Arjun Jain
Bengaluru
Summary
Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with latest trends and be a part of team that dynamically works towards the organization and gains satisfaction thereof.
Overview
12
12
years of professional experience
Work History
Senior Care Specialist
Uniorbit Technologies Pvt Ltd (Uni Cards)
Bengaluru
11.2023 - Current
- Handled incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Resolved customer inquiries, complaints, and requests efficiently and professionally.
- Assisted customers with product selections based on their individual needs.
- Managed escalated customer service calls by providing appropriate solutions quickly.
- Collected feedback from customers on their satisfaction with products and services.
- Resolved customer complaints in a timely manner.
Senior Executive - Supply Excellence + Ops + Credit Management
Saveo Health Tech Pvt Ltd
Bengaluru
11.2021 - 05.2023
- Developed and maintained courteous and effective working relationships
- Proven ability to learn quickly and adapt to new situations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed strong communication and organizational skills through working on group projects
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated strong organizational and time management skills while managing multiple projects
- Made decisions and recommendations about extending lines of credit
- Oversaw reporting, documentation and record-keeping requirements for department
- Monitored accounts for signs of fraud and non-payment issues
- Created Product Master tool for Complete SKU's Visibility
- API Integrations were developed for JIT
Sourcing Executive
EDLP Retail Solutions Pvt Ltd (Zaroor)
Bengaluru
06.2020 - 03.2021
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts
- Utilized market intelligence to identify opportunities for savings and cost reduction
- Analysed supplier contracts to confirm compliance with company policies and procedures
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations
- Led sourcing process for new vendors to get quality products and services and mitigate risk
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making
- Analysed market conditions to make informed decisions on pricing and purchasing strategies
- Conducted spend analysis to identify cost-saving opportunities
- Facilitated resolution of vendor disputes and discrepancies
Senior Executive - Labor Management + LML + NPT
63 Ideas Infolabs Private Limited (Ninjacart)
Bengaluru
11.2018 - 05.2020
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Streamlined operations to maximize business efficiency and profits
- Developed effective business strategies to capitalize on emerging market trends
- Input, analysed and reported on data covering all aspects of procurement operations
- Participated in labor-management meetings to discuss labor issues
- Spearheaded negotiation of union contracts as company representative
- Negotiated collective bargaining agreements
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Senior Operations Executive
247 Tow Services Pvt Ltd
Bengaluru
09.2016 - 11.2018
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Set clear goals to monitor targets and offered real-time input on performance and motivation
- Efficiently and effectively identified and solved all problems that impacted direction of business
- Drove team engagement to achieve aggressive company targets
- Oversaw projects to help goals, tasks and milestones align with organizational strategy
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
MIS Executive
Shaping Cultures Pvt Ltd
Bengaluru
02.2016 - 09.2016
- Produced tables, pivot reports and charts for use in key decision-making processes
- Generated reports each month covering types of data
- Determined data retention parameters based on organizational requirements
- Tracked different types of metrics daily and organized for reporting purposes
Associate - B2B
Mantis Technologies Pvt Ltd (Travelyaari)
Bengaluru
08.2014 - 08.2015
- Managed customer relations through communication and helpful interactions
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Provided product price information to customers
- Greeted customers and offered assistance for increased customer satisfaction
- Engaged in friendly conversation with customer to better uncover individual needs
Customer Response Executive
Bates CHI & Sercon India Pvt Ltd
Bengaluru
05.2012 - 05.2014
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Education
SSLC -
NEENA ENGLISH HIGH SCHOOL
Bengaluru04.2012
Skills
- Operations Management
- Warehouse Operations
- Customer Service
- Sourcing - F&V; FMCG
- Client Database Management
- Accounting & Credit Management
- Cataloguing
- Labor Management
- Logistics Management
- Customer Support
- Risk Management
- Complaint Handling
- Escalation management
- Call Center Operations
- CRM Software
- Customer Relationship Management
- Inbound Customer Service
Languages
- ENGLISH
- KANNADA
- HINDI
- TAMIL
- TELUGU
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Timeline
Senior Care Specialist
Uniorbit Technologies Pvt Ltd (Uni Cards)
11.2023 - Current
Senior Executive - Supply Excellence + Ops + Credit Management
Saveo Health Tech Pvt Ltd
11.2021 - 05.2023
Sourcing Executive
EDLP Retail Solutions Pvt Ltd (Zaroor)
06.2020 - 03.2021
Senior Executive - Labor Management + LML + NPT
63 Ideas Infolabs Private Limited (Ninjacart)
11.2018 - 05.2020
Senior Operations Executive
247 Tow Services Pvt Ltd
09.2016 - 11.2018
MIS Executive
Shaping Cultures Pvt Ltd
02.2016 - 09.2016
Associate - B2B
Mantis Technologies Pvt Ltd (Travelyaari)
08.2014 - 08.2015
Customer Response Executive
Bates CHI & Sercon India Pvt Ltd
05.2012 - 05.2014
SSLC -
NEENA ENGLISH HIGH SCHOOL
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