ARJUN GUPTA
Mumbai
Summary
- IT professional with 8 years of experience, including 7 years in macOS/JAMF administration and Apple device management. Expertise in configuring and managing Apple devices, delivering comprehensive MDM solutions for enterprise environments. Strong skills in automation, workflow customization, and scripting to improve efficiency and user experience. Proven track record in vulnerability review and remediation, enhancing security compliance across systems.
Overview
8
8
years of professional experience
Work History
Mac Engineer
TIAA
Mumbai
10.2023 - Current
- Drove end-to-end Mac lifecycle management for 600+ enterprise macOS devices using JAMF Pro, covering provisioning, upgrades, decommissioning, and compliance.
- Planned and executed macOS upgrade programs (Sonoma, Sequoia, security point releases) using Nudge, DDM, and Blueprints, achieving high compliance within change windows.
- Led application packaging and deployment via JAMF Self Service, including Zoom Workplace, Cisco AnyConnect, CrowdStrike Falcon, Firefox ESR, WalkMe Editor, Citrix Workspace, Oracle Java, Python, AWS CLI, and developer tools.
- Managed Change Management workflows for OS upgrades, security patches, and software rollouts, raising and executing multiple CAB-approved changes with minimal user impact.
- Deployed and maintained Nudge enforcement policies, ensuring timely adoption of critical macOS security updates across global user base.
- Implemented and troubleshot Azure AD / Entra device registration for macOS, resolving partial and incorrect registrations (DTS issues) to improve SSO and compliance.
- Tested and deployed JAMF Connect (Dev → Prod), including OTP configuration and Entra integration, enhancing secure authentication and user login experience.
- Collaborated with Network and Security teams on Zscaler (ZPA), VPN, and AnyConnect testing and issue resolution for macOS endpoints.
- Designed, implemented, and maintained macOS configuration profiles to enforce security baselines, system settings, and enterprise standards.
- Performed JAMF Pro cleanup and optimization, decommissioning Intel-specific policies and stale profiles to improve platform performance and manageability.
- Delivered L3 macOS support, resolving complex issues related to login failures, Wi-Fi, VPN, Citrix VDA, OneDrive sync, Zoom, Teams, and account lockouts.
- Built and tested macOS Tahoe (26) beta environments, validating compatibility for enterprise apps and documenting readiness for future OS adoption.
- Authored and updated device setup, decommissioning, and configuration documentation for DTS teams, improving onboarding consistency and operational clarity.
- Conducted Mac and JAMF training sessions for Desktop Support teams across Mumbai and Pune, strengthening internal macOS support capability.
- Partnered with stakeholders to ensure security compliance, responding to CVEs, deploying rapid fixes, and maintaining a stable and secure macOS environment.
JAMF/Mac Admin
VVDN Technologies
Pune
05.2022 - 09.2023
- Led patch and release management across macOS and third-party apps, ensuring secure and seamless deployments.
- Automated deployment and vulnerability remediation via shell scripting, reducing manual overhead.
- Collaborated with security teams using Rapid7 for vulnerability identification, tracking, and closure.
- Security patching for the OS and third-party applications.
- Contributed to complex policies using Bash scripting knowledge.
- Managed macOS upgrades and third-party integrations, aligning with enterprise IT standards.
- Built and deployed applications via JAMF Policies, from testing to production rollout.
- Created technical documentation and reports, driving transparency across teams.
MacOS Engineer
LTI
Bangalore
01.2020 - 04.2022
- Building, packaging, and administrating applications and software through JAMF Pro.
- Monthly patching of Microsoft apps, Adobe apps, OS security patch through policies.
- Patch Management- Complete cycle from identifying patch, creating package, creating patch policies, testing and deploying to production
- Managing and deploying configuration profiles. Creating and managing smart and static groups.
- Identifying, managing, and monitoring vulnerabilities that are captured through Qualys.
- On-Prem JAMF server management and version upgrade. Successfully installed JAMF on-prem instance on macOS platform. Successful OS upgrades to Big Sur.
- Symantec Server Installation and upgradation for Mac.
- General macOS troubleshooting, including application crashes, connectivity issues, etc.
- Leading and supporting various major MacOS projectsrunning within the organization.
- Creating SOPs and Knowledge articles. Weekly reporting to managers.
- Apart from mac, worked on delivering IT support across Windows Server, RHEL, networking, and backup technologies for a global client.
- Served as SPOC for software installation requests, streamlining fulfilment and cross-team collaboration.
Technical Consultant
IRAJE
Mumbai
05.2018 - 09.2018
- Installed and configured Privileged Access Management (PAM) solutions at client sites.
- Supported deployment projects in line with client governance and risk compliance frameworks.
Education
Bachelor of Science (B.Sc.) - Information Technology
KJ Somaiya College of Science
Mumbai05.2018
Higher Secondary School -
Sanatan Dharam Vidyalaya & Jr College
Mumbai04.2014
Secondary School -
Sadhu Vaswasni High School
Mumbai03.2012
Skills
- JAMF Pro administration
- MacOS lifecycle management
- Application packaging and patching
- macOS upgrades and update enforcement (Nudge, DDM)
- ABM, JAMF Connect and ADE
- Vulnerability management
- Zscaler (ZPA / ZIA) for macOS
- Bash scripting
- Microsoft Azure and Azure AD integration
- Office 365 and Google Workspace
- ServiceNow and Jira
- Men & Mice expertise
- Cisco networking fundamentals
- Strategic problem solving
- Team training and development
- Customer engagement strategies
- Public speaking skills
Hobbies and Interests
- Travel
- Outdoor sports
- Solving math problems
Timeline
Mac Engineer
TIAA
10.2023 - Current
JAMF/Mac Admin
VVDN Technologies
05.2022 - 09.2023
MacOS Engineer
LTI
01.2020 - 04.2022
Technical Consultant
IRAJE
05.2018 - 09.2018
Bachelor of Science (B.Sc.) - Information Technology
KJ Somaiya College of Science
Higher Secondary School -
Sanatan Dharam Vidyalaya & Jr College
Secondary School -
Sadhu Vaswasni High School