Arjun Kannan

• Responsible for smooth day to day operations of the branch related activities through active coordination and execution of the core tasks i.e
• In-house bank management, clearing operations, cross selling of products across business verticals etc
• Attend clients inside the branch, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
• Guiding customers to the relevant transaction desk during high customer traffic scenarios during branch hours
• Receive cheques and cash for deposit, verify information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Handled client relationship management functions which included promoting enduring relationships with a diverse clientele
• Recommend strategies that clients can use to achieve their financial objectives, including specific recommendations in such areas as cash management, insurance coverage other than investment planning also to ensure a one-point relationship for the client Monitor bank vaults to ensure cash balances are correct
• Holds responsibility as the Branch Main Cash Vault and Security Documents Custodian (Drafts / Stationary/ Travelers' Cheques)
• Develop and provide training to new staff on Banking Operations and Use of latest technologies to improve client satisfaction
• Successfully probe and understand client needs & requirements in order to be able to effectively cross-sell products of the bank, collection of candid feedback, providing referrals to business.

Status: Currently pursuing