Arjun Rana
Ghaziabad
Summary
Dynamic and results-driven Program Manager with over 9 years of experience in technical project management, payment solutions, and network administration. Adept at managing end-to-end project lifecycles, driving regulatory compliance, and collaborating with cross-functional teams to deliver impactful solutions in high-pressure environments. Proven ability to build strategic partnerships with banks, PSPs, and terminal vendors to implement innovative payment systems and regulatory projects such as India Data Localization and PCI DSS compliance. Skilled in risk assessment, process optimization, and stakeholder management, with a demonstrated history of improving operational efficiency and driving seamless project execution. Equipped with strong problem-solving abilities, analytical acumen, and a passion for fostering continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Razorpay Software Private Limited
Gurgaon
11.2022 - Current
- Managed end-to-end technical project lifecycles, ensuring seamless delivery across India.
- Coordinated with business, product, development, testing, and operations teams to create and execute robust project plans.
- Built strategic partnerships with banks, PSPs, payment schemes, and terminal vendors to deliver critical projects.
- Conducted project kick-off meetings, daily/weekly stand-ups, and walkthroughs to maintain stakeholder alignment.
- Identified and mitigated risks, ensuring compliance with PCI DSS, EMVCo, and regional regulatory standards.
- Directed Go-Live activities, and ensured operational readiness in compliance with applicable frameworks.
Business Analyst
American Express
Gurgaon
06.2022 - 11.2022
- Managed partner onboarding and integration for online payment gateways across the Indian market.
- Executed cross-border integrations for high-profile merchants like Air India, MakeMyTrip, Apple, and Google.
- Delivered regulatory projects such as India Data Localization, Card-on-File Tokenization, and the SI HUB Project for the India market.
- Handled internal and external stakeholder management for cross-border transactions.
- Trained new hires, conducted quality assessments, and developed internal tool expertise (Salesforce, JIRA).
- Generated regular reports and analyses to aid team performance and decision-making.
- Having a good knowledge of GCAG-GFSG.
Analyst
American Express
Gurgaon
09.2018 - 06.2022
- Spearheaded multiple regulatory and technical projects, including payment gateway outages and secure transmission.
- Facilitated partner onboarding, training, and system usage, ensuring smooth integration and compliance.
- Governed process improvements through internal and external stakeholder collaboration.
- Managed data handling and transaction processing for airlines, consistently exceeding performance metrics.
Network Administrator
Wipro
Delhi
12.2015 - 09.2018
- Managed the Immigration, Visa, and Foreigner's Registration and Tracking (IVFRT) project for NIC.
- Monitored network performance, managed VLAN configurations, and resolved connectivity issues.
- Oversaw server maintenance, live monitoring, and repository management.
- Gained expertise in RESTful architecture and front-end design using HTML, CSS.
Education
MBA - Computer And Information Systems
Institute of Management Technology
Ghaziabad, Uttar Pradesh12-2018
Bachelor of Technology - Computer Science & Engineering
HR Institute of Technology
Ghaziabad, Uttar Pradesh06-2015
Skills
- Technical expertise: Microsoft Office Suite, Salesforce, JIRA, PHP, HTML/CSS, Restful architecture
- Domain knowledge: Card products, Payments industry, Regulatory compliance
- Core Competencies: Problem-Solving, Issue Resolution, Data Reconciliation, Communication, Team Collaboration
- Other Skills: Risk Assessment, Stakeholder Management, Process Optimization
Certification
- Completed Certificate Course in SAP BASIS from Croma Campus Training & Development, Noida.
- Earned Certificate in Advanced PHP from Logics Info Solution, Rajnagar, Ghaziabad.
Accomplishments
- Achieved outstanding IGPQ (Internal Quality Assessment) scores, maintaining a track record as a top performer.
- Recognized multiple times for achieving the lowest case resolution time, demonstrating exceptional problem-solving and time management skills.
Timeline
Program Manager
Razorpay Software Private Limited
11.2022 - Current
Business Analyst
American Express
06.2022 - 11.2022
Analyst
American Express
09.2018 - 06.2022
Network Administrator
Wipro
12.2015 - 09.2018
MBA - Computer And Information Systems
Institute of Management Technology
Bachelor of Technology - Computer Science & Engineering
HR Institute of Technology