Arjun Menon
Coimbatore
Summary
Dynamic professional with a proven track record at Mitratech and Amazon, excelling in relationship building and attention to detail. Expert in driving product development through comprehensive market insights and enhancing operational performance. Successfully delivered superior customer support while leveraging skills in report preparation and new teller training. Aiming to further advance expertise in strategic product innovation and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Law Firm Services Associate
Mitratech
09.2024 - Current
- Respond to support calls and resolve support tickets, providing superior customer support, and timely solutions.
- Perform a variety of data-entry tasks, and offer operational support to clients and team members.
- Research and obtain additional information for incomplete client entries to ensure accuracy.
- Maintain and update client information, ensuring all records are current and reliable.
- Relay important updates and information to relevant stakeholders and team members.
- Schedule and conduct quality control checks, ensuring compliance with standards.
- Address escalated client issues and end-user concerns, ensuring they are resolved promptly and professionally.
- Assist with coordinating various tasks, such as timekeeping, data entry, and inbox management, supporting the team’s workflow.
- Maintain a comprehensive understanding of Quovant services, and effectively communicate this knowledge to clients.
Subject Matter Expert
Amazon
Coimbatore
04.2019 - 08.2024
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Drafted technical documents, such as user manuals and training materials, to ensure accuracy of content.
- Conducted market research and analysis to identify industry trends and customer requirements.
Education
Master of Computer Applications - Computer Applications Development
Sri Krishna College of Engineering And Technology
03-2018
Bachelor of Science - Computer Technology
VLB Janakiammal College Of Arts & Science
04-2015
Skills
- Preparing reports
- Relationship building
- Order fulfillment
- Performance improvement
- New teller training
- Attention to detail
Certification
- Certified Salesforce Administrator
Timeline
Law Firm Services Associate
Mitratech
09.2024 - Current
Subject Matter Expert
Amazon
04.2019 - 08.2024
- Certified Salesforce Administrator
Master of Computer Applications - Computer Applications Development
Sri Krishna College of Engineering And Technology
Bachelor of Science - Computer Technology
VLB Janakiammal College Of Arts & Science
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