Arjun Premnath

• Coordinating and guiding RSIs to ensure smooth last-mile delivery operations at each store.
• Monitoring store-level rider performance through the RSIs.
• Ensuring RSIs executed proper roster management, attendance tracking, and discipline enforcement.
• Managed a fleet of 300+ active delivery partners across 5 stores in the Kochi cluster, through direct coordination with Rider Shift In-Charges (RSIs) at each location.

• Managed daily operations of 300+ delivery executives across the Thiruvananthapuram cluster without intermediate supervisory support.
• Monitored rider attendance, shift adherence, and performance metrics such as delivery times, cancellations, and productivity.
• Ensured fulfillment of delivery SLAs by real-time rider allocation and issue resolution during peak and off-peak hours.
• Addressed delivery partner grievances related to payments, app functionality, and work challenges, coordinating with support and payroll teams.
• Generated daily, weekly, and monthly performance reports for city operations and senior management.
• Collaborated with store teams to align rider availability with order volumes, ensuring smooth delivery operations.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.

As part of the Accounts and Billing team at Kansai Nerolac Paints' Thiruvananthapuram depot, I was responsible for overseeing day-to-day financial transactions, invoice generation, stock billing, and coordinating with internal departments to ensure smooth operational flow. My role demanded accuracy, timely execution, and a good understanding of accounting software (SAP MM)and GST regulations.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Loaded and unloaded delivery trucks promptly for further distribution.

As a Trainee at HLL Lifecare Ltd., I was involved in learning and supporting key operations within the manufacturing and quality control departments of one of India’s leading healthcare product manufacturers. My role focused on hands-on exposure to production processes, quality assurance, and adherence to safety protocols under the guidance of industry professionals.