Arjun M
Analyst III Infrastructure Services
Tirupur
Summary
IT Operations Analyst with 3+ years of experience in enterprise infrastructure Strong in incident management, SLA-driven operations, system deployment and
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Analyst III Infrastructure Services
DXC Technology
Bengaluru, India (Remote)
08.2022 - Current
- Installation, configuration, and troubleshooting of hardware, operating systems, and enterprise applications to ensure seamless operations.
Managed Active Directory accounts, resolving user access, and authentication issues efficiently.
Supported Citrix environments, enabling reliable and uninterrupted remote access.
Provided support for Mainframe, SAP, B2B, ARCA, and GASS applications, ensuring business continuity.
Delivered Microsoft 365 support, including Outlook, Teams, SharePoint, and OneDrive.
Escalated critical incidents to the appropriate teams for rapid resolution.
I followed ILC processes for incident, problem, and change management to maintain compliance.
Maintained effective communication, and minimized downtime through timely issue resolution. - Spearheaded the analysis of system performance, driving optimizations that enhanced service delivery.
- Developed and maintained comprehensive documentation for infrastructure processes, improving knowledge management.
- Collaborated with cross-functional teams to implement innovative solutions, elevating operational efficiency and effectiveness.
- Facilitated training sessions for junior analysts, enhancing team capabilities and fostering professional growth.
- Monitored infrastructure systems for performance issues, ensuring prompt resolution and minimal service disruption.
- Supported project management efforts by coordinating resources and timelines, contributing to successful project delivery.
- Led the migration project independently.
Accounts Receivable Associate(voice)
Medusind solutions
Coimbatore, India
02.2021 - 08.2022
- Benefit Eligibility Verification on dental claims.
- Managed and reconciled accounts receivable transactions, ensuring accuracy and compliance with financial standards.
- Collaborated with cross-functional teams to streamline billing processes, enhancing operational efficiency and reducing discrepancies.
- Implemented payment tracking systems, improving cash flow management and expediting collections processes.
- Developed and maintained relationships with clients to resolve billing inquiries and disputes promptly.
- Trained and mentored junior staff on best practices in accounts receivable procedures to enhance team performance.
- Conducted regular audits of financial records, ensuring adherence to compliance regulations and internal controls.
- Trained new team members on accounts receivable processes and best practices, contributing to a cohesive work environment.
Credit Processing Associate
ICICI Bank
07.2019 - 01.2020
- To understand and implement credit policies, monitor and analyze credit data, interact with customers to verify and collect credit information.
Credit Processing Associate
Yes Bank
11.2018 - 07.2019
- To understand and implement credit policies, monitor and analyze credit data, interact with customers to verify and collect credit information.
Process Executive
Cognizant Technology Solutions
09.2017 - 10.2018
- Assisted with CoreLogic processes in daily operations.
- Created and updated process documentation to ensure compliance and consistency across workflows.
- Collaborated with cross-functional teams to implement streamlined procedures, significantly reducing turnaround times.
- Developed and maintained process documentation to ensure compliance and consistency across workflows.
- Trained new team members on best practices, promoting continuous improvement, and knowledge sharing.
Education
B.com - IT
GRD College of Science
Coimbatore, India01-2017
HSC - Commerce
Nanjappa Matriculation Higher Secondary School
Tirupur, India01-2014
Skills
Incident management
Application troubleshooting
Business application support
SAP support
Active Directory management
Virtual desktop support
Microsoft 365
Operating system configuration
Performance analysis
Migration leadership
Problem solving
Client communication
Accomplishments
- Achieved Unicorn award for completing tasks with accuracy and efficiency.
- Achieved Extra miler award through effectively helping with open volume management.
- Achieved Quarterly champ award for customer service.
- Received Best Employee for the year 2017-2018 on cognizant Technology Solutions.
DECLARATION
I hear by declare the above information is true to the best of my knowledge.
PERSONAL PROFILE
- Date of Birth : 01/02/1997
- Marital Status : Not married
- Nationality : Indian
- Known Languages : English, Tamil, Malayalam
Timeline
Analyst III Infrastructure Services
DXC Technology
08.2022 - Current
Accounts Receivable Associate(voice)
Medusind solutions
02.2021 - 08.2022
Credit Processing Associate
ICICI Bank
07.2019 - 01.2020
Credit Processing Associate
Yes Bank
11.2018 - 07.2019
Process Executive
Cognizant Technology Solutions
09.2017 - 10.2018
B.com - IT
GRD College of Science
HSC - Commerce
Nanjappa Matriculation Higher Secondary School