Arjun Lalchandra Gupta
Navi Mumbai
Summary
To grow into a dedicated, result-oriented professional, contributing to organizational success while continuously enhancing my knowledge, communication skills, and leadership abilities. I aim to excel in my domain with a passion for innovation, challenges, and team collaboration.
Overview
12
12
years of professional experience
Work History
Deputy Manager (ASM)- Sales & Merchant Acquisition
Paytm (One97 Communications Pvt. Ltd.)
NAVI MUMBAI
04.2025 - Current
- Handling 4 team leaders and 60 sales executives.
- Relationship Management: Build strong ties with merchants, distributors.
- Market Growth: Expand market share, identify new opportunities, and develop strategies to counter competition.
- Merchant Acquisition: Onboard new merchants, especially in the unorganized retail sector, and ensure high-quality, compliant onboarding (KYC, documentation).
- Sales & Distribution: Drive adoption of Paytm's various payment and financial products (QR, Soundbox, EDC/POS, Merchant Loans, Gold SIP) in an assigned territory.
- Team Leadership: Recruit, train, mentor, and manage a team of sales executives (FSEs, TLs) to hit targets.
- Merchant acquisition and sales growth.
- Team handling and performance monitoring.
- Relationship and account management.
- Market expansion and revenue enhancement.
- Improving team productivity
- Merchant retention and revenue per merchant optimization.
- Performance reviews provide salutary feedback to foster employee development and motivation.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided guidance and support to team members to help them achieve their target.
- New hiring and training of new employees.
- Managed merchant inquiries and provided support for payment issues and disputes.
- Analyzed market trends to identify new opportunities for competitor merchants.
- Weekly review, team-wise. and motivate for the next weak.
Assistant Manager Team lead-Sales & Services (EDC)
Paytm (One97 Communications Pvt. Ltd.)
Navi Mumbai
08.2020 - 03.2025
- Led a team of more than 15 field executives.
- Handled direct sales operations.
- Generated daily leads for EDC, shop insurance, reactivation, and loan (landing) visits.
- Conducted training sessions and resolved team queries.
- Assisted management with hiring and onboarding.
- Ensured quality checks and process compliance.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Planned and led team meetings to review business results and communicate
- Team Management: Recruit, train, motivate, and manage a team of sales executives (FSEs) or customer service representatives (CSRs).
- Sales & Market Growth: Drive sales of Paytm products (QR, Soundbox, financial services) in a specific geographic area, expand market share, and deploy products.
- Performance Monitoring: Track team KPIs, report on metrics, conduct audits, and implement action plans to meet targets.
- Customer & Quality Focus: Ensure high customer satisfaction, collect market feedback, and maintain quality standards.
- Strategy & Reporting: Develop communication plans, analyze market trends, and report to management.
Senior Sales Manager
Paytm Services Pvt. Ltd.
Navi mumbai
11.2018 - 07.2020
- Managed client relationships to drive business growth and retention.
- Lead Generation: Plan and execute market visits to find new merchants and business opportunities.
- Merchant Onboarding: Sign up retailers and businesses onto the Paytm platform, educating them on usage.
- Product Deployment: Install devices (Sound Box, EDC machines), and explain their benefits and best practices.
- Sales Targets: Achieve goals for various payment and financial products (QR, Sound Box, Insurance, Loans).
- Customer Retention: Revisit inactive merchants, resolve queries, and ensure high satisfaction to boost retention and sales.
ISP Team Lead - Sales & Services
Vodafone Pvt. Ltd.
Thane Zone
04.2017 - 10.2018
- Led a team of 20 members.
- Generated sales for 3G and 4G services.
- Conducted training, meetings, and performance reviews.
- Ensured excellent customer service and issue resolution.
- Delivered reports on team performance and sales achievements.
- Assisted in hiring and onboarding.
DSE (Direct Sales Executive)
Vodafone Pvt. Ltd.
05.2014 - 03.2017
- Generated sales leads.
- Conducted customer outreach activities.
- Resolved customer queries with effective solutions.
Education
MBA - Marketing Management
Pune University
08-2024
Bachelor of Arts -
UPRTOU
12-2018
Associate of Arts -
UP Board
06-2014
Associate of Science -
UP Board
06-2012
Skills
- Client Relationship Management
- Team Leadership & Mentoring
- Sales Strategy & Execution
- Negotiation & Decision-Making
- Problem Solving
- Presentation & Communication
- Positive Attitude & Professionalism
- Operations & Process Management
Disclaimer
I hereby declare that all the information provided above is true and correct to the best of my knowledge
Personal Information
Date of birth: 05/05/1998
Languages
- Hindi
- Marathi
- English
Timeline
Deputy Manager (ASM)- Sales & Merchant Acquisition
Paytm (One97 Communications Pvt. Ltd.)
04.2025 - Current
Assistant Manager Team lead-Sales & Services (EDC)
Paytm (One97 Communications Pvt. Ltd.)
08.2020 - 03.2025
Senior Sales Manager
Paytm Services Pvt. Ltd.
11.2018 - 07.2020
ISP Team Lead - Sales & Services
Vodafone Pvt. Ltd.
04.2017 - 10.2018
DSE (Direct Sales Executive)
Vodafone Pvt. Ltd.
05.2014 - 03.2017
MBA - Marketing Management
Pune University
Bachelor of Arts -
UPRTOU
Associate of Arts -
UP Board
Associate of Science -
UP Board