Arjun Mishra
Business Manager
Kanpur
Summary
A well rounded experience of Sales in Telecom (Postpaid,Prepaid,Rural & Urban Sales).
Worked across urban and rural geographies and in different states.
Played pivotal role in network expansion.
Done crucial launch activities for successful revenue generation.
Acquired sound knowledge on network know how.
First district to roll out 5G operations in India.
Overview
21
21
years of professional experience
7
7
Certificates
Work History
ZBM
Bharti Airtel Ltd
04.2021 - Current
- Reporting to Sales Head
- Team Size: 5 ZSM
- Districts 8
- Business Size: 110 Crores
- Handling: Prepaid business of Varanasi Zone.
- Handling 5 ZSM, 37 TSM’s & 66 channel partners across the Zone engaged in prepaid business.
- Responsibilities: Distribution Health Check, Manpower Right Sizing at every channel partner, Rural expansion & reach strengthening, 5G launch in Urban & Rural, New Product Establishment, Distributor Profitability, Network Roll Out, Broadband business, DTH business, Payments Bank, Enabling Digital tools utilization, Complete accountability of Stock, Base Growth, 4G Bundle Base Growth, Winning in 4G space, Win vs competition on Stock, New Site Extraction, PLI, Digital WOW, 5G Launch.
- Achievements: Won Rural Acceleration Program , Runner Up Zone in H1 One Airtel business, Best Zone for Q’3 & Q’4 FY 2024-25, Nationally Best Zone in wifi business Q’3 2024-25.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Developed and maintained positive relationships with clients in assigned sales territories.
ZBM
Bharti Airtel Ltd
09.2019 - 04.2021
- Reporting to Sales Head
- Team Size: 4 ZSM
- Districts 9
- Business Size: 12 Crores
- Handling: Prepaid business of Jabalpur Zone.
- Handling 4 ZSM, 23 TSM’s & 98 channel partners across the Zone engaged in prepaid business.
- Responsibilities: Complete accountability of Base Growth, 4G Bundle Base Growth, Coaching Of Team, Guiding Distributor for higher market expansion, Ensuring stock norms Winning in 4G space, Win vs competition on Stock, Project Arjun, Parmanu & Low Revenue Site Performance.
- Achievements: Runner Up Zone In West Hub (H2) in Airtel Pratinidhi, Winner Zone In West Hub (H2) in Airtel Payments Bank.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
ZSM Prepaid
Bharti Airtel Ltd
01.2017 - 09.2019
- Reporting to ZBM
- Team Size: 6 Territory Managers
- Business Size: 4 Crores
- Handling: Prepaid business of Varanasi District.
- Handling 22 channel partners across the district engaged in prepaid business.
- Responsibilities: Complete accountability of Base Growth, Data Growth & Mou (Minutes Of Usage), Driving and motivating the team to achieve AOP, To guide the channel in order to achieve market share profitability & ensure our CMS growth at channel end.
- Achievements: 1. Won UPE ka Arjun Contest for 10 months. 2. Ashwamedha won 6 times. 3. Maximum stock gain across the circle. 4. Best ZSM of the Year Award
ZSM Prepaid
Bharti Airtel Ltd
10.2013 - 01.2017
- Reporting to ZBM
- Team Size: 7 Territory Managers
- Business Size: 8 Crores
- Handling: Prepaid business of Kanpur Nagar.
- Handling 22 channel partners across the district engaged in prepaid business.
- Responsibilities: Complete accountability of Base Growth, Data Growth & Mou (Minutes Of Usage), Driving and motivating the team to achieve AOP, To guide the channel in order to achieve market share profitability & ensure our CMS growth at channel end.
- Achievements: Highest 3G data growth across the circle in FY’2015-16, Partnering with network team to roll out 3G at the places of utmost desire, Consolidation of distribution at City level, CMS growth at DHQ level in FY’2014-15.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
ZSM Prepaid
Bharti Airtel Ltd
06.2012 - 09.2013
- Reporting to ZBM
- Team Size: 8 Territory Managers
- Business Size: 6.6 Crores
- Handling: Two Districts:- Barabanki & Behraich, 14 Channel partners engaged in prepaid business.
- Responsibilities: Responsible for delivering quality acquisitions & gunning for RMS share, Training of team mates & appointment of new channels as per the norms, Maintaining the distribution norms & made expansion way forward, Adherence of companies policy towards change in FTA policy.
