Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Arjun Menon

Arjun Menon

Quality Analyst Lead
Mumbai,MH

Summary

Dynamic Quality Analyst Lead with a proven track record at Neebal Technologies, excelling in test case design and project management. Spearheaded initiatives that reduced recurring defects and enhanced user satisfaction. Adept at fostering collaboration and continuous improvement, leveraging strong analytical skills to drive impactful quality assurance strategies.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Analyst Lead

Neebal Technologies
07.2015 - Current
  • Collaborated with cross-functional teams to identify risks and provide recommendations for mitigation strategies.
  • Kept abreast of emerging trends in software quality assurance, incorporating new methodologies as appropriate into existing processes.
  • Facilitated knowledge sharing among team members by organizing regular training sessions and presentations on relevant topics.
  • Managed multiple projects simultaneously, prioritizing tasks based on business impact and deadlines.
  • Analyzed root causes of recurring issues, implementing preventive measures to reduce future occurrences.
  • Led a team of Quality Analysts, fostering a collaborative environment that encouraged continuous improvement and skill development.

Quality Analyst

CSism Technologies
11.2014 - 07.2015
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Analyzed quality and performance data to support operational decision-making.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Enhanced user satisfaction by tailoring testing approaches to focus on key functionalities and performance indicators.

IT Executive

5asec
03.2014 - 11.2014
  • Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Developed innovative software applications that enhanced user experience and drove business growth.

Sr. System Practitioner

IBM
12.2010 - 02.2014
  • Reduced downtimes for telecommunications systems through proactive monitoring and maintenance efforts.
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Supported operations teams by providing timely and accurate information on server availability.
  • Optimized resource utilization, analyzing historical data to forecast future issues accurately.
  • Participated in cross-departmental meetings to align workforce management objectives with overall business goals, fostering a cohesive organizational strategy by providing trainings to respective members.

Education

Bachelor of Science - Computer Science

VIVA College
Virar, India
03-2011

HSC - Science

New English Junior College
Vasai, India
02-2007

SSC -

St. Augustine's
Vasai, India
03-2005

Skills

Test case design

Certification

ISTQB Foundation

Timeline

ISTQB Foundation

03-2021

Quality Analyst Lead

Neebal Technologies
07.2015 - Current

Quality Analyst

CSism Technologies
11.2014 - 07.2015

IT Executive

5asec
03.2014 - 11.2014

Sr. System Practitioner

IBM
12.2010 - 02.2014

Bachelor of Science - Computer Science

VIVA College

HSC - Science

New English Junior College

SSC -

St. Augustine's

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Arjun MenonQuality Analyst Lead