Arjun L G
Mysuru
Summary
Detail-oriented System Engineer with 2 years of experience in Oracle Retail Application and Production Support. Expertise in incident management, root cause analysis, SQL validation, and middleware monitoring. Proven ability to troubleshoot production issues and ensure SLA compliance, supporting critical retail operations in a 24/7 environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
System Engineer
Tata Consultancy Services (TCS)
Bengaluru
07.2024 - Current
- Provide production and application support for Oracle Retail Suite applications including RMS, RPM, ReIM, ReSA, SIOCS, and RIB.
- Support mission-critical retail applications in a 24x7 production environment.
- Monitored and managed high-volume batch processing workflows, ensuring timely completion and reliability.
- Supported and monitored 1,000+ daily batch jobs across Oracle Retail production environments.
- Support merchandising, pricing, invoice matching, sales audit, inventory management, and integration processes.
- Monitor RIB message flows and middleware integrations.
- Perform SQL-based data validation, backend verification, and transaction analysis.
- Investigated batch failures and integration issues through log analysis, facilitating swift resolution of production incidents.
- Contributed to faster incident resolution through proactive monitoring and SQL validation.
- Executed incident triaging and impact assessment, restoring services efficiently to minimize downtime.
- Participate in deployment validation, sanity testing, release verification, and post-implementation monitoring.
- Perform RCA for recurring operational issues and collaborate with cross-functional teams.
- Utilize ServiceNow for incident tracking, change management, and service requests.
Education
Integrated Master of Computer Applications -
Amrita Vishwa Vidyapeetham
Mysuru06-2024
Skills
- Oracle Retail: Inventory Management
- Azure Data Factory
- Microsoft Power BI
- RPM application support
- ReIM application support
- ReSA application support
- SIOCS application support
- RIB application support
- SQL development
- Database management
- Java
- HTML
- CSS
Certification
- Java Programming Certification – Unschool
- Python Automation Testing – Udemy
- Azure Data Factory - Udemy
- Power BI - Udemy
- HTML5 & CSS3 Certification
Accomplishments
- Supported and monitored 1,000+ daily batch jobs across Oracle Retail production environments.
- Successfully supported Oracle Retail applications including RMS, RPM, ReIM, ReSA, SIOCS, and RIB.
- Contributed to faster incident resolution through proactive monitoring and SQL validation.
- Participated in deployment validation and production stabilization activities.
Projects
IoT Operated Robotized Multipurpose Tractor for Smart Farming, Designed and developed an IoT-enabled robotic farming solution., Integrated sensors for temperature, humidity, and soil moisture monitoring., Focused on automation, resource optimization, and sustainable farming.
Achievements Extracurricular
- Represented Mysore District in KSCA cricket tournaments on multiple occasions.
- Secured State Rank 438 and National Rank 1349 in NSIT.
- Participated in State-Level Dasara Half Marathon (21 KM).
Timeline
System Engineer
Tata Consultancy Services (TCS)
07.2024 - Current
Integrated Master of Computer Applications -
Amrita Vishwa Vidyapeetham