Summary
Overview
Work History
Education
Skills
Projects Handled
Passport Details
Timeline

Arjun Premkumar Nair

Field Service Specialist
Devadeyam, Puliyanam.P.O, Angamaly. IND - 683572 Mob:+918330862321 Email: arjun.csi.india@gmail.com,Kerala

Summary

Peppy Field Service Advisor looking to leverage over 07 years of Field /Customer Service talents into a full-time role. Capable and willing to travel as required. Successful in performing direct hands-on diagnostics and on-site repairs. Skilled at training and mentoring field service personnel to troubleshoot and correct problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for industry. Motivated to learn, grow and excel in Industry.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Field Service Advisor

Controls Southeast, Inc./AMETEK
India
05.2014 - Current
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Performed onsite installation, modification and maintenance of company products.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Managed efficient teams of up to 15-20 field employees.

Office in Charge

Super Middle East Chemicals LLC
, India
04.2012 - 02.2014
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Conducted ongoing reviews of program financial systems to achieve results.
  • Transcribed meeting minutes for management's records.
  • Addressed questions and managed communications with patients and insurance agents.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Supervised and guided new employees on task and responded quickly to questions, which improved understanding of job responsibilities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.

Education

Petro Chemical Engineering

Nandha College, Erode, Tamil Nadu
2009.01 - 2012.03

Skills

    Service and supply support

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Projects Handled

  • SADARA Chemical Project - Daelim Industrial Co. Ltd - Saudi Arabia
  • Nghi Son Refinery and Petrochemical LLC - JGC Corporation, Vietnam
  • Saudi ARAMCO SRLF Project - POSCO E&C, Saudi Arabia
  • KNPC Metering Skip Project - Alderley FZE, Dubai, UAE
  • PETRONAS Rapid project - South Johor, Malaysia
  • Reliance Industries Ltd J3 -SRU Project - Gujarat, India
  • Jazan IGCC Project - SAIPEM E&C Co., Ltd - Saudi Arabia
  • Al Hosn Sour Gas Project - ADNOC-Occidental Petroleum – Shah, UAE
  • Hyundai Oil Bank- HDO SDA/DCU Revamp Project - Daesan, South Korea
  • Fadhili Gas Programme Project - Jubail, Saudi Arabia
  • KNPC – MAB Clean Fuel Gas Project - Al-Ahmadi, Kuwait
  • Yibal Khuff Project - PDO - Muscat, Oman
  • CaCl2 Storage Tank Project – Grasim Industries, Gujarat, India
  • IFFCO SRU Project -Paradeep, Orissa

Passport Details

Indian citizen with passport number - U 4742047, valid till 19/08/2030

Old passport – J 3127965.

Timeline

Field Service Advisor - Controls Southeast, Inc./AMETEK
05.2014 - Current
Office in Charge - Super Middle East Chemicals LLC
04.2012 - 02.2014
Nandha College - , Petro Chemical Engineering
2009.01 - 2012.03

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Arjun Premkumar NairField Service Specialist