Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

ARJUN RAMESH

Customer Success Manager
Bangalore

Summary

A passionate and results-driven professional ready to bring a powerhouse of skills to your team. With a proven track record in Customer Service & Sales, I am excited to contribute my expertise in Customer Service, Sales, and Project Management to drive excellence and innovation.

Overview

6
6
years of professional experience
5
5
Languages

Work History

Customer Support Associate

Rippling
09.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
  • Queue management
  • Rostering training sessions for new hires
  • POC for 4 other team members to raise any product related concerns.
  • Handling escalations and collaborating with product engineers to find a fix for any problem that arises.
  • Triaging JIRA tickets created by my subordinates and closely working with the developers to action the JIRA.
  • Report Management

Senior Associate

FREO
11.2023 - 08.2024
  • Over 60+ loan accounts monitored on daily basis
  • Process optimization and operational efficiency were two of the initiatives I worked on
  • Report generation and team ticket SLA monitoring
  • Handled escalations to ensure client retention and satisfaction
  • Consistent performer as judged by customer satisfaction metrics and QA reviews
  • Prepared training module for new hire’s
  • Conducted training sessions for the team and new hires post
  • Trained and supported new team members, maintaining culture of collaboration.

FINANCING | Senior Customer Relations Associate

MPOWER
09.2019 - 12.2020
  • Fielded diverse customer questions and resolved issues effectively and efficiently
  • Respond to customer inquiries through various channels, including phone, email, and live chat
  • Assist customers in troubleshooting and resolving issues with our products or services
  • Maintain a deep understanding of our products and services to effectively address customer queries
  • Gather feedback from customers to identify areas for improvement and suggest enhancements
  • Collaborate with the technical team to escalate and resolve advanced technical issues
  • Keep customers informed about the status of their inquiries and resolutions
  • Maintain accurate and up-to-date records of customer interactions and solutions
  • Prepared reports on the above information and reported the insights
  • Keeping tickets under SLA.

Inside Sales Associate

BYJUS
10.2021 - 09.2022
  • Over 1000+ candidates received counseling and help during the loan application process
  • I worked on projects involving process optimization and operational efficiency
  • Prepare reports on the above information and communicate the insights of these reports to the broader business
  • Consult with the management team to develop long-term commercial plans
  • Handled escalations to ensure client retention and satisfaction
  • Consistent performer as judged by customer satisfaction metrics and QA reviews
  • Key responsibilities:
  • Provided tailored careers advice based on thorough customer consultation and aspirations
  • Conducted individual counseling sessions
  • Communicating with customers, making outbound calls to potential customers, and following up on leads
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries
  • Set up new accounts, established customer credit, and set up payment methods
  • Developed strategies to grow customer base, which resulted in a increase in monthly sales

Senior Customer Consultant

Telligent Support LLP
05.2021 - 09.2021
  • Delivered exceptional service while managing a high volume of inbound inquiries from customers.
  • Provided comprehensive support during critical situations, fostering long-lasting trust with customers.
  • Contributed to the development of new products and services by sharing valuable customer feedback with product teams.
  • Played a key role in increasing upsell opportunities by proactively identifying customers'' needs and offering tailored solutions.

Customer Support Executive

ECPL
09.2019 - 12.2020
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Education

BTech - Petroleum Engineering

Presidency University
Bengaluru, India
1 2017 - 1 2021

PCMC - undefined

Innova PU College
01.2014 - 1 2016

SSLC - undefined

St Vincent Pallotti School
01.2012 - 1 2014

Skills

Familiarity with CRM Systems

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Accomplishments

  • Effective and Optimization of Rheology Control Agent of Non Damaging Drilling Fluid - Published paper in the International Research Journal of Engineering and Technology (IRJET)
  • Participated in the PDPU SPE Fest 2018

Software

Zendesk

Freshdesk

Salesforce

Atlassian

Confluence

Timeline

Customer Support Associate

Rippling
09.2024 - Current

Senior Associate

FREO
11.2023 - 08.2024

Inside Sales Associate

BYJUS
10.2021 - 09.2022

Senior Customer Consultant

Telligent Support LLP
05.2021 - 09.2021

Customer Support Executive

ECPL
09.2019 - 12.2020

FINANCING | Senior Customer Relations Associate

MPOWER
09.2019 - 12.2020

PCMC - undefined

Innova PU College
01.2014 - 1 2016

SSLC - undefined

St Vincent Pallotti School
01.2012 - 1 2014

BTech - Petroleum Engineering

Presidency University
1 2017 - 1 2021

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ARJUN RAMESHCustomer Success Manager