Arjun Pradip
Chennai
Summary
Experienced professional with 10+ years in RCM, US Healthcare, seeking a challenging position. Proven expertise as Assistant Manager, Team Lead, and Process Trainer in Learning & Development (Process Training) and Operations. Seeking a suitable role to work in a learning environment that provides me with a platform for growth and offers a challenging position where I can contribute to the growth and success of the organization, and also develop skills and knowledge subsequently.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Cognizant Technology Solutions
02.2023 - Current
- 1.6 years handling 6 trainers and 23 SMEs in the process training department for a multi-specialty (Dermatology, Orthopedics, ENT, Gastroenterology, Ophthalmology) end-to-end project account of 750+ FTEs.
- Currently handling the Operations team for the denials function with a team span of 26 agents and 4 SMEs.
- End-to-end LOB functions in RCM. (Hands-on knowledge and a training expert on demos, pre-coding, charges, scrubs, rejections, payment posting, denial management, and appeals.)
- Completed 2 years & 2 months with CTS.
- I was recognized with Cognizant Cheers points and awarded 'Trainer of the Year' in 2023 by the current BU.
- Traveled to Hyderabad, Bangalore, and Chennai CTS locations for project requirements.
- Participate in weekly, bi-weekly, client calls. Provide PPT decks for denial trends, process SLAs, and status.
- I manage JIRA tickets and provide responses to client requirements and escalations.
Assistant Manager
Savista Global Solutions (formerly called nThrive, e4e Healthcare)
04.2016 - 01.2023
- Assistant Manager role with Savista Global Solutions (formerly known as nThrive and e4e) in the Operations department. Handled a team span of 33 agents, 2 management trainees, and 1 process coach in billing, prior authorization, and accounts receivable management.
- Experience in UB-04 facility billing and prior authorization for the University of Utah Hospitals and Clinics (UUHC).
- I worked for 7.8 years in my previous organization. Promoted as a Management Trainee in 2019. Then, I became an Assistant Manager in 2023.
Education
Bachelor of Science - Information Technology
Anna University
04-2014
Skills
- Hands-on experience with physician CMS 1500 and facility UB04 billing services
- Prepare dashboards, and gather data for MBR and QBR presentations
- Process training
- AR and denial management
- Performance analysis and process improvement
- Client communication
- Managed hiring, prepared trainer planner, content preparations, MBR and QBR presentations, and new process transition phases while serving as Assistant Manager in the Process Training Department
- LMS Administrator in the Workday application, coordinating with onshore L&D, developed interactive courses and learning modules, utilizing Articulate 360 software
- MS Excel, expert level; macro-enabled tools; PowerPoint PPT; Articulate 360; Workday LMS; Jira; APIs; Power BI reports; Qlik reports; UI Path
Affiliations
- ModMed, EPIC, Athenahealth, GE Centricity, Accuterm, Intergy.
Timeline
Team Leader Manager
Cognizant Technology Solutions
02.2023 - Current
Assistant Manager
Savista Global Solutions (formerly called nThrive, e4e Healthcare)
04.2016 - 01.2023
Bachelor of Science - Information Technology
Anna University
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