Arjun Madhu
Kochi
Summary
Dynamic Business Development Consultant with a proven track record at HTIC Global, enhancing sales revenue through strategic planning and exceptional negotiation skills. Excelled in B2B and B2C environments, leveraging expertise in CRM management and data analytics. Demonstrated strong leadership in vendor management and customer relationship excellence, driving significant process improvements and efficiency gains.
Overview
8
8
years of professional experience
Work History
Business Development Consultant
HTIC Global
03.2024 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Increased overall revenue in sales through effective salesmanship and great negotiation skills
- Lead Generation
- Closing Deals
- Excellent communicator, fostering collaboration and clear conveyance of ideas
B2B Sales Consultant
Zarnik
01.2017 - 01.2019
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Handle stock exceptions by carrying out various instant messaging procedures and keeping all necessary parts in order to meet process objectives
- Lead Generation
- Maintain the procedure on a regular basis to guarantee the ideal amount of inventory at every item location
- Accountability for regularly summaries and leader meetings
- Proficient in end-to-end understanding of eCommerce operations for streamlined processes
- Skilled in extracting insights and presenting findings through comprehensive reports
- Effectively adapts to changes in workload by reorganizing responsibilities and priorities, even if it involves a rotating schedule to address the demands
- Good knowledge of Microsoft Excel, Word, and PowerPoint, enhancing productivity and communication
- Proven ability in effective task management and completion
- Equipped with strong problem-solving skills, implementing effective solutions
- Capable of multitasking with high accuracy and attention to detail
- Excellent communicator, fostering collaboration and clear conveyance of ideas
- Met with current clients to assess needs and develop improvement plans.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Warehouse Administrative Assistant
BlueDart Express Ltd
01.2019 - Current
- Monitored import and export of goods, adhering to compliance standards
- Planned and scheduled timely fleet inspections, equipment testing, and regular warehouse maintenance
- Ship and fulfil customer orders in Inventory system, inputting appropriate tracking numbers and links
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy
- Liaise with customers, suppliers, and transport companies as and when required in a timely manner
- Exhibit the skill to cooperate with colleagues and promote an inclusive setting
- Assist with warehouse sales, including working weekends where required, bump in and bump out
Education
Master of Business Administration - HR & Logistics
Nehru College of Management
Coimbatore, Tamil Nadu01.2022
Diploma in Logistics and Shipping Management - undefined
Government Polytechnic College
Ernakulam, Kerala01.2018
Bachelor of Business Administration - undefined
KMM College of Arts & Science
Ernakulam, Kerala01.2017
Skills
- Tally ERP
- MS Office
- Quality Assurance
- Customs documentation
- Supply chain solutions
- Data management and interpretation
- Strategic planning
- Negotiation
- Conflict resolution
- Good leadership skills
- Excellent communication
- Good analytical skills
- Good presentation skills
- Time Management
- Strong Problem-solving skills
- Resilient
- Assertive
- Optimistic
- Open to change
- B2B background
- B2C experience
- CRM management
Languages
English
Malayalam
Tamil
Hindi
Extra-Curricular Activities
Co-Ordinator in organizing committee of NEHRU INTERNATIONAL CONFERENCE ON MANAGEMENT AND TECHNOLOGY (NICOMT-22) Co-Ordinated different activities at School and College level
Organizationalstudy
- Study on the effect of work environment on job satisfaction, Apollo Tyers Limited, Ernakulam, Kerala
- Understanding the creditworthiness of Axis Bank Ltd Using Credit Analysis Techniques, Axis Bank Limited
- Study on employee satisfaction, H.M.T Limited, Ernakulam, Kerala
Timeline
Business Development Consultant
HTIC Global
03.2024 - Current
Warehouse Administrative Assistant
BlueDart Express Ltd
01.2019 - Current
B2B Sales Consultant
Zarnik
01.2017 - 01.2019
Diploma in Logistics and Shipping Management - undefined
Government Polytechnic College
Bachelor of Business Administration - undefined
KMM College of Arts & Science
Master of Business Administration - HR & Logistics
Nehru College of Management
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