- Achievements: Successful in channel expansion across two district, Prepaid business grown by 8% on MOM basis, Customer share gain by 1% in Behraich & 1.2 % in Barabanki, Won Acquisition contest for 4 consecutive months starting June’13.
ZSM Prepaid
Bharti Airtel Ltd
06.2011 - 06.2012
- Reporting to ZBM
- Team Size: 5 Territory Managers
- Business Size: 8 Crores
- Handling: Taking care of all the urban locations of Bareilly Zone, 23 Channel partners across the zone.
- Responsibilities: Achievement of budgeted AOP MOM (Gross Additions /Revenue/LSO/SSO), Driving and motivating the team to achieve the AOP including both top line and bottom line targets, Raising The Data Selling O/l Count, Monitoring & Assuring The Achievement Of REI Scores, Implementation of all processes interfacing the vertical – Sales /HR, Engaged With CF Team For The Better Orientation Within Zone & Timely Output.
- Achievements: Achieved No 1 position in 3G dongle sales across UP West in 2011-12, Successfully rolled out separate channels for 3G Dongle across the zone & hence getting maximum data growth, Discipline made at the channels whose margin was cut short post falling in Urban category, Got 2 men in panel for next role.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
ZSM Prepaid
Bharti Airtel Ltd
06.2010 - 06.2011
- Reporting to ZBM
- Team Size: 5 Territory Managers
- Handling: Two Districts Udham Singh Nagar & Pilibhit, Prepaid business across the districts.
- Responsibilities: Achievement of budgeted AOP MOM (Gross Additions /Revenue/LSO/SSO), Driving and motivating the team to achieve the AOP including both top line and bottom line targets, Implementation of all processes interfacing the vertical – Sales /HR.
- Achievements: Highest CMS & SOGA growth across two districts during the FY’2010-11, Ranked No1 in Lakshya (Won Handicam), Added on with the responsibility of one more district namely Champawat, Maximum net adds from GB Pant University during the time of admission.
Territory Sales Manager
Bharti Airtel Ltd.
03.2007 - 06.2010
- Reporting to ZSM
- Team Structure: Channel Partners & FSE
- Handling: Channel partners in Kanpur Zone, Taken care of channels at Akbarpur, Roora, Jhinjhak, Sikandra (Kanpur Dehat), Unnao, Safipur, Bangarmau, Bhagwant Nagar (Unnao), Kanpur City.
- Responsibilities: Manage the Distribution Channel, Achievement of budgeted AOP MOM (Gross Additions /Revenue/URO/UAO), Ensuring budgeted head count at all times, Training & certification of the FSE,FOS,MIS,Spoke,ASC, Implementation of all processes interfacing the vertical – Sales /HR, Ensure smooth and efficient inventory management of Stock & also sim cards issued to personnel, Target setting, review and recruitment of Sales Executives and Merchandisers.
- Achievements: Highest Acquisition(%) In entire Zone for FY’2008-09, Won Bangkok Trip In FY’2007-08, Exceptional Contributor for FY’2007-08, Promoted as Zonal Sales Manager in June’10, Planned the initiative of “Visibility Day” successfully.
Territory Sales Manager
Bharti Airtel Ltd.
10.2006 - 03.2007
- Handling: DST & Corporate Vertical Of Varanasi (Post Paid).
- Responsibilities: Manage the strike vertical for the zone, Achievement of budgeted AOP MOM (Gross Additions /FBC), Ensuring budgeted head count at all times, Training & certification of the personnel on board, Providing enough insight to the skill development of the team members.
- Achievements: Successful in cracking big corporate accounts like Chetmani Jeweller & Sun Beams, Increased the sales of post paid nos from 120 to 350 on MOM basis.
Territory Sales Manager
Bharti Airtel Ltd.
06.2006 - 09.2006
- Handling: FWP (Fixed Wireless Phone) vertical for Kanpur Zone.
- Responsibilities: Looking after the FBA’s staff and upgrading their product knowledge, Target setting, review and recruitment of sales officers, Designing and managing the sales activities, Getting all the software’s installed timely and ensuring the end to end model at the respective FBA, Ensure smooth and efficient inventory management of receipt books & also FWP machines issued to the FBA.
- Achievements: Highest nos.of FWP sold in entire circle, Successful in getting bill plan same for FWP users as in postpaid.
Team Leader DST
Team Lease
02.2006 - 05.2006
- Handling the team of 10 sales officers.
- Looking after the responsibility of SME connections.
- Managing the team and preventing the attrition of the FOS.
