Arjun Pal

Work History

COMPLIANCE OFFICER

Dawntech Electronics ( Salarpuria Sattva )

2022.04 - Current

Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
Managed practical action plans to respond to audit discoveries and compliance violations.
Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Commencing contracts and agreements for Amazon Basics, negotiating commercial and financial terms, risks and obligations before execution of the documentation
Custody & safekeeping of all original business documentation (contracts & agreements)- ensuring compliance with legal and statutory requirements in all countries where company has its operations
Attending all the legal or show cause notices and taking suitable actions.- establishing contacts and network with external lawyers / specialists for litigation and opinion.- ensuring Statutory & Secretarial compliances such as record keeping, minutes, filing of returns, managing board meetings etc.
Managed and carried out Trade Compliance - managing Import & Logistics, adhered to documents requirement by the government requirement. Coordinated with vendors and logistics team to reduce the damage for the products in transition.
Managed a team, creating processes and ways of working to ensure adherence to customer's sourcing requirements, to follow company policy & guidelines, local and international laws & government regulations.
Lead team for managing sourcing infrastructure (factories, suppliers, sub-contractors, sampling units etc.) on various aspects of Social & Ethical compliances such as Risk Identification, Risk Management, Compliance Training and establishing Audit protocols. Conducting inspection of products at different stages of production and ensuring the quality standards.
Managed a team of auditors strategically placed in key sourcing countries and undertake all social and ethical compliance activities.
Coordinated with customer compliance teams to understand & implement the requirements. Provided after sales services to the customers through call and email support.
Worked with internal teams or with factories / suppliers in resolving all the non compliance issues within agreed timelines- like taking appropriate disciplinary action including levying penalties, cancellation or termination of arrangements- worked with internal teams to undertake surprise / unannounced audits, visit subcontract facilities to avoid any illegal subcontracting.
Provided training and development of teams and taking decisions to outsource the compliance management where required.

Prod. COMPLIANCE SENIOR ASSOCIATE

AMAZON, Global

2019.03 - 2022.03

Providing global import (HTS) and export (ECCN) classification/ruling guidance to programs that will result in duty saving, ultimately benefit the programs and in turn support internal business units to ensure compliance with customs regulations and other trade equipment.
Working with Amazon's internal technology teams to develop a best-in-class trade compliance process that can scale up. Utilizing data for continuous improvement of Trade Compliance at Amazon.
Worked closely with the compliance team and global representatives to ensure high standards. Supporting in formulation, implementation, and tracking trade compliance policies. Mentoring team to manage quality, improve efficiency, and regular training to ensure high standards in classification.
Guiding and providing support to the sellers on the platform about the product safety and standards.

ASSOCIATE

CONCIERGE, EazyDiner

2018.02 - 2019.03

Managed customer relations and customer service through daily communication and interaction.
Maximized customer interactions by promptly identifying needs and wants.
Increased customer satisfaction significantly within department.
Field sales, getting restaurants partnered to the platform.
Inside sales, selling packages to customers as well as to restaurants.
Customer care, providing resolution to the customer over call/chat or emails, getting their reservations done.
Ensured timely table reservations and deals are honored to customers.
Sold 300+ customers to EazyDiner PRIME.

CUSTOMER CARE EXECUTIVE

ZOMATO

2017.01 - 2018.01

Field sales, getting restaurants partnered to the platform.
Inside sales, selling packages to customers as well as to restaurants.
Customer care, providing resolution to the customer over call/chat or emails, getting their reservations done.
providing resolution to customers over chat/call/email along with resolving customer queries on social media as well.
Assisted in pilot project of Zomato Gold and partnered restaurant in India, Dubai, Lebanon and New - Zealand.

CUSTOMER DELIGHT ASSOCIATE

Convergys India Pvt. Ltd

2016.01 - 2016.12

worked at Convergys India Services Private Limited as CSR for Orange Telecom, the UK-based telecommunication company.
providing customer support on calls/emails/chat regarding the queries to their data, plans, and mobile upgradations
Upselling EE network and BT and Orange packages to customers.
Sold 100+ bundle packages to customers and upgraded them to 4G network

Summary

Overview

Work History

COMPLIANCE OFFICER

Prod. COMPLIANCE SENIOR ASSOCIATE

ASSOCIATE

CUSTOMER CARE EXECUTIVE

CUSTOMER DELIGHT ASSOCIATE

Education

Bachelor of Commerce -

12th - undefined

10th - undefined

Skills

Accomplishments

reading, cooking and gardening

Timeline

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