Arjun K V
Bengaluru
Summary
Results-driven Senior Associate in Customer Care with extensive experience at JC Penney. Adept at leading projects to enhance customer experience, collaborating with stakeholders on innovative solutions, and troubleshooting website and tool issues to ensure seamless service. Proven track record in team management and mentorship, having effectively guided teams in the absence of leadership and supported new joiners. Demonstrated ability to drive improvements and deliver high-quality customer service through strategic problem-solving and cross-functional collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SENIOR ASSOCIATE RETAIL OPERATION
JC Penney India
02.2023 - Current
- Works independently and maintains communication procedures, owns daily productivity reporting, and updates SOP documentation
- I drive projects to improve service delivery and customer satisfaction, encourage continuous improvement, and empower team members to address customer needs
- As an SME identifies opportunities to improve, flags trends in customer queries, and continually develops skills
- Provided guidance and support to fresh recruits, equipping them with necessary process skills.
Meero
Bangalore
04.2022 - 01.2023
- Company Overview: Meero is a photography company based in Paris, with the user working at their Bangalore office as a supervisor
- The role involves coordinating business communications between Paris and Bangalore, implementing quality improvements, and supervising booking calls
- Responsibilities also include providing feedback, with knowledge of data handling using Gsheets, Freshdesk, and Looker
- Meero is a photography company based in Paris, with the user working at their Bangalore office as a supervisor
DIGITAL INTERACTION ADVISOR
247.ai
12.2020 - 04.2022
- At 24.ai, I worked at Optus Telecommunication Australia Private Limited as a chat support agent handling customer requests and customized products
- Skilled in outbound calls, Salesforce CRM, sales tasks, team management, and serving as a subject matter expert
Education
BACHELOR OF ENGINEERING -
Manglore Institute of Technology and Engineering
01.2019
Pre-University -
Kendriya Vidyalaya No.2, Kasaragod
Kasaragod01.2015
High School -
Kendriya Vidyalaya No.2, Kasaragod
Kasaragod01.2013
Skills
- Interpersonal Skills
- Team Leadership
- Project Management
- Strategic Planning
- Customer-Focused Skills
- MS Office
Hobbies and Interests
- Writing and Story telling
- Cricket
- Cooking and trying new cuisine
- Keeping updated with current affairs
Languages
- English
- Hindi
- Malayalam
- Japanese
Accomplishments
- I was awarded the competency award and performer of the month multiple times.
- Part of the innovation committee where I got to share individual ideas and overview other ideas as well.
- Handled QA for new hires.
- Acting lead associate in the absence of lead associate.
Certification
- Leadership: How to Influence, Inspire and Impact as a Leader
- Microsoft Excel 2023 - From Beginner to Expert
- Six Sigma: Green Belt
Timeline
SENIOR ASSOCIATE RETAIL OPERATION
JC Penney India
02.2023 - Current
Meero
04.2022 - 01.2023
DIGITAL INTERACTION ADVISOR
247.ai
12.2020 - 04.2022
BACHELOR OF ENGINEERING -
Manglore Institute of Technology and Engineering
Pre-University -
Kendriya Vidyalaya No.2, Kasaragod
High School -
Kendriya Vidyalaya No.2, Kasaragod
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