Sales Officer DST
Team Lease
05.2005 - 01.2006
- Direct Sales of Post-paid connections.
- Handling the responsibility of SME connections.
Sales Associate
Phonex India Telecom
12.2004 - 04.2005
- Company Overview: Indian Liaison Of Century Telecom Taiwan
- Handling: Developed Dealer & Distribution Network.
- Conducted promotional activities to boost up sales.
- Indian Liaison Of Century Telecom Taiwan
Education
MBA - Marketing
College Of Management Studies
Kanpur 04.2001 -
Bachelor of Science - Mathematics & Physics
Christ Church College
Kanpur 04.2001 -
Intermediate Certificate - Science
DMU Inter College
Kanpur 04.2001 -
High School -
St. Aloysius High School
Kanpur 04.2001 -
Skills
Collaborative teamwork
Service excellence
Proficient in computer applications
Supportive interpersonal skills
Analytical problem-solving
Team coordination
Versatile in dynamic environments
Multitasking
Dependable and responsible
Organization and time management
Effective team management
Accomplishments
Promoted as Team Leader in 18 months.
Won Trip To Thailand in 2007
Promoted as TSM in 2006
Became ZSM in 2010
Zonal Business Manager In 2019
Certification
Communicating In Times Of Change
Timeline
ZBM
Bharti Airtel Ltd
04.2021 - Current
ZBM
Bharti Airtel Ltd
09.2019 - 04.2021
ZSM Prepaid
Bharti Airtel Ltd
01.2017 - 09.2019
ZSM Prepaid
Bharti Airtel Ltd
10.2013 - 01.2017
ZSM Prepaid
Bharti Airtel Ltd
06.2012 - 09.2013
ZSM Prepaid
Bharti Airtel Ltd
06.2011 - 06.2012
ZSM Prepaid
Bharti Airtel Ltd
06.2010 - 06.2011
Territory Sales Manager
Bharti Airtel Ltd.
03.2007 - 06.2010
Territory Sales Manager
Bharti Airtel Ltd.
10.2006 - 03.2007
Territory Sales Manager
Bharti Airtel Ltd.
06.2006 - 09.2006
Team Leader DST
Team Lease
02.2006 - 05.2006
Sales Officer DST
Team Lease
05.2005 - 01.2006
Sales Associate
Phonex India Telecom
12.2004 - 04.2005
MBA - Marketing
College Of Management Studies
04.2001 -
Bachelor of Science - Mathematics & Physics
Christ Church College
04.2001 -
Intermediate Certificate - Science
DMU Inter College
04.2001 -
High School -
St. Aloysius High School
04.2001 -
Awards
- Promoted as a Team Leader in 8 Months
- Won Trip to Bangkok in 2007
- Promoted as TSM in 2006
- Promoted as ZSM in 2010
- 2 Of my TSM’s were promoted as ZSM in 2015
- Obtained stipend from Bharati-Airtel Ltd. in summer training for good work
- Qualified the Airtel sales University program successfully
- Best data award for FY 2012-13
- Won acquisition award for 6 times in FY 2013-14
- Highest data growth in FY 2015-16 across the circle
- Successfully completed Future Leadership Programme from IIM Ahmedabad 2019
- Won 2 Outbound trip in FY – 2023-24
Training Programs
- 2 months, To Analyze the growth in mobile sector for the FY 2005-06, Dissertation Report, Kanpur
- 2 months, The study of factors influencing consumer in choosing mobile operator in Kanpur, Summer Training Report, Airtel
Awards
- Promoted as a Team Leader in 8 Months
- Won Trip to Bangkok in 2007
- Promoted as TSM in 2006
- Promoted as ZSM in 2010
- 2 Of my TSM’s were promoted as ZSM in 2015
- Obtained stipend from Bharati-Airtel Ltd. in summer training for good work
- Qualified the Airtel sales University program successfully
- Best data award for FY 2012-13
- Won acquisition award for 6 times in FY 2013-14
- Highest data growth in FY 2015-16 across the circle
- Successfully completed Future Leadership Programme from IIM Ahmedabad 2019
- Won 2 Outbound trip in FY – 2023-24
Personal Information
Date of Birth: 02/05/83
Training Programs
- 2 months, To Analyze the growth in mobile sector for the FY 2005-06, Dissertation Report, Kanpur
- 2 months, The study of factors influencing consumer in choosing mobile operator in Kanpur, Summer Training Report, Airtel