annual Extra Mile Award' for outstanding contributions to operational excellence
  • Praised by senior leadership, including the Lead Director and Client, for creating structured collections presentations that drove results and strategic value
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Master of Business Administration (MBA) -

Annamalai University
Chennai, India

Skills

Strategic planning: Data-Driven Decision Making & Analytical Skills Expertise in Root Cause Analysis, Issue Resolution, and Ensuring Consistency

Talent development: Collaborative Teamwork & Cross-functional Collaboration

Operations Management: End-to-End Project Management & Execution

Resource Allocation: Team Leadership & Staff Development

Problem Solving: Strategic Problem Solving & Critical Thinking

Timeline

Sr. Manager – AR Operations (US Healthcare)

Teleperformance
02.2022 - Current

Assistant Manager – Operations, US Healthcare Services

ACCESS HEALTHCARE SERVICES
10.2013 - 02.2022

Master of Business Administration (MBA) -

Annamalai University

Similar Profiles

CREATE PROFILE
ARJUN GSr. Manager - AR Operations (US Healthcare Services)