ARJUN J

• As a consultant, taking care of the Information Security portfolio of EY Technology. Working on process and service management improvement of areas like Identity Access Management, Cyber Defense, Security Technology Services, which are contributing to the portfolio performance.
• Managing all activities pertaining to major problem investigations including conducting root cause investigation and developing permanent resolution strategies for issues impacting products/application related to Information Security portfolio.
• Identify Known Errors that are potentially high risk in causing another outage (compromising production instability) once the problem investigation is concluded. Ensuring that high risk known errors are understood and the Technology Office or Domain are aware.
• Responsible for ensuring the risk inherent with High Risk Known Errors are accepted by the senior management and the same is logged and documented in the Risk Register with appropriate Risk owners identified as well as sufficient mitigation actions.
• Responsible for supporting the operations of the Information Security teams
• Participate and provide inputs in Post Incident Review meetings(Lessons learned) to drive necessary service improvements in the Incident Management space.
• Conduct Post Implementation Review for change requests which resulted in P1S1/P1S2 priority incidents and identify remediation actions to prevent future outages.
  

- CISSP certified

• Manage Incident and Problem Management processes for Information Security domain for immediate, decisive, and comprehensive solutions.
• Manage complete lifecycle of the ITIL Problem Management Process to organization standards, including Critical and Priority 1 incidents
• Worked at EY GDS Kerala, Kochi location engaging as IT Risk representative for Enterprise Technology - Enterprise Service Management

• Define and execute IT Risk Strategy plan not limited to Problem management, Process controls and enhancements, identify opportunities to improve overall IT Risk posture, provide education and create awareness.

• Identified, assessed and controlled risks. Supported the requirements of Global Risk Management and Information Security teams.

• Worked with Director level (L1s and L2s) leadership on the review and approval of urgent risk items that needed to be addressed through extensive and expensive projects that were documented as Remediation Plans or Exceptions, according to the company procedures.
• Work with design/architecture teams to ensure best practices are adopted to ensure stability and supportability of applications and infrastructure.
• Good understanding about commercial and open source tools AppScan, BurpSuite, Kali Linux etc.
• Ensure Post Mortem of Major incidents are conducted and CAPA (Corrective and Preventive Actions) are identified and actions are taken.

- ITIL V4 Foundation certified

• As part of vulnerability management, perform periodic update and installation of security patches for Windows on-premise Servers.
• Verify that patches are deployed and responsible for remediation of failed SCCM deployments in GDC and non GDC Servers. Generate daily patching reports and present the consolidated reports to upper management.
• Track and follow up with the repetitive and trending events and resolve by following ITIL procedures. Identify trends in the events based on the reports, collect information regarding the resolution notes and raise a Problem case to investigate the root cause.
• Involve and chair Monthly Event Review monthly meetings, with Level 2, Level 3 teams (including server, network and storage) and application support teams within the Operations arena. Discuss possibilities to enhance the tool behavior and alert performance.
• Follow ITSM process for Problem Management and Change Management

• Responsible for maintenance and troubleshooting of EY Network infrastructure devices globally
• Monitoring the Firewall, VPN, Router logs, Log incidents and escalate to next level
• Respond to alerts from monitoring system and resolve them within defined SLA's
• Troubleshooting of Cisco Catalyst switches and Routers which includes ACL Management, IOS upgrade etc
• Daily health checks and event logs analysis
• Troubleshooting connectivity related issues