Arjun Pahwa
Delhi
Summary
Dynamic professional with a proven track record at Telus International Europe, excelling in Content Moderation, Google Ads Expert Rater, and BDR & Customer Support Specialist evaluation. Reducing processing time by 20%, enhancing efficiency. Implemented process improvements and upsell strategies, resulting in a 15% increase in sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Content Moderator
Telus International Europe
Sofia
05.2024 - 10.2024
- Company Overview: A company specializing in providing solutions for various sectors including content moderation
- Moderated user-generated content across German-speaking markets, ensuring compliance with community standards and regulations
- Analyzed trends in flagged content, recommending policy updates to improve platform safety
- A company specializing in providing solutions for various sectors including content moderation
Google Ads AI Expert Rater
Telus International Europe
Sofia
01.2024 - 05.2024
- Company Overview: A company specializing in providing solutions for various sectors including advertisement evaluation
- Evaluated and optimized Google Ads for relevance, quality, and accuracy using the AI – Google Bard – Google Gemini
- Provided actionable feedback to improve ad algorithms, contributing to an enhanced user experience
- A company specializing in providing solutions for various sectors including advertisement evaluation
Customer Service and Business Specialist - Google Store/Google Play/ Google Pay
Telus International Europe
Sofia
05.2023 - 01.2024
- Company Overview: A company specializing in customer service for Google products
- Assisted customers with subscription management, refunds, account troubleshooting, and technical issues, achieving a high resolution rate
- Collaborated with internal teams to escalate and resolve complex cases, ensuring timely and accurate solutions
- A company specializing in customer service for Google products
Business Development Representative
Sports_Tech Brands Holding GmbH
New Delhi
03.2022 - 03.2023
- Company Overview: A company focusing on customer support and technical solutions
- Delivered exceptional customer support for technical and product-related queries
- Resolved 95% of customer issues on first contact, improving satisfaction scores
- A company focusing on customer support and technical solutions
Volunteer Nurse
Heim gGmbH
Chemnitz
05.2020 - 01.2022
- Company Overview: A healthcare provider specializing in patient care
- Provided compassionate care to patients, ensuring their safety and comfort
- Communicated patient needs and conditions to supervising medical staff, contributing to improved care outcomes
- A healthcare provider specializing in patient care
Education
Bachelor of Commerce -
School of Open Learning, University of Delhi
New Delhi, India10.2020
Skills
- Risk Assessment and Mitigation
- Quality assurance
- Sales and upselling strategies
- Quality control analysis
- Customer service
Accomplishments
- Successfully enhanced customer satisfaction and retention by resolving technical issues by 96%.
- Consistently met and exceeded performance targets in customer support and content moderation roles, demonstrating a results-driven approach.
- Improved process efficiency 91% by recommending solutions to streamline workflows and response times.
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
German
Advanced (C1)
C1
Bulgarian
Beginner
A1
Certification
I have successfully completed the DSH 1 exam from Hochschule Mittweida, Germany, demonstrating my proficiency in academic German and my ability to navigate complex linguistic and cultural contexts with ease.
Timeline
Content Moderator
Telus International Europe
05.2024 - 10.2024
Google Ads AI Expert Rater
Telus International Europe
01.2024 - 05.2024
Customer Service and Business Specialist - Google Store/Google Play/ Google Pay
Telus International Europe
05.2023 - 01.2024
Business Development Representative
Sports_Tech Brands Holding GmbH
03.2022 - 03.2023
Volunteer Nurse
Heim gGmbH
05.2020 - 01.2022
Bachelor of Commerce -
School of Open Learning, University of Delhi